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Spritzer's Walnut Room

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Spritzer's Walnut Room Reviews (2)

Consumer states that the business contacted her directly one hour after she filed her complaint with the Revdex.com. The issues were were addressed appropriately and the consumer considers the matter resolved.

Review: I was in this bar on Friday Night April 22, 2016, MW and others were going to meet other people there. When we entered bar we did not feel comfortable knowing there were minors drinking n bar so we decided to leave, before leaving I went to bathroom and left my phone in the bathroom and did not realize it until the next morning. When I realized it I contacted the bar, they told me to come in and check with owner. I made several attempts by going into bar and also phone calls to contact the owner and was not successful, instead the bar staff would just tell me come another time or that the owner was horrible and never came in, at this point it made me feel like they were never going to help me retrieve my phone or even help me. Very Poor customer service!!!! My mom even attempted to call and the lady was rude to her after my mom told them she would file a police report and also let them know she would also file a complaint about the underage drinking they allow as a business. the lady hung up on my mother. I still have not received a response or call from owner.Desired Settlement: I would like the owner to contact me and also know how his staff handles disputes while he or she is not present. I would like for the owner to help me resolve the matter of my phone, whether they have it or if the footage shows on their security camera that it was taken so the sacramento police department can be involved.

Consumer

Response:

Consumer states that the business contacted her directly one hour after she filed her complaint with the Revdex.com. The issues were were addressed appropriately and the consumer considers the matter resolved.

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Description: Restaurants

Address: 7043 South Land Park Drive, Sacramento, California, United States, 95831

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