Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@ [redacted] .com Hello Case #XXXXXXXX Response to Complaint We would never force any prospects to pay a double depositIf a tenant does not meet our requirements, the screening company that does our credit checks will let us know that the tenant did not qualify and will need a double deposit When a prospect applies for an apartment they are charged $Per person and $holding depositThis deposit does not get refunded and is applied toward the carpet cleaning after move out When the tenant moved in the carpet in the apartment was professionally cleanedThe tenant wanted new carpeting because they said it smelled like pet urineWe told them no pets where here The carpet was new in 2012; the previous tenants that lived in this same apartment had no pets! they had one small childWhen they moved out we had the carpets cleaned The tenants came into complain again that they wanted to new carpetWe comprised and gave them new carpeting in the living room and dining roomThe tenants where present when the carpet was being replace and saw on the backing of the carpet as it was being rolled up that there were circles (from stains) which they said was from a petI have been in this business for over years and I know if you spill anything on a carpet after it has been cleaned, there will still be a circle (stain) on the back side of the carpet when it gets replacedThey came in several more times insisting we replace the carpet in both bedroomsTo make our tenants happy we replaced all the carpeting This doesn't change the fact that the $Holding deposit be forfeited to cleaning After the resident manager did their move out inspection, they were told what the cleaning charges areThe tenant signed the move out sheet Forfeited from their security deposit was $Carpet cleaning, $Dirty bath exhaust fan, $10.>two broken blinds, $dirty toilet, $35.dirty oven/stove, $Dirty shower wall tiles and Cost to replace broken refreeze door handle $we have days to refund the balance of their security deposits with interest
Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@ [redacted] .com Hello Case #XXXXXXXX Response to Complaint We would never force any prospects to pay a double depositIf a tenant does not meet our requirements, the screening company that does our credit checks will let us know that the tenant did not qualify and will need a double deposit When a prospect applies for an apartment they are charged $Per person and $holding depositThis deposit does not get refunded and is applied toward the carpet cleaning after move out When the tenant moved in the carpet in the apartment was professionally cleanedThe tenant wanted new carpeting because they said it smelled like pet urineWe told them no pets where here The carpet was new in 2012; the previous tenants that lived in this same apartment had no pets! they had one small childWhen they moved out we had the carpets cleaned The tenants came into complain again that they wanted to new carpetWe comprised and gave them new carpeting in the living room and dining roomThe tenants where present when the carpet was being replace and saw on the backing of the carpet as it was being rolled up that there were circles (from stains) which they said was from a petI have been in this business for over years and I know if you spill anything on a carpet after it has been cleaned, there will still be a circle (stain) on the back side of the carpet when it gets replacedThey came in several more times insisting we replace the carpet in both bedroomsTo make our tenants happy we replaced all the carpeting This doesn't change the fact that the $Holding deposit be forfeited to cleaning After the resident manager did their move out inspection, they were told what the cleaning charges areThe tenant signed the move out sheet Forfeited from their security deposit was $Carpet cleaning, $Dirty bath exhaust fan, $10.>two broken blinds, $dirty toilet, $35.dirty oven/stove, $Dirty shower wall tiles and Cost to replace broken refreeze door handle $we have days to refund the balance of their security deposits with interest