Sprout

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: is it possible to stipulate that if the replacement cubby breaks in less than a year, that they will refund the purchase price? I just don't want to accept the replacement and in three more months I'm stuck with another broken cubby Thank you for your assistance Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Sprout regarding complaint ID [redacted] Regards, [redacted]

July 30, 2015Dear [redacted] :We are in receipt of your letters dated June 15, 2015, June 26, and July 7, concerning complaint ID [redacted] made with respect to the Sprout Channel Cubby"MWe understand that the customer in question had issues with the operation of her Sprout Channel Cubby We would like to assure the Revdex.com that Sprout takes these matters very seriously and we are dedicated to resolving issues with our licensees’ productsAccordingly, we would like to offer the customer a replacement Sprout Channel CubbyWe would also be more than happy to discuss the complaint directly with the customer in more detail if they would like to do so.Please feel free to contact me at your convenience with any questions or concerns.Sincerely,Adrienne B.Senior Vice President, Legal

July 30, 2015Dear [redacted]:We are in receipt of your letters dated June 15, 2015, June 26, 2015 and July 7, 2015 concerning complaint ID [redacted] made with respect to the Sprout Channel Cubby"M. We understand that the customer in question had issues with the operation of her Sprout Channel Cubby....

We would like to assure the Revdex.com that Sprout takes these matters very seriously and we are dedicated to resolving issues with our licensees’ products. Accordingly, we would like to offer the customer a replacement Sprout Channel Cubby. We would also be more than happy to discuss the complaint directly with the customer in more detail if they would like to do so.Please feel free to contact me at your convenience with any questions or concerns.Sincerely,Adrienne B.Senior Vice President, Legal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: is it possible to stipulate that if the replacement cubby breaks in less than a year, that they will refund the purchase price?  I just don't want to accept the replacement and in three more months I'm stuck with another broken cubby.  Thank you for your assistance.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Sprout regarding complaint ID...

[redacted].
Regards,
[redacted]

July 30, 2015Dear [redacted]:
We are in receipt of your letters dated May 20, 2015, June 3, 2015 and June 9, 2015 concerning complaint ID [redacted] made with respect to the Sprout Channel Cubby"M. We understand that the customer in question had issues with the operation of her Sprout Channel Cubby. We would like to assure the Revdex.com that Sprout takes these matters very seriously and we are dedicated to resolving issues with our licensees’ products. Accordingly, we would like to offer the customer a replacement Sprout Channel Cubby. We would also be more than happy to discuss the complaint directly with the customer in more detail if they would like to do so.
Please feel free to contact me at your convenience with any questions or concerns.
Sincerely,Adrienne B.,
Senior Vice President, Legal

July 30, 2015Dear [redacted]:We are in receipt of your letters dated June 15, 2015, June 26, 2015 and July 7, 2015 concerning complaint ID [redacted] made with respect to the Sprout Channel Cubby"M. We understand that the customer in question had issues with the operation of her Sprout...

Channel Cubby. We would like to assure the Revdex.com that Sprout takes these matters very seriously and we are dedicated to resolving issues with our licensees’ products. Accordingly, we would like to offer the customer a replacement Sprout Channel Cubby. We would also be more than happy to discuss the complaint directly with the customer in more detail if they would like to do so.Please feel free to contact me at your convenience with any questions or concerns.Sincerely,Adrienne B.Senior Vice President, Legal