Spruce Grove Cabins and Suites

I am writing concerning the complaint ID [redacted] I contacted Josh on December 30, and advised that we have four wheels in our parts department that can be switched out with his wheelsI emailed him a picture of the wheel to make sure that they are the correct wheels and I had the shop foreman verify the condition of the wheels*** agreed to have the wheels switched with the wheels in our parts department and scheduled an appointment for January 5, After receiving the Revdex.com complaint I followed up with [redacted] on December 31, and he is happy with the resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***I went to [redacted] in Morgantown WV to find out what I had to do to buy my [redacted] I talked to Johnny F [redacted] (salesman) He talked me into trading my car in I would have a new warranty and no miles If I dropped my car off I would still have to pay for over mileage I told him I would not do that That I would buy my car before I would drop it off I made the deal and I questioned them about transferring my license and they said they could not do that because leasing was different than buying a car In a few months I got a bill I called Sally P [redacted] and she said they would take care of it A few more months I got another bill and I went down and talked to Johnny F [redacted] and he took me to talk to Mark V [redacted] Mark assured me they would take care of the problems, said it was their mistake I kept calling and went down several times Mark and Sally both quit working there Finally the owner called and said there was nothing he could do that I had signed the contract

I have reviewed this transaction, and have difficulty understanding [redacted] positionEnclosed is the work order relating to the vehicle, and you will see that we road-tested the Tacoma, after which we advised that a number of, or combination of a number of, items could be involved, including rotors, u-joints, or drive shaftWe told [redacted] that further diagnosis would be necessary in order to accurately pinpoint the problem(s) before we could give a firm estimate of repairHe declined to have the vehicle diagnosed; we accordingly closed the repair order, charging him nothingSince we did not diagnose the vehicle, no estimate was givenWhile we are pleased that [redacted] repairs were limited to brake issues alone, we certainly take exception to his arbitrary condemnation of our Toyota-trained technicians, and his very serious accusation of fraudUnder the circumstances, we feel it would be better were he not to have further work carried out by this dealership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statements contained in your *** ***s reply to my Revdex.com report are inaccurate and a little confusing In the work order provided by Toyota service department it says "Please check rotors to see if they are the reason why" How else would I request a diagnosis for a problem I'm having for my vehicle? Why would I ask them to look at a specific problem only to deny a diagnosis and isn't my asking for them to look at the problem a request for a diagnosis? The service manager told me specifically "The front most U-joint and front driver side wheel bearing were bad" and even gave me an estimate of $ They never asked me to re-diagnosis the vehicle, only if I wanted the repairs done.How much more of a diagnosis would it take for their service department to diagnose these very specific problems? Also, no mention of a rotor issue was ever relayed to me verballyI'm attaching an invoice from a local mechanic showing the work that needed done This was a very dangerous mistake and I'm very disappointed that not only did the service management not reply to my call or e-mail but now statements are being made about this encounter.I'm still due a repair to my headlamps and according to *** *** *** *eply will I have to travel out of town now to get that repaired by another Toyota dealership None of this seems like good business practice
Regards,
*** ***

company follow up

I am familiar with this issueIn November Mrs*** turned in her leased ***, taking delivery of a new oneIn the early months of she contacted us, insisting that we take care of charges from *** for excessive miles driven, as well as other fees associated with the previously
leased vehicleI reviewed this transaction several times with Mrs*** and Mark V***, the sales manager involvedThere was no undertaking for us to absorb this fee, made by *** in connection with the old lease, and the paperwork clearly reflects thisFollowing a complaint made by Mrs*** in February, *** has already reviewed and closed the case

Consumer sent copy of repair bill.

Thank you for sending me the information regarding Ms. [redacted]'s experience with our service department.I have spoken with everyone concerned, who did remember our customer. When advised that the brakes should be renewed, Ms. [redacted] elected to take the vehicle to another technician. Accordingly we...

charged for the work performed (this amount would have been included in the brake work had we been authorized to replace the parts at that point.While we believe the bill to have been fair, we will, as a measure of good will, refund this to Ms. [redacted], since she derived no real benefit from our labor.To the question of the oil filter, there is a special tool for the correct fitting and removal of this part, and we will happily take care of this should she visit the dealership.Please do not hesitate to contact me if I can be of further assistance.

I have reviewed this transaction, and have difficulty understanding [redacted] position. Enclosed is the work order relating to the vehicle, and you will see that we road-tested the Tacoma, after which we advised that a number of, or combination of a number of, items could be involved, including...

rotors, u-joints, or drive shaft. We told [redacted] that further diagnosis would be necessary in order to accurately pinpoint the problem(s) before we could give a firm estimate of repair. He declined to have the vehicle diagnosed; we accordingly closed the repair order, charging him nothing. Since we did not diagnose the vehicle, no estimate was given. While we are pleased that [redacted] repairs were limited to brake issues alone, we certainly take exception to his arbitrary condemnation of our Toyota-trained technicians, and his very serious accusation of fraud. Under the circumstances, we feel it would be better were he not to have further work carried out by this dealership.

I am in receipt of the complaint from Mr. [redacted], and am able to provide the following information which I hope will lead to its resolution.There were three items on Mr. [redacted]'s repair order; the first dealt with a 'thumping noise' that he was experiencing whenever the vehicle turned to the right, and...

this was the line item that attracted the fee for the diagnostic work involved.The second item was the correct installation of the left front floor mat, for which no charge was made.The third was the Multipoint Inspection, which includes a thorough check of the vehicle for service and other items that might need attention. This inspection is made without charge to the customer, and you will note that Mr. [redacted] was not charged for checking the brakes and other components. We did find that his brakes were in need of work and provided him with an estimate accordingly. Mr. [redacted] declined to have the work completed by us.Please do not hesitate to contact me if I can be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]I went to [redacted] in Morgantown WV to find out what I had to do to buy my 2010 [redacted].  I talked to Johnny F[redacted] (salesman).  He talked me into trading my car in.  I would have a new warranty and no miles.  If I dropped my car off I would still have  to pay for over mileage.  I told him I would not do that.  That I would buy my car before I would drop it off.  I made the deal and I questioned them about transferring my license and they said they could not do that because leasing was different than buying a car.  In a few months I got a bill.  I called Sally P[redacted] and she said they would take care of it.  A few more months I got another bill and I went down and talked to Johnny F[redacted] and he took me to talk to Mark V[redacted].  Mark assured me they would take care of the problems, said it was their mistake.  I kept calling and went down several times.  Mark and Sally both quit working there.  Finally the owner called and said there was nothing he could do that I had signed the contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response did not resolve my issue. We were told by the mechanic the brakes needed further inspection. My husband was waiting to see what we had to do to leave the car when he was given a bill for the 65 dollars, and told the only thing they would do was replace our brakes. He was told they were going charge us 300 dollars for it since they were too worn to be covered under the bumper to bumper warranty. Even though we were recently there for inspection, and nothing was noted on the brakes.  We only took our car to another mechanic to change the brakes, so we didn't have to pay so much money for it. I immediately called the Toyota company to file a complaint. I received two emails stating someone would get in contact with us about the brake issue (brakes locking up on their own), and NEVER received a phone call to get the car repaired. Hence filing with the Revdex.com. There is something seriously wrong with this vehicle. It has almost caused us to be in multiple car accidents. The issue needs repaired, and Univeristy Motors needs to repair the issue since they sold us a faulty vehicle. Again, I am asking for 65 dollars for the original bill and 150 dollars we spent to get the brakes replaced (since it should have been covered under the warranty) to be refunded, and the issue to be repaired. If it cannot be repaired, then I want a new vehicle. 
Regards,
[redacted]

I am writing concerning the complaint ID [redacted] I contacted Josh on December 30, 2014 and advised that we have four wheels in our parts department that can be switched out with his wheels. I emailed him a picture of the wheel to make sure that they are the correct wheels and I had the shop...

foreman verify the condition of the wheels. [redacted] agreed to have the wheels switched with the wheels in our parts department and scheduled an appointment for January 5, 2015. After receiving the Revdex.com complaint I followed up with [redacted] on December 31, 2014 and he is happy with the resolution.

I am in receipt of your further communication from Ms. [redacted]. If there is still an issue with the brakes following the servicing by her own mechanic, it is important that she visit our service department so that we can inspect the brakes and any other work performed to ensure that everything is operating correctly. I will contact Ms. [redacted] so that we can do this at her earliest convenience. I have refunded the $65 charge as agreed in my previous response. The brake servicing itself is not covered by warranty, since the manufacturer regards this as a 'wear' item. Again, please do not hesitate to contact me if I can help further.

Review: On 02/14/2014, I reserved seven cabins. The cabins were reserved as seven separate reservations with the understanding that some could be cancelled. I have 7 separate receipts clearly outlining a 30 day cancelation policy, check in/out times and timing of remaining payment. Subsequent to making the reservation, management was transferred to Vacasa Rentals and I received an email changing the check in and out times and the timing of the remaining payment. This email outlined a different 30 day cancelation policy.On 05/19/2014, I called Vacasa Rentals for clarification and to cancel two of the cabins. I was told a manager would have to call me back. On 05/21/2014, I called again as no one had called. I spoke to a manager named [redacted] and was told that [redacted] would have to call me. [redacted] called she stated that cancelling would cost me more that the cost of the two cabins but asked that I send copies of my receipts. Receipts were emailed 05/21, 05/23, 05/25 and 05/27. Each time, [redacted] told me that the emails were not received. Service provider shows delivery of emails. On 5/23, [redacted] stated that there was a no cancelation policy and she was doing me a favor by even considering assisting me and that she did not have to honor my receipts. I called on 5/27 and left a voice mail. No return call has been received.Desired Settlement: I would like Vacasa to refund my credit card the deposit placed on the two cabins to be canceled. The deposit on these cabins was $300.85 each. I would also like Vacasa to honor the original check in and out times and the payment policy as outlined on my receipts.