Spruce Knob/Seneca Rocks Telephone (SKSRT)

The response to the above listed complaint submitted to the Revdex.com on July 11, is listed below.Customer owed an amount of $Company did not bill this customer for the charges she claimedCustomer was billed one timeCustomer did make payments online in the amount of $eachCustomer owed $on a back bill which the $was applied to, leaving a back balance unpaid in the amount of $The company disconnects customers for non-payment of service of a back bill on the 18th of each monthIf customer has not paid back bill by July 18, the service will be disconnectedCustomer owns for the current month of service in the amount of $Total due at this time is $The company can credit the account of the customer for $if required to do soThis just increases the back amount the customer owes to $which will be the amount due on July 18th or service will be terminatedIf the $is credited back to the customer's account the total amount due increases to $183.00.If you have questions or need further information, plea!;e contact me by phone at [redacted] or by email at [redacted] ***, General Manager

The response to the above listed complaint submitted to the Revdex.com on July 11, 2017 is listed below.Customer owed an amount of $203.05. Company did not bill this customer for the 2 charges she claimed. Customer was billed one time. Customer did make 2 payments online in the amount of...

$20.05 each. Customer owed $116.00 on a back bill which the $40.10 was applied to, leaving a back balance unpaid in the amount of $75.90. The company disconnects customers for non-payment of service of a back bill on the 18th of each month. If customer has not paid back bill by July 18, the service will be disconnected. Customer owns for the current month of service in the amount of $87.05. Total due at this time is $162.95. The company can credit the account of the customer for $20.05 if required to do so. This just increases the back amount the customer owes to $95.95 which will be the amount due on July 18th or service will be terminated. If the $20.05 is credited back to the customer's account the total amount due increases to $183.00.If you have questions or need further information, plea!;e contact me by phone at [redacted] or by email at [redacted], General Manager