Spruce Lake RV Park Reviews (6)
Spruce Lake RV Park Rating
Address: 1050 Mary's Lake RD, Estes Park, Colorado, United States, 80517
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First of all, When the floods came I took the computer home with me for the winterI made over refundsSo, your comment that I wouldn't refund your deposit after the flood is not accurateSome people chose to move their deposit to and were told that it would have to be used in You said that you had a family emergencyI get that allotWe do have people send in a letter from the doctor or even a copy of the hospital admissions formIn those cases we worked with themBut, moving deposits into next year is against company policyI feel we gave you ample opportunities to use that reservation.Sorry
First of all, When the floods came I took the computer home with me for the winterI made over refundsSo, your comment that I wouldn't refund your deposit after the flood is not accurateSome people chose to move their deposit to and were told that it would have to be used in
You said that you had a family emergencyI get that allotWe do have people send in a letter from the doctor or even a copy of the hospital admissions formIn those cases we worked with themBut, moving deposits into next year is against company policyI feel we gave you ample opportunities to use that reservation.Sorry
Complaint: ***
I am rejecting this response because:We were not offered a refund, we were told they would only give us a credit for the next year We want our money refunded back to us This is a very unethical company!
Regards,
*** ***
We never made an offer, I do not understand her comment.
First of all, When the floods came I took the computer home with me for the winter. I made over 100 refunds. So, your comment that I wouldn't refund your deposit after the flood is not accurate. Some people chose to move their deposit to 2014 and were told that it would have to be used...
in 2014. You said that you had a family emergency. I get that allot. We do have people send in a letter from the doctor or even a copy of the hospital admissions form. In those cases we worked with them. But, moving deposits into next year is against company policy. I feel we gave you ample opportunities to use that reservation.Sorry
Complaint: [redacted]
I am rejecting this response because:you did not offer me a refund, the only option I was given was a credit, I would have gladly taken refund, Jim, you need to tell the truth. I do not accept this response because these are unethical business practices.
Regards,
[redacted]