Hello ***, I'm contacting you in regard to case ID# [redacted] . Please find below our response to the client's complaint. Thank you! Best, Ian "Our offer still stands, but we will not bend our policy any further than we already have."
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again I regect their decision I want my money back.the day I went there to resolve this matter they were not forth coming I even ask to speak to the manager whom was present at the store on that day but whom refuse to come onto the sales floor to speak with me.at this point all I want is my money back they sold me a defective product . In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
The client came in on August [redacted] to return a delicate linen gauze shirt that had developed a cm tear at a stress point on the shoulder seamThe client purchased the shirt at a 65% discount during our end of season saleOur store policy is framed and clearly displayed at our point-of-sale and at the bottom of every receipt, whether it be emailed or printedThe return policy states "sale items are final sale"We offered to fix it for him to which he said he did not want to come back, so we offered to hand-deliver it to him after it was fixedAfter he declined these offers there was some back and forth and we eventually offered to bend our policy and allow him to exchangeHe was fine with this until we told him that his exchange would have to be for an item also from our sale selection, at which point he exited the building saying he would just call his bank and charge us back, which he didMy staff attempted to give the pro duct back to him but he would not take it and left to call his bankWe disputed the chargeback when the notice was received, but our offer to exchange the damaged piece for another item in our sale section was never revoked and is still valid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is unacceptable given it was a defective item that was returned in less than hrs of purchase that's the sole reason it was returned.they acknowledge that it was in fact defective and clearly missed that error before selling it to me and Aldo admitted because of the fabric it's a possibility it will happen in the future.at that point I refused that offer to have it repaired because it's unfair to pay $for an item I might be only to wear once or twice .as it is my belief as a merchant you gotta stand behind the product you sell as a retailer.also as shown the receipt email to me as there reciept terminal was not working doesn't not have any store policy written on it.they then agreed to exchange it after me pleading my case for over an hour .as there was not from there sale section .I saw and loved an item from there fall collection but was told moments after picking it out for sizing they're not willing to exchange it even though it was more and I was willing to pay the difference .which was not expressed to me prior the exchange agreement .it was then I decided to leave the store and contact my financial representative to disputes this matter.I tried to no avail that day to resolve the issue but as you can see they're just extremely difficult and unfair in this dispute hence I will prefer to just have my money back and never to deal with this retailer ever again .thank u
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The client came in on August *** to return a delicate linen gauze shirt that had developed a cm tear at a stress point on the shoulder seamThe client purchased the shirt at a 65% discount during our end of season saleOur store policy is framed and clearly displayed at our point-of-sale and
at the bottom of every receipt, whether it be emailed or printedThe return policy states "sale items are final sale"We offered to fix it for him to which he said he did not want to come back, so we offered to hand-deliver it to him after it was fixedAfter he declined these offers there was some back and forth and we eventually offered to bend our policy and allow him to exchangeHe was fine with this until we told him that his exchange would have to be for an item also from our sale selection, at which point he exited the building saying he would just call his bank and charge us back, which he didMy staff attempted to give the pro duct back to him but he would not take it and left to call his bankWe disputed the chargeback when the notice was received, but our offer to exchange the damaged piece for another item in our sale section was never revoked and is still valid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again I regect their decision I want my money back.the day I went there to resolve this matter they were not forth coming I even ask to speak to the manager whom was present at the store on that day but whom refuse to come onto the sales floor to speak with me.at this point all I want is my money back they sold me a defective product .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello [redacted], I'm contacting you in regard to case ID# [redacted]. Please find below our response to the client's complaint. Thank you! Best, Ian "Our offer still stands, but we will not bend our policy any further than we already have."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again I regect their decision I want my money back.the day I went there to resolve this matter they were not forth coming I even ask to speak to the manager whom was present at the store on that day but whom refuse to come onto the sales floor to speak with me.at this point all I want is my money back they sold me a defective product .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The client came in on August [redacted] to return a delicate linen gauze shirt that had developed a 2.5 cm tear at a stress point on the shoulder seam. The client purchased the shirt at a 65% discount...
during our end of season sale. Our store policy is framed and clearly displayed at our point-of-sale and at the bottom of every receipt, whether it be emailed or printed. The return policy states "sale items are final sale". We offered to fix it for him to which he said he did not want to come back, so we offered to hand-deliver it to him after it was fixed. After he declined these offers there was some back and forth and we eventually offered to bend our policy and allow him to exchange. He was fine with this until we told him that his exchange would have to be for an item also from our sale selection, at which point he exited the building saying he would just call his bank and charge us back, which he did. My staff attempted to give the pro duct back to him but he would not take it and left to call his bank. We disputed the chargeback when the notice was received, but our offer to exchange the damaged piece for another item in our sale section was never revoked and is still valid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is unacceptable given it was a defective item that was returned in less than 24 hrs of purchase that's the sole reason it was returned.they acknowledge that it was in fact defective and clearly missed that error before selling it to me and Aldo admitted because of the fabric it's a possibility it will happen in the future.at that point I refused that offer to have it repaired because it's unfair to pay $279.32 for an item I might be only to wear once or twice .as it is my belief as a merchant you gotta stand behind the product you sell as a retailer.also as shown the receipt email to me as there reciept terminal was not working doesn't not have any store policy written on it.they then agreed to exchange it after me pleading my case for over an hour .as there was not from there sale section .I saw and loved an item from there fall collection but was told moments after picking it out for sizing they're not willing to exchange it even though it was more and I was willing to pay the difference .which was not expressed to me prior the exchange agreement .it was then I decided to leave the store and contact my financial representative to disputes this matter.I tried to no avail that day to resolve the issue but as you can see they're just extremely difficult and unfair in this dispute hence I will prefer to just have my money back and never to deal with this retailer ever again .thank u
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello ***, I'm contacting you in regard to case ID# [redacted] . Please find below our response to the client's complaint. Thank you! Best, Ian "Our offer still stands, but we will not bend our policy any further than we already have."
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again I regect their decision I want my money back.the day I went there to resolve this matter they were not forth coming I even ask to speak to the manager whom was present at the store on that day but whom refuse to come onto the sales floor to speak with me.at this point all I want is my money back they sold me a defective product . In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
The client came in on August [redacted] to return a delicate linen gauze shirt that had developed a cm tear at a stress point on the shoulder seamThe client purchased the shirt at a 65% discount during our end of season saleOur store policy is framed and clearly displayed at our point-of-sale and at the bottom of every receipt, whether it be emailed or printedThe return policy states "sale items are final sale"We offered to fix it for him to which he said he did not want to come back, so we offered to hand-deliver it to him after it was fixedAfter he declined these offers there was some back and forth and we eventually offered to bend our policy and allow him to exchangeHe was fine with this until we told him that his exchange would have to be for an item also from our sale selection, at which point he exited the building saying he would just call his bank and charge us back, which he didMy staff attempted to give the pro duct back to him but he would not take it and left to call his bankWe disputed the chargeback when the notice was received, but our offer to exchange the damaged piece for another item in our sale section was never revoked and is still valid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is unacceptable given it was a defective item that was returned in less than hrs of purchase that's the sole reason it was returned.they acknowledge that it was in fact defective and clearly missed that error before selling it to me and Aldo admitted because of the fabric it's a possibility it will happen in the future.at that point I refused that offer to have it repaired because it's unfair to pay $for an item I might be only to wear once or twice .as it is my belief as a merchant you gotta stand behind the product you sell as a retailer.also as shown the receipt email to me as there reciept terminal was not working doesn't not have any store policy written on it.they then agreed to exchange it after me pleading my case for over an hour .as there was not from there sale section .I saw and loved an item from there fall collection but was told moments after picking it out for sizing they're not willing to exchange it even though it was more and I was willing to pay the difference .which was not expressed to me prior the exchange agreement .it was then I decided to leave the store and contact my financial representative to disputes this matter.I tried to no avail that day to resolve the issue but as you can see they're just extremely difficult and unfair in this dispute hence I will prefer to just have my money back and never to deal with this retailer ever again .thank u
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
The client came in on August *** to return a delicate linen gauze shirt that had developed a cm tear at a stress point on the shoulder seamThe client purchased the shirt at a 65% discount during our end of season saleOur store policy is framed and clearly displayed at our point-of-sale and
at the bottom of every receipt, whether it be emailed or printedThe return policy states "sale items are final sale"We offered to fix it for him to which he said he did not want to come back, so we offered to hand-deliver it to him after it was fixedAfter he declined these offers there was some back and forth and we eventually offered to bend our policy and allow him to exchangeHe was fine with this until we told him that his exchange would have to be for an item also from our sale selection, at which point he exited the building saying he would just call his bank and charge us back, which he didMy staff attempted to give the pro duct back to him but he would not take it and left to call his bankWe disputed the chargeback when the notice was received, but our offer to exchange the damaged piece for another item in our sale section was never revoked and is still valid
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again I regect their decision I want my money back.the day I went there to resolve this matter they were not forth coming I even ask to speak to the manager whom was present at the store on that day but whom refuse to come onto the sales floor to speak with me.at this point all I want is my money back they sold me a defective product .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello [redacted], I'm contacting you in regard to case ID# [redacted]. Please find below our response to the client's complaint. Thank you! Best, Ian "Our offer still stands, but we will not bend our policy any further than we already have."
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again I regect their decision I want my money back.the day I went there to resolve this matter they were not forth coming I even ask to speak to the manager whom was present at the store on that day but whom refuse to come onto the sales floor to speak with me.at this point all I want is my money back they sold me a defective product .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The client came in on August [redacted] to return a delicate linen gauze shirt that had developed a 2.5 cm tear at a stress point on the shoulder seam. The client purchased the shirt at a 65% discount...
during our end of season sale. Our store policy is framed and clearly displayed at our point-of-sale and at the bottom of every receipt, whether it be emailed or printed. The return policy states "sale items are final sale". We offered to fix it for him to which he said he did not want to come back, so we offered to hand-deliver it to him after it was fixed. After he declined these offers there was some back and forth and we eventually offered to bend our policy and allow him to exchange. He was fine with this until we told him that his exchange would have to be for an item also from our sale selection, at which point he exited the building saying he would just call his bank and charge us back, which he did. My staff attempted to give the pro duct back to him but he would not take it and left to call his bank. We disputed the chargeback when the notice was received, but our offer to exchange the damaged piece for another item in our sale section was never revoked and is still valid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is unacceptable given it was a defective item that was returned in less than 24 hrs of purchase that's the sole reason it was returned.they acknowledge that it was in fact defective and clearly missed that error before selling it to me and Aldo admitted because of the fabric it's a possibility it will happen in the future.at that point I refused that offer to have it repaired because it's unfair to pay $279.32 for an item I might be only to wear once or twice .as it is my belief as a merchant you gotta stand behind the product you sell as a retailer.also as shown the receipt email to me as there reciept terminal was not working doesn't not have any store policy written on it.they then agreed to exchange it after me pleading my case for over an hour .as there was not from there sale section .I saw and loved an item from there fall collection but was told moments after picking it out for sizing they're not willing to exchange it even though it was more and I was willing to pay the difference .which was not expressed to me prior the exchange agreement .it was then I decided to leave the store and contact my financial representative to disputes this matter.I tried to no avail that day to resolve the issue but as you can see they're just extremely difficult and unfair in this dispute hence I will prefer to just have my money back and never to deal with this retailer ever again .thank u
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]