I am sorry I didnt make your deadline of answeringBut, here is my responseThat was the week that I had suffered a stroke, so I was not around to handle this situationObviously the person left in charge did not handle it wellI am sorry that any of this happenedIt is not the way we treat our
customers at allI have addressed the staff involved and am doing continued training on customer serviceI apologize and wish to thank *** for bringing these things to my attention
Complaint: ***
I am rejecting this response because:-----Original Message-----From: *** *** [mailto:***] Sent: Monday, March 21, 4:PMTo: info Cc: ***Subject: Complaint ID#*** Attn: *** ***: See attached documentation. This information has already been provided to Budget Lodge Fort Sam Houston and it has been days since their offer to make the proper refund and I still have not received their check. Please also contact them accordingly and reopen the case until receipt of the check is confirmed by me. Thank you. Sincerely, *** ***
Regards,
*** ***
3/11/16Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me.
Please mail the refund check for $to me at the following address:*** *** ***Tyler, TX
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I am sorry I didnt make your deadline of answeringBut, here is my responseThat was the week that I had suffered a stroke, so I was not around to handle this situationObviously the person left in charge did not handle it wellI am sorry that any of this happenedIt is not the way we treat our
customers at allI have addressed the staff involved and am doing continued training on customer serviceI apologize and wish to thank *** for bringing these things to my attention
Good Afternoon After some research we would like to have the guest information so we can refund for the amount of thank you
Complaint: ***
I am rejecting this response because:-----Original Message-----From: *** *** [mailto:***] Sent: Monday, March 21, 4:PMTo: info Cc: ***Subject: Complaint ID#*** Attn: *** ***: See attached documentation. This information has already been provided to Budget Lodge Fort Sam Houston and it has been days since their offer to make the proper refund and I still have not received their check. Please also contact them accordingly and reopen the case until receipt of the check is confirmed by me. Thank you. Sincerely, *** ***
Regards,
*** ***
3/11/16Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me.
Please mail the refund check for $to me at the following address:*** *** ***Tyler, TX
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***