Spunk Fitness

During Covid 19 no workouts besides the fact I attempted to cancel my membership in person at the desk person in Newark NY said I could not cancel, I needed to go on line and cancel, I advised him that I would place a stop payment I wanted it cancelled besides the fact of Covid 19 unable to workout...today I got a letter from a credit bureau, that I WILL TURN over to the NY Attorney Generals office...that SPUNK placed..l all b[censored]...I will trash Spunk as long as I live...

RE: Revdex.com complaint ID: [redacted] - [redacted] To: Deborah - Complaint Handler Ext ***:Yesterday was the first time I have received any information regarding thiscomplaint In the future, please send any complaints to my email address at [redacted] @gmail,com.Please be advised that procedures for canceling memberships are very clear andincluded in the membership agreement that every member receivesA day notice isrequired and a member mllst either come to the facility in person, or mail a request tocancel their membership to the facility.At such time as the cancellation request is received, provided that the memberdoes not have an outstanding balance on their account, the member is given a receiptconfirming their membership will be canceled days from the date the cancellationrequest is received.We have a no hassle cancellation procedure in place and we effectively andefficiently cancel hundreds of memberships every year without issueMembers cannotsimply call the facility or walk into the facility and say "I want to cancel my membership"There is a procedure in place such that the member will receive written verification ofhis cancellation request.Had Mr [redacted] simply reviewed his membership agreement, or visited theSpunk Fitness website and reviewed the FAQs he would have easily determined exactlyhow to cancel his membership.After investigating this situation, none of the employees said they had anycontact with Mr [redacted] coming into the club and requesting that his membership becanceledMr [redacted] does not give any employee names in his complaint.Contrary to Mr [redacted] 's opinion, we do not believe that requesting a certifiedletter be sent to the facility is too much to ask.We cannot simply cancel memberships based on a telephone call to the clubWeneed back up information to verify that a member is actually canceling the membership.Otherwise, anyone would be able to call the facility and say they were someone elseand ask for their membership to be canceledObviouslY, we cannot operate that way.The General Manager of the facility advised me that he spoke to Mr [redacted] when he called the faCility on April ,claiming that he came into the facility inDecember to cancel his membership, However, the facility has no record of this andMr [redacted] said he had no record of it.Then, on May 3, 2105, Mr, [redacted] came into the club and cancelled hismembershipAt that time, the day notice was waived for him and he was not billedfor May dues as would have otherwise been the case.At this time we view this matter as satisfied and closed.Please let me know if you have any other questions regarding this matter.Thank you, [redacted]

RE: Revdex.com complaint 10: [redacted] - [redacted] To: [redacted] - Complaint Handler Ext ***:I am in receipt of your letter dated May 12, concerning the abovereferenced complaint.Please be advised that I have been in direct contact with Ms [redacted] , andher complaint has been resolved to her satisfaction.Please contact me directly at [redacted] @gmail.com if you have any questionsconcerning this matter.Thank you, [redacted] Owner

To All Concerned,*** *** personal training account has been cancelled and she does not owe any other fees There are no attempts to continue to bill her We are sorry for any inconvenience due unwarranted attempts to collect payments after the cancellation date ***
may still use any PT credits that remain on here account And, we are happy to apply the early cancellation fee that was paid to a personal training package in the future Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I received the complaint that you sent me from *** *** All I can say is that there must have been some misunderstanding between Mr*** and the Staff person he spoke to Of course we will extend his membership for one year while he is deployed We get this sort of
request often and we always cooperate with the members I have copied Anthony, the club GM, on this email and he will ensure Mr***'s membership privilages are extended for one year.Please let me know if I can be of any further assistance with this matter of if you have any other questions.Thank you,Bernie C***###-###-####

To Whom It May Concern:Please be advised that the notes in our system concerning this matter state that the member did, in fact, contact the general manager, Anthony, by telephoneAnthony advised the member that a certified letter was required if the member could not come to the club in person to
cancel the membership. However, to date, we do not have any record of having received a certified letter or any other written request from the member to cancel the membershipPlease request that the member provide a copy of the green certified turn request form that would have been returned to her confirming that we received her letter of cancellation.We are happy to provide a refund of any membership dues that were billed once we have received proof of receiving a cancellation letter In the meantime, we will be sure that her membership is canceled as of today However, she has already been billed for the March membership dues. If you have any questions concerning this matter, you may call me at ###-###-####Thank you,Bernie C***

RE: Revdex.com complaint ID: [redacted] - [redacted]To: Deborah - Complaint Handler Ext [redacted]:Yesterday was the first time I have received any information regarding thiscomplaint In the future, please send any complaints to my email address at[redacted]@gmail,com.Please be advised that procedures for canceling...

memberships are very clear andincluded in the membership agreement that every member receives. A 30 day notice isrequired and a member mllst either come to the facility in person, or mail a request tocancel their membership to the facility.At such time as the cancellation request is received, provided that the memberdoes not have an outstanding balance on their account, the member is given a receiptconfirming their membership will be canceled 30 days from the date the cancellationrequest is received.We have a no hassle cancellation procedure in place and we effectively andefficiently cancel hundreds of memberships every year without issue. Members cannotsimply call the facility or walk into the facility and say "I want to cancel my membership. "There is a procedure in place such that the member will receive written verification ofhis cancellation request.Had Mr. [redacted] simply reviewed his membership agreement, or visited theSpunk Fitness website and reviewed the FAQs he would have easily determined exactlyhow to cancel his membership.After investigating this situation, none of the employees said they had anycontact with Mr. [redacted] coming into the club and requesting that his membership becanceled. Mr. [redacted] does not give any employee names in his complaint.Contrary to Mr. [redacted]'s opinion, we do not believe that requesting a certifiedletter be sent to the facility is too much to ask.We cannot simply cancel memberships based on a telephone call to the club. Weneed back up information to verify that a member is actually canceling the membership.Otherwise, anyone would be able to call the facility and say they were someone elseand ask for their membership to be canceled. ObviouslY, we cannot operate that way.The General Manager of the facility advised me that he spoke to Mr. [redacted]when he called the faCility on April 21 ,2015 claiming that he came into the facility inDecember to cancel his membership, However, the facility has no record of this andMr. [redacted] said he had no record of it.Then, on May 3, 2105, Mr, [redacted] came into the club and cancelled hismembership. At that time, the 30 day notice was waived for him and he was not billedfor May dues as would have otherwise been the case.At this time we view this matter as satisfied and closed.Please let me know if you have any other questions regarding this matter.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are of course pleased with the response because they profited from my misfortune, this does not resolve the matter that for 3 months I was deceived into paying for a service that I was not able to use. They allow you to enter into a contract without going into their gym but you cannot cancel? I made it very clear to Anthony the manager on the phone that due to my work schedule I couldn't get to the post office to mail this letter out, also I lived 2 hours away. Why do I have to jump through hoops to stop paying them when it takes such little effort for them to charge me indefinitely. This is poor business practice and I'm extremely disappointed and upset that they weren't willing to work with me.

RE: Revdex.com complaint 10: [redacted] - [redacted]To: [redacted] - Complaint Handler Ext [redacted]:I am in receipt of your letter dated May 12, 2015 concerning the abovereferenced complaint.Please be advised that I have been in direct contact with Ms. [redacted], andher complaint has been resolved to her...

satisfaction.Please contact me directly at [redacted]@gmail.com if you have any questionsconcerning this matter.Thank you,[redacted]Owner

From: <[redacted]> font-family: arial, sans-serif;">Date: Tue, Apr 21, 2015 at 12:58 PMSubject: Revdex.com Complaint ID: [redacted]To: [redacted]On April 8th I received a phone call from the complainant saying she cancelled her account back in January. I asked her how she cancelled, and she stated she "called and cancelled".  I informed her, that we do not accept any cancellations over the phone for anyone, and it clearly states in her contract, that we require 30 days notice in writing. She admitted that she left for California without cancelling her membership. Several of her monthly payments came back declined, because she instructed her CC company to charge back her payments, without actually closing her membership. I advised her of her balance, and did what I could do to help her close the account out. After 30 minutes of her screaming and threatening me, I still waived some fees for her and she paid the balance of $44.98. I cancelled her account out immediately.Michael K[redacted]General ManagerSpunk Fitness Silver Spring###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I would like to add my gratitude to the Revdex.com for helping me with this issue. I am very thankful the Revdex.com is able to help consumers and businesses resolve issues in a timely manner. I intend to express my thanks to Spunk Fitness as well.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: False advertisement on personal training session. It was just a way to lure me in to pay for additional services. Per onsite personal trainer manager, the equipment at the gym are not effective. Which is just why I need my membership cancelled. I have utilized the services once, and wasted an hour on a bogus "session". I sent an email to the manager, it was followed up with a call. I missed the call but nonetheless called back and almost a month later. No call or email back. But charges are still hitting my account. I simply do not want to deal with a company that is not honest in the beginning stages. I could have went somewhere else and got the services that are truly offered with NO CATCH.Desired Settlement: 49.98 as of 04/01/2013

Review: I am a member of spunk fitness and on a month-month membership plan. Since the August of 2012 I have made repeated In-person request (4 separate occasions), as instructed by their staff members as a way to cancel the membership. Each time I was told that my membership has been cancelled and that I will receive one last statement, and after that I will no longer receive charges/access to the gym. I will then receive automatic withdraw from my account after the "last bill". I addition to the in-person cancellation attempts, I have called on a near monthly and sometimes daily basis to follow-up and inquire about the continual billing. Each time I have called the manager is "unavailable" and the front desk associate will make comments such as " i'm going to take care of it", " you need to come in to cancel", " Don't worry,I'll hook you up". Because I am getting the run around, I have contacted my credit card company to dispute the charges and requested that they no longer accept billing from this company. I have also contacted their billing services ([redacted]) to inform them of the situation. They told me that all they can do is flag the account, but SPunk fitness is still responsible for cancelling the membership and I will still receive bills until they do.I once again, prior to this complained called Spunk fitness to speak to the manager and once again he was unavailable. that is the third time this week. When I asked why he wasn't available, I was told he never works on weekends, then I referenced the other two calls during normal business hours. The associate replied that the manager had an injury back in October 2013 and doesn't work much.Desired Settlement: Cancellation of my month-month (no contract) health/gym membership; refund on over due bills that have accumilated since my credit card company no longer accepts charges from this vendor

Business

Response:

[redacted]