Complaint ID [redacted] dated August 3, 2015To Whom It May Concern:Your letter dated August 3, was addressed to Spurlino MaterialsAs a clarification, Spurlino Materials is a corporation that conducts business in Ohio onlyThe referenced customer concern occurred in Indianapolis and the concrete in question was delivered by Spurlino Materials of Indianapolis, which is a different and separate corporation that conducts business in Indiana only.I am President of both corporations and conducted an investigation of this matter and found the following: Upon arrival at the jobsite, our driver was met by a Contractor who represented that he was hired by the owner of the property, Mr [redacted] At the direction of the Contractor, our driver made several attempts to access the work area and was unsuccessful due to limited ingressThe Contractor requested the driver access the work area by driving through the owner's yardBefore attempting this, our driver required the Contractor to sign the release contained on the delivery ticket (enclosed)The Contractor made a phone call and represented to our driver that he had permission from the owner to proceed through the yardThe Contractor signed the releaseOur driver attempted to access the work area through the yard at the direction of the Contractor and became stuck in an unstable areaThis required another truck to be dispatched by us to tow the stuck truck outThis was not charged to the ownerOur drivers are required to have a signed release prior to delivery of concrete when they will be entering unpaved areas or going over curb linesThey also only enter delivery areas over a curb line at the direction of owners, contractors, or their agents.While we feel this is an unfortunate event, it was clearly the responsibility of the owner andContractor and a release was signedActing as an agent and on behalf of the owner, the Contractordirected us through the yard that caused subsequent damage.We decline to offer a refund but will also not seek additional amounts due to the tow chargesand loss of revenue from delay of delivery
Complaint ID [redacted] dated August 3, 2015To Whom It May Concern:Your letter dated August 3, was addressed to Spurlino MaterialsAs a clarification, Spurlino Materials is a corporation that conducts business in Ohio onlyThe referenced customer concern occurred in Indianapolis and the concrete in question was delivered by Spurlino Materials of Indianapolis, which is a different and separate corporation that conducts business in Indiana only.I am President of both corporations and conducted an investigation of this matter and found the following: Upon arrival at the jobsite, our driver was met by a Contractor who represented that he was hired by the owner of the property, Mr [redacted] At the direction of the Contractor, our driver made several attempts to access the work area and was unsuccessful due to limited ingressThe Contractor requested the driver access the work area by driving through the owner's yardBefore attempting this, our driver required the Contractor to sign the release contained on the delivery ticket (enclosed)The Contractor made a phone call and represented to our driver that he had permission from the owner to proceed through the yardThe Contractor signed the releaseOur driver attempted to access the work area through the yard at the direction of the Contractor and became stuck in an unstable areaThis required another truck to be dispatched by us to tow the stuck truck outThis was not charged to the ownerOur drivers are required to have a signed release prior to delivery of concrete when they will be entering unpaved areas or going over curb linesThey also only enter delivery areas over a curb line at the direction of owners, contractors, or their agents.While we feel this is an unfortunate event, it was clearly the responsibility of the owner andContractor and a release was signedActing as an agent and on behalf of the owner, the Contractordirected us through the yard that caused subsequent damage.We decline to offer a refund but will also not seek additional amounts due to the tow chargesand loss of revenue from delay of delivery