Spurr's Repair

On Thu, Oct 1, at 10:PM, Tom G*** < [redacted] wrote:Hi ***, I was still not able to log in so I will send you our response belowPlease upload it to the complaintA two man service crew was dispatched to Mrs [redacted] ’s home on 9/24/We performed her annual preventative maintenance at this time and also got the measurements for the for the work to be done to her flue pipeThe special order materials were ordered on 9/25/I received a call today from the manufacturer that the materials were readyWe will be returning to install the parts in approximately 1-weather permittingThank you for your helpTom TOM G***Estimator – Residential Division Burns & Scalo Roofing [redacted] *** [redacted] ***Office: ###-###-####Office Direct Dial: ###-###-####Cell: ###-###-#### [redacted] [redacted]

We apologize for any inconvenience and/or disappointment you may have experienced during service provided by Burns & ScaloWe take pride in the fact that we provide quality work and superior customer serviceUnfortunately we had a breakdown in communication in this instance which we have addressedWe will be happy to credit your invoice and hope that you would choose Burns and Scalo for any of your future roof needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On Thu, Oct 1, at 10:PM, Tom G***

September 21, Judy Grayson Woodbury DrWexford PA Re: Revdex.com complaint Dear MrsGrayson Bums and Scalo is in receipt of your complaint with the Revdex.com regarding your flue pipe and vent pipe flashingsI apologize for the apparent miscommunication
that has occurred and I have directed my Residential Manager Tom G*** to contact you and schedule a site visit to investigate and discuss repair optionsIf you do not hear from Tom this week please contact me directly at *** *** I apologize for any inconvenience this has causedSincerely,Mark H***Vice President Sales/Estimating

We apologize for any inconvenience and/or disappointment you may have experienced during service provided by Burns & ScaloWe take pride in the fact that we provide quality work and superior customer serviceUnfortunately we had a breakdown in communication in this instance which we have
addressedWe will be happy to credit your invoice and hope that you would choose Burns and Scalo for any of your future roof needs

On Mon, Jan 11, at 3:PM, *** *** wrote:Dear *** ***:Here is our response:We are pleased with the response by Burns and Scalo, and are glad to know that they will no longer send an invoice forwork that we did not authorize.Thank you very much for your valuable time, ***--and happy New Year!***

Tom G*** was out on 9/15/15. We agreed to order the four piece stainless steel pipe boot/sleeve, cap, collar, etc. He called back a day later and said he did not get proper measurements to order and would have to send a roofer out to measure. This will take some time because they are so busy. I just want to get the material ordered and the job completed. I know everyone is so busy, but this job seems to continuously get lost in the process of who is supposed to come out and when it will get done. I would sincerely appreciate follow thru to completion this time. For example, when will the roofer come out to measure and when will the repair be made. Thank you,