Hello, We have shipped both the Free Panties and the Free Hosiery via USPSThe tracking number is [redacted] It is expected to be delivered on 4/7/ Regards, Spurst.com Customer Service
Hello Ms [redacted] I do apologize for your displeasure on your experience with Spurst.comOur Free Panties and Hosiery is a very popular promotion and because of that, we often run out of stock on those itemsThe website does state that these items are while supplies lastWe do restock often, but they are sold out quicklyWe would again like to offer you a discount on a future purchase for this inconvenienceAlso the items that you have purchased can be returnedOnce the items have been returned, please allow our returns department to inspect the itemsOur Terms and Conditions state that we only give store credit for returned items, but as a courtesy, if our returns department accepts the items back, we will give you a full refund on the itemsIf you have already shipped the items back to us, please provide a tracking number so we can expedite the returns process Regards, Spurst.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Mr [redacted] We apologize for the inconvenience and miscommunication that you have experiencedYour order was cancelled on 3/11/We did approve your refund in the amount of $via our PayPal account Depending on your bank, the refund process generally takes - business days for the date that the order was cancelledAgain we do apologize for the inconvenience Regards, Spurst.com
I placed an order and items did not work I sent them back About weeks later I received an email that confirmed they received my return It has been another weeks and still no refund Their phone number online is disconnected The phone number on the return email is disconnected Now their website is down Do not order from this company
Hello, We apologize for the inconvenience and the unsatisfactory service that you may have experiencedWe are shipping all in stock items within the next hours via FedExThe tracking number is [redacted] There are still remaining backorder items on your orderWe have ordered those two items from the vendor and are awaiting shippingWe expect the vendors to ship the items within weeks but that does not always happenThey may ship the items in the following shipment or even after thatThat is the reason we cannot give specific dates that backorder items will be restocked and shipped outWe are going to inquire about your specific items and try to get a date from the vendorOnce we receive that information, we will relay it to youAgain we apologize for the inconvenience that you have experienced Regards, Spurst.com Customer Service
Dear ***,
Since you do not have access to a printer or a local fed ex facility we will go ahead and print out the label and mail it to you Please ship back the merchandise once you recieve the label and we will gladly refund your money
Please let us know if there is anything else we can help you with
Thank you,
Spurst.com
Hello,
I apologize for the inconvenience that you have experiencedYou did not receive the free promotional item because we were out of stock at the time that your order shippedAlthough we restock on promotional items often, they are sold out quicklyOur website does
state the following under the Free Promotion section: FREE GIFTS's style and color varies depending on available items in stockOffer valid while supplies lastAlthough you may have ordered the same item as the Free Gift, we do keep our promotional inventory separate from inventory that is to be paid forAs a courtesy, we are shipping you a Free Gift via USPSThe tracking number is *** Again I apologize for the inconvenience
Regards,
Spurst.com
Hello Ms***,
I apologize for the inconvenience that you have experiencedWe will allow you to return both items that you are unsatisfied withI have attached the return shipping label that you can use to ship the items back to usOnce we receive the items back to our
warehouse and the returns department approves inspection, we will give you a full refund for those returned itemsAgain, I apologize for the inconvenience that you have experienced
Regards,
Spurst.com
Hello ,
I apologize for the inconvenience and unsatisfactory service that you may have experienced with SpurstI have refunded you for the defective merchandise in the amount of $You were also refunded $for the second item on your order because our vendor sent
notification that the item was discontinuedAgain I apologize for the inconvenience that you have experienced
Regards,
Spurst.com
Hello,
We sincerely apologize for the inconvenience that you have experiencedYour order was not shipped in a timely fashion due to an error in our systemYour order will be shipped today via FedExWe are expediting your shipment with FedEx 2-day Express shippingThe
tracking number is *** If you have further questions, please contact us at *** Monday-Friday from 9am-9pm central timeAgain we apologize for the error and the inconvenience
Regards,
Spurst.com
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have the orders printed out stating that they were shipped when in fact it was not shipped. Your excuse does not explain why it would show ship. Instead you give an excuse "Why supplies last."
I want my money back - full refund - and I will not buy another item from your website nor will I endorse to relatives and friends. Eventually your company will go out of business due to your unethical practices of fraud when shipping items that was not shipped, but states so on the order
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I will wait for the label to show up
Hello ***
We do apologize for the inconvenience that you have experienced and the miscommunicationAfter reviewing your order and the tickets that you sent, we did in fact respond to all of your ticketsThese responses do go to the spam folder at timesWe do not
want you to think that we ignored any of you inquiries, so I have uploaded some of the images from the responses that we sent to youPer your request we did cancel your order on 3/13/and approved your refund in the amount of $Depending on the your bank, it may take - business days to see this transaction back on your accountOnce again we do apologize for the inconvenience that you have experienced
Regards,
Spurst.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Mr. [redacted]
We apologize for the inconvenience and miscommunication that you have experienced. Your order was cancelled on 3/11/14. We did approve your refund in the amount of $44.17 via our PayPal account. Depending on your bank, the refund process generally takes 5 - 7 business...
days for the date that the order was cancelled. Again we do apologize for the inconvenience.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I placed an order and items did not work. I sent them back. About 3 weeks later I received an email that confirmed they received my return. It has been another 3 weeks and still no refund. Their phone number online is disconnected. The phone number on the return email is disconnected. Now their website is down. Do not order from this company.
Once again I do apologize for the confusion. Please provide a tracking number for the returned items so that we can verify that we have received them back at our warehouse and we can expedite the return. Once the items have been inspected and accepted, we will issue you a refund for those items.
Hello Ms. [redacted]
I do apologize for your displeasure on your experience with Spurst.com. Our Free Panties and Hosiery is a very popular promotion and because of that, we often run out of stock on those items. The website does state that these items are while supplies last. We do restock...
often, but they are sold out quickly. We would again like to offer you a discount on a future purchase for this inconvenience. Also the items that you have purchased can be returned. Once the items have been returned, please allow our returns department to inspect the items. Our Terms and Conditions state that we only give store credit for returned items, but as a courtesy, if our returns department accepts the items back, we will give you a full refund on the items. If you have already shipped the items back to us, please provide a tracking number so we can expedite the returns process.
Hello, We have shipped both the Free Panties and the Free Hosiery via USPSThe tracking number is [redacted] It is expected to be delivered on 4/7/ Regards, Spurst.com Customer Service
Hello Ms [redacted] I do apologize for your displeasure on your experience with Spurst.comOur Free Panties and Hosiery is a very popular promotion and because of that, we often run out of stock on those itemsThe website does state that these items are while supplies lastWe do restock often, but they are sold out quicklyWe would again like to offer you a discount on a future purchase for this inconvenienceAlso the items that you have purchased can be returnedOnce the items have been returned, please allow our returns department to inspect the itemsOur Terms and Conditions state that we only give store credit for returned items, but as a courtesy, if our returns department accepts the items back, we will give you a full refund on the itemsIf you have already shipped the items back to us, please provide a tracking number so we can expedite the returns process Regards, Spurst.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello Mr [redacted] We apologize for the inconvenience and miscommunication that you have experiencedYour order was cancelled on 3/11/We did approve your refund in the amount of $via our PayPal account Depending on your bank, the refund process generally takes - business days for the date that the order was cancelledAgain we do apologize for the inconvenience Regards, Spurst.com
I placed an order and items did not work I sent them back About weeks later I received an email that confirmed they received my return It has been another weeks and still no refund Their phone number online is disconnected The phone number on the return email is disconnected Now their website is down Do not order from this company
Hello, We apologize for the inconvenience and the unsatisfactory service that you may have experiencedWe are shipping all in stock items within the next hours via FedExThe tracking number is [redacted] There are still remaining backorder items on your orderWe have ordered those two items from the vendor and are awaiting shippingWe expect the vendors to ship the items within weeks but that does not always happenThey may ship the items in the following shipment or even after thatThat is the reason we cannot give specific dates that backorder items will be restocked and shipped outWe are going to inquire about your specific items and try to get a date from the vendorOnce we receive that information, we will relay it to youAgain we apologize for the inconvenience that you have experienced Regards, Spurst.com Customer Service
Dear ***,
Since you do not have access to a printer or a local fed ex facility we will go ahead and print out the label and mail it to you Please ship back the merchandise once you recieve the label and we will gladly refund your money
Please let us know if there is anything else we can help you with
Thank you,
Spurst.com
Hello,
I apologize for the inconvenience that you have experiencedYou did not receive the free promotional item because we were out of stock at the time that your order shippedAlthough we restock on promotional items often, they are sold out quicklyOur website does
state the following under the Free Promotion section: FREE GIFTS's style and color varies depending on available items in stockOffer valid while supplies lastAlthough you may have ordered the same item as the Free Gift, we do keep our promotional inventory separate from inventory that is to be paid forAs a courtesy, we are shipping you a Free Gift via USPSThe tracking number is *** Again I apologize for the inconvenience
Regards,
Spurst.com
Hello Ms***,
I apologize for the inconvenience that you have experiencedWe will allow you to return both items that you are unsatisfied withI have attached the return shipping label that you can use to ship the items back to usOnce we receive the items back to our
warehouse and the returns department approves inspection, we will give you a full refund for those returned itemsAgain, I apologize for the inconvenience that you have experienced
Regards,
Spurst.com
Hello ,
I apologize for the inconvenience and unsatisfactory service that you may have experienced with SpurstI have refunded you for the defective merchandise in the amount of $You were also refunded $for the second item on your order because our vendor sent
notification that the item was discontinuedAgain I apologize for the inconvenience that you have experienced
Regards,
Spurst.com
Hello,
We sincerely apologize for the inconvenience that you have experiencedYour order was not shipped in a timely fashion due to an error in our systemYour order will be shipped today via FedExWe are expediting your shipment with FedEx 2-day Express shippingThe
tracking number is *** If you have further questions, please contact us at *** Monday-Friday from 9am-9pm central timeAgain we apologize for the error and the inconvenience
Regards,
Spurst.com
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have the orders printed out stating that they were shipped when in fact it was not shipped. Your excuse does not explain why it would show ship. Instead you give an excuse "Why supplies last."
I want my money back - full refund - and I will not buy another item from your website nor will I endorse to relatives and friends. Eventually your company will go out of business due to your unethical practices of fraud when shipping items that was not shipped, but states so on the order
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I will wait for the label to show up
Hello ***
We do apologize for the inconvenience that you have experienced and the miscommunicationAfter reviewing your order and the tickets that you sent, we did in fact respond to all of your ticketsThese responses do go to the spam folder at timesWe do not
want you to think that we ignored any of you inquiries, so I have uploaded some of the images from the responses that we sent to youPer your request we did cancel your order on 3/13/and approved your refund in the amount of $Depending on the your bank, it may take - business days to see this transaction back on your accountOnce again we do apologize for the inconvenience that you have experienced
Regards,
Spurst.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Mr. [redacted]
We apologize for the inconvenience and miscommunication that you have experienced. Your order was cancelled on 3/11/14. We did approve your refund in the amount of $44.17 via our PayPal account. Depending on your bank, the refund process generally takes 5 - 7 business...
days for the date that the order was cancelled. Again we do apologize for the inconvenience.
Regards,
Spurst.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I placed an order and items did not work. I sent them back. About 3 weeks later I received an email that confirmed they received my return. It has been another 3 weeks and still no refund. Their phone number online is disconnected. The phone number on the return email is disconnected. Now their website is down. Do not order from this company.
Hello Ms. [redacted]
Once again I do apologize for the confusion. Please provide a tracking number for the returned items so that we can verify that we have received them back at our warehouse and we can expedite the return. Once the items have been inspected and accepted, we will issue you a refund for those items.
Regards,
Spurst.com
Hello Ms. [redacted]
I do apologize for your displeasure on your experience with Spurst.com. Our Free Panties and Hosiery is a very popular promotion and because of that, we often run out of stock on those items. The website does state that these items are while supplies last. We do restock...
often, but they are sold out quickly. We would again like to offer you a discount on a future purchase for this inconvenience. Also the items that you have purchased can be returned. Once the items have been returned, please allow our returns department to inspect the items. Our Terms and Conditions state that we only give store credit for returned items, but as a courtesy, if our returns department accepts the items back, we will give you a full refund on the items. If you have already shipped the items back to us, please provide a tracking number so we can expedite the returns process.
Regards,
Spurst.com