Spy Store

Final Consumer Response / [redacted] (2000, 9, 2016/05/25) */ They sent me an email in response to my original emailThey asked for my address and said they would mail me a chequeI am out of town right now arriving back on [redacted] Will keep you updated/ Thank you so much

Final Consumer Response /* (2000, 9, 2016/05/25) */
They sent me an email in response to my original email. They asked for my address and said they would mail me a cheque. I am out of town right now arriving back on [redacted]. Will keep you updated/
. Thank you so much

Okay, I gave [redacted] the chance to correct the issue and refund my money as I was told would be done. He was rude, beligerant, and used vulgar language telling me to go [redacted] myself. They are LIARS and THIEVES. The lie to you and misrepresent their cheap products they buy from CHINA and then refuse to refund when you return with their garbage that does not do what they say it will do. Here is the email I sent: I came in to your store on March 27 and expained to [redacted] what I was doing and what I was looking to get. I was told that the "Sunglasses Camera" would fit what I needed. I was told it was the "best HD" camera there was. I was told it had a battery life on record of 3 1/2 - 4 hrs. So "TRUSTING" your employee and what I was told I purchased them. [redacted]
I tried them over the few days and found that the video quality and the battery life were totally "MISREPRESNTED". The video wuality was not good and the battery life was 40-50 minutes at best. I came back in on April 6th, (well before 15 days) and explained this to [redacted] and you, [redacted] as you were sitting there printing your pictures for you landsacaping issues.
[redacted] played the videos that I had recorded and could see the by the video sequencing that the battery life WAS NOT was had been said and the video quality did not do what was represented when I purchased these. I just wanted a refund since the Item I was sold was COMPLETELY MISREPRESENTED. I was told by both of you that these sunglsses were, I believe 780 and that there was a better pair of glasses that had better video quality of, I believe 1080. That prove the misrepresentation of the initial sale of the sunglasses telling me that they were the "BEST HD".
Then 3 weeks later, 1 week before I had told you I was leaving town, I still had not heard from either of you and I called several time and finally got [redacted] on the phone who told me the UPS had them scheduled to be there on Wednesday May 29th. So I explained again I was leaving that following Monday the 4th and [redacted] said again the UPS tracking # showed Wednesday. On Wednesday, no call from anyone so I called again. [redacted] said that DHL showed they would be there on Friday and that the glasses were coming from China and had to go through customs. So now it went from a UPS tracking number to DHL and customs??????
I explained again that I was leaving on Monday and had to have them by Friday. [redacted] assured me they would be there Friday. I explained that if they were not there Friday I would just come in and get a refund, since the first glasses were NOT what I was told, and the 2nd pair were supposed to bet there in under 2 weeks and it had been almost a month now, [redacted] said that would be fine.
Friday comes and I call and guess what......they are not there. So I told [redacted] I would just come in and get the refund. He told me that there was not cash at the store and [redacted] would have to give me a refund check. He said [redacted] was not in but he would get the refund check from him over the weekend. I asked if you were open on Sunday so I could come in and get it, [redacted] said yes and that he would have [redacted] leave a check. I called Sunday and never got an answere or a returned call.
Monday morning I cam in to get my refund check that [redacted] said [redacted] was leaving over the weekend and guess what.....it was not there. [redacted] said [redacted] would be in later that afternoon, but I told him I was leaving at noon. [redacted] checked on the computer and said he had to change from DHL to USPS, now but not sure when they would be in. I said I just need the refund since I was leaving in a couple of hours. [redacted] offered to overnight me a check. I told him I was traveling and not sure where we we stopping. [redacted] offered to Western Union my refund, but again, I was not sure where I was going to be. Then we agreed to make it easy that I would email my bank account number to [redacted] so he could just deposit the refund check. He said that would be great and easy to do, and gave me his personal email address and phone number and sai it would be handle that Monday afternoon.
Please explain why this is so much trouble for you to understand, [redacted]? Your product was misrepresented, the replacement time was misrepresented and now apparently my refund was misrepresented. And then you send me an email was a snarky reply of "This will never happen" and mention 15 days......I have waited over a month.
All I wanted were some video glasses to serve our purpose. I trusted that you had quality merchandise and would delivery what I needed. I then get a misrepresented product and poor quality, which is understandable since it is coming from CHINA, but then to get lied to about delivery dates and 3 different carriers, UPS, DHL, and USPS, and then get lied to about a refund, REALLY, COME ON GUYS. I thought you ran a reputable stand up business.

Review: I bought some electronic equipment, which did not perform as I was told. I went to request a return after 5 days . The equipment was revised and played to verify my info. I was not returned my money. I was told that the store policy is only store credit and nothing else after 7 days. I was never informed of this policy. I only signed my credit card payment for $326.40. I knew the equipment was $300 ahead of time since I called them after communicating with them via email. Their receipt was attached to my sale customer copy from my credit card. These papers were given without any further explanation.Desired Settlement: No refund. Sotore credit only according to their policy.

Business

Response:

Dear Madam

I am not sure of the nature of the problem. However Repair, Replacement or instruction is readily available seven days a week. The store credit policy is on the credit card receipt, its posted on the store and marked on his receipt. This policy was put in place to prevent people from using products one time and returning them once they completed whatever task they needed it for. please call with any questions

Consumer

Response:

At this time, I have not been contacted by Spy Store regarding complaint ID [redacted].

Sincerely,