Dear [redacted] ***, Please accept our sincerest apologies for the situation encountered After checking our records, we can confirm that both orders have been refunded in full Please see the transaction details below: Additionally, we will process a payment to your Paypal account in the amount of $for the postage fees paid to return the first itemWe are very sorry for all the inconveniences caused! Should you require any further assistance, please do not hesitate to contact us and we will gladly assist youThank you for choosing SpyTec! SpyTec Customer Service [redacted] ***
Dear Valued Customer, Thank you for your emailWe are sorry to hear that you are experiencing difficulties with your purchasePlease go to our web site directly and scroll down to the bottom of the page and click on return policy – please fill out that form and a customer service agent will contact you shortly with the RMA information [redacted] Should you have any other questions, please feel free to let me know as soon as possibleIf I could be of further assistance, please let me know Sincerely, Nadya SpyTec###-###-####
Revdex.com:At this time, my complaint, ID [redacted] regarding Spy Tec has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Greetings,We are very sorry for the inconvenience causedThe order didn't ship as one of the item is on back ordered and you would have gotten an email informing you of thisHowever, we would love to cancel and refund the order for you but the funds are being held in [redacted] as I'm sure you might have opened up a [redacted] dispute for this transaction (if you can contact [redacted] to have them release the funds today), we would be happy to REFUND YOU IN FULL TODAY.Again, please accept our deepest apologies concerning this matterIf I could be of further assistance, please let me knowSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We are very sorry for the issues encountered with the devices After checking our internal records, we were able to identify your initial order number [redacted] , for the GL GPS Tracker, which was placed on January ***, On September ***, we sent you a replacement device, which was the GX-GPS Tracker As for the Extended Battery Pack, we were able to find your order number [redacted] , placed on September ***Please feel free to return it for a refundWe should receive this back by October [redacted] in order to refund it Please note that as per our Return Policy, you can return your device for a refund, within days since your initial purchaseThe GLwhich did not work initially was replaced with the GX We did not receive a refund request for the GLwithin days from your initial purchase which was in January ***We are more than willing to assist you with replacing the GXif that doesn’t work either, please return it together with the old GL and the Extended Battery Pack to the following address: [redacted] Return Authorization Number: [redacted] Please make sure you print and stick this number to your package, for an easier identification As soon as we receive back the defective device, we will proceed with shipping your replacementAlso, we would like to email you a prepaid shipping labelCan you please let us know to which of the email addresses we should be sending it? Just to summarize, please return the GLthat has already been replaced with the GXfor a new GXreplacementThe Extended Battery Pack will be refunded if we receive it by October *** With regards to the GPS service, we would like to confirm that it was already refunded on September ***, Please allow 5-business days for the funds to be posted back to your account Once again, we sincerely apologize for all the issues encountered and we can assure you that we will prioritize replacing your GPS tracker as soon as receiving it back Thank you for choosing SpyTec! SpyTec Customer Service Team
We received the customer’s return and entered into our system for store credit minus 20% restocking fee for missing original packaging, manual, weather station readerSTORE CREDIT FOR The customer’s order was from since If I could be of further assistance, please let me knowSincerely, Nadya SpyTec###-###-####
Revdex.com: The Company STI refunded my money, but they have done this once beforeI'll have to wait until next month to see if it happens again Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already done this on with no response [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your interventionI just recive the camera yesterday, ill test it thise weekend.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, L [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:They have already received the return on at pm, according to the USPS tracking (Tracking number: [redacted] ), as they are very well awareToday is 8/16/16, and they had plenty of time to issue the refund to my credit card, which they have not done as of yetChantel, customer service rep that I have previously communicated with regarding this matter, has refused to provide a return shipping label, so I have mailed it myself, paying $for Priority Mail Postage and Signature ConfirmationShe has also refused to issue the refund and it has not been issued as of yet.So to summarize:I have not received the refund in the amount of $yetI have not received a refund for shipping in the amount of $I have been unable to post a review of the product and of the services I have received on their web site In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***,Thank you for letting us know about this and we are very sorry for any inconveniences encountered.After checking our account, we have been able to identify only charge applied on May ***, which was refunded on May ***Please see the details attached.We were unable to identify any other transaction on your name or email addressWould it be possible to send us a copy of your bank statement, showing the charges that you are referring to? We would be glad to further look into this issue for you, once having the documentation.Or, is it possible that you used another email address and placed an order different than [redacted] , which is the one related to the above transaction?We are willing to assist you in resolving this situation and we are kindly asking you to provide us with the above-mentioned document, which will help us clarify.We look forward to reading back from you.Thank you for choosing SpyTec!SpyTec Customer Service [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will escalate this via [redacted] to resolve the matter.Sincerely, [redacted] ***
Dear [redacted] ***, Please accept our sincerest apologies for the situation encountered After checking our records, we can confirm that both orders have been refunded in full Please see the transaction details below: Additionally, we will process a payment to your Paypal account in the amount of $for the postage fees paid to return the first itemWe are very sorry for all the inconveniences caused! Should you require any further assistance, please do not hesitate to contact us and we will gladly assist youThank you for choosing SpyTec! SpyTec Customer Service [redacted] ***
Dear Valued Customer, Thank you for your emailWe are sorry to hear that you are experiencing difficulties with your purchasePlease go to our web site directly and scroll down to the bottom of the page and click on return policy – please fill out that form and a customer service agent will contact you shortly with the RMA information [redacted] Should you have any other questions, please feel free to let me know as soon as possibleIf I could be of further assistance, please let me know Sincerely, Nadya SpyTec###-###-####
Revdex.com:At this time, my complaint, ID [redacted] regarding Spy Tec has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Greetings,We are very sorry for the inconvenience causedThe order didn't ship as one of the item is on back ordered and you would have gotten an email informing you of thisHowever, we would love to cancel and refund the order for you but the funds are being held in [redacted] as I'm sure you might have opened up a [redacted] dispute for this transaction (if you can contact [redacted] to have them release the funds today), we would be happy to REFUND YOU IN FULL TODAY.Again, please accept our deepest apologies concerning this matterIf I could be of further assistance, please let me knowSincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We are very sorry for the issues encountered with the devices After checking our internal records, we were able to identify your initial order number [redacted] , for the GL GPS Tracker, which was placed on January ***, On September ***, we sent you a replacement device, which was the GX-GPS Tracker As for the Extended Battery Pack, we were able to find your order number [redacted] , placed on September ***Please feel free to return it for a refundWe should receive this back by October [redacted] in order to refund it Please note that as per our Return Policy, you can return your device for a refund, within days since your initial purchaseThe GLwhich did not work initially was replaced with the GX We did not receive a refund request for the GLwithin days from your initial purchase which was in January ***We are more than willing to assist you with replacing the GXif that doesn’t work either, please return it together with the old GL and the Extended Battery Pack to the following address: [redacted] Return Authorization Number: [redacted] Please make sure you print and stick this number to your package, for an easier identification As soon as we receive back the defective device, we will proceed with shipping your replacementAlso, we would like to email you a prepaid shipping labelCan you please let us know to which of the email addresses we should be sending it? Just to summarize, please return the GLthat has already been replaced with the GXfor a new GXreplacementThe Extended Battery Pack will be refunded if we receive it by October *** With regards to the GPS service, we would like to confirm that it was already refunded on September ***, Please allow 5-business days for the funds to be posted back to your account Once again, we sincerely apologize for all the issues encountered and we can assure you that we will prioritize replacing your GPS tracker as soon as receiving it back Thank you for choosing SpyTec! SpyTec Customer Service Team
We received the customer’s return and entered into our system for store credit minus 20% restocking fee for missing original packaging, manual, weather station readerSTORE CREDIT FOR The customer’s order was from since If I could be of further assistance, please let me knowSincerely, Nadya SpyTec###-###-####
Revdex.com:At this time, I have not been contacted by Spy Tec International, Incregarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: The Company STI refunded my money, but they have done this once beforeI'll have to wait until next month to see if it happens again Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already done this on with no response [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your interventionI just recive the camera yesterday, ill test it thise weekend.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, L [redacted]
Thank you for contacting usWe are currently looking further into this situation and will respond accordingly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:They have already received the return on at pm, according to the USPS tracking (Tracking number: [redacted] ), as they are very well awareToday is 8/16/16, and they had plenty of time to issue the refund to my credit card, which they have not done as of yetChantel, customer service rep that I have previously communicated with regarding this matter, has refused to provide a return shipping label, so I have mailed it myself, paying $for Priority Mail Postage and Signature ConfirmationShe has also refused to issue the refund and it has not been issued as of yet.So to summarize:I have not received the refund in the amount of $yetI have not received a refund for shipping in the amount of $I have been unable to post a review of the product and of the services I have received on their web site In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I would like a refundI do not want to have to go through this again if the product failsThank you [redacted]
Dear [redacted] ***,Thank you for letting us know about this and we are very sorry for any inconveniences encountered.After checking our account, we have been able to identify only charge applied on May ***, which was refunded on May ***Please see the details attached.We were unable to identify any other transaction on your name or email addressWould it be possible to send us a copy of your bank statement, showing the charges that you are referring to? We would be glad to further look into this issue for you, once having the documentation.Or, is it possible that you used another email address and placed an order different than [redacted] , which is the one related to the above transaction?We are willing to assist you in resolving this situation and we are kindly asking you to provide us with the above-mentioned document, which will help us clarify.We look forward to reading back from you.Thank you for choosing SpyTec!SpyTec Customer Service [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will escalate this via [redacted] to resolve the matter.Sincerely, [redacted] ***