SpyFly

Dear ***,I contacted you by phone to discuss your concern/complaint. Our company aggregates data from hundreds of data providers nationwide, all publicly available data. Our company was started to enable parents to find information about people interacting with their children (camp
counselors, coaches, teachers, etc). We are one of many companies providing publicly available data to consumers, and we package our information with tools and services that we believe are very valuable for family safety. If you would like a free membership to learn more about what we do, I am happy to set this up. Please don’t hesitate to contact me directly at 805-895-0360. Thanks, *** *** Tell us why here

Dear
***,
We
contacted you to discuss your concern and left you a voicemail message; this
response will reiterate some of what was mentioned on your voicemail. First off, for some reason your membership
doesn’t have a phone number associated with it, so that is part of the
reason
why you had difficultly getting recognized in our ivr system when contacting
our member support team. Regardless,
there is no excuse for someone “hanging up on you” if they couldn’t hear you and
not attempting to contact you back; that is our member support protocol. In addition, I’m not sure what might have
been the problem with your login issues to our site, as members change
passwords and login to their memberships all the time However, you did contact member support on
11/by email and *** *** issued you a full refund of $29.97, he noted
that he couldn’t contact you by phone because he didn’t know your phone
number. Today, I also went ahead and
r*** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** ** * *** ** ** *** ** *** *** *** ** *** *** * *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** * ** *** *** ** *** *** ** ** *** I can get your membership set up correctly and help
you login. Please let us know if we can
be of further assistance but I will assume that your concern ** *** ** *** *** *** ***
*** ***

Dear Mr***,
Based on the phone conversation that we
just had I will keep my notes brief here as this matter is now resolved Bottom line, there was a misunderstanding when
you talked to one of our member support agents (*** ***) on September 24th
as she thought you wanted to
continue with our membership at the discounted
rate of $per month, and you thought you had cancelled the membership on
that call. I listened to the call for
compliance purposes and to determine if I needed to counsel the representative,
and I verified that she did make it clear that she was continuing the membership
for the discounted price. Regardless, we
refunded the three charges of $to resolve this matter and again apologize
for any misunderstanding or issues that this caused. In addition, I have issued you free months
of our service, a value of close to $180, so you can use your same login
information you previously established to access your account. Your account will automatically stop working
after the free period, no need for you to call to cancel, you will never be
charged again by our company
In *** you
weren’t aware, Spyfly is the internet’s most complete background check service
making it fast, easy and safe for people to find and learn the truth about
anyone. We aggregate billions of public
records into a single, easy to use interface and manage this information with
cutting edge technology.
One of the
key features of our membership is your ability to do unlimited background
searches and create reports on as many people as you would like. We recommend everyone does a check on
themselves and their loved ones so that you know what information is publicly
available, you could be surprised and some of the information might not be
correct. In addition, you can monitor up
to four people at a time so if any of their information changes in our
database, you would get an email alert updating you of that change
You can also
do targeted searches to find out if there are sex offenders living near your
loved onesYou can create a mile protection zone around your home and
monitor sex offender activity in your neighborhood and up to other locations
anywhere in the country where your family frequently visits. We will send immediate email alerts when a
new sex offender registers within one of your monitoring zones
Lastly, our
members are able to set up Emergency Response Profiles for each one of their
childrenThese digital profiles contain a child’s picture, personal
information, physical description, medical information as well as guardian
contact informationThese profiles can instantly be emailed to friends, family
or the police in *** a child goes missing or is abducted; this assists parents
and law enforcement in the recovery of the missing child
We hope that
you will find this resolution satisfactory.
If you would like to discuss this matter further please contact us at
###-###-#### and anyone of our helpful member support representatives can
assist you
Spyfly
Member Support

Dear ***,I contacted you by phone to discuss your concern/complaint. Our company aggregates data from hundreds of data providers nationwide, all publicly available data. Our company was started to enable parents to find information about people interacting with their children (camp
counselors, coaches, teachers, etc). We are one of many companies providing publicly available data to consumers, and we package our information with tools and services that we believe are very valuable for family safety. If you would like a free membership to learn more about what we do, I am happy to set this up. Please don’t hesitate to contact me directly at 805-895-0360. Thanks, *** *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I believe ***' response was sent prior to a conversation we had with him last night that should have resolved his situation We ultimately refunded out of of the charges based on the misunderstanding and everything should be resolved at this timePlease let us know if we are mistaken in my understanding *** ***

Dear *** ***,
We sincerely apologize for the inconvenience
that you describe, I contacted you and left you a voicemail attempting to
clarify what might have happened. I don’t
understand why it was “nearly impossible” for you to cancel your membership as
we have a dedicated staff
available to handle member calls for hours a day,
days a week. In addition, our automated
system allows for members to cancel very easily without even having to talk to
a representative if that’s preferred.
When I looked in our system it was clear that your account was actually “auto
cancelled” because of credit card issues, we actually have no record of you
reaching out to cancel your account prior to the $charge that you
received. Just so you don’t think we
were randomly charging your account, our membership terms are very clear upon
signup and you actually can’t sign up and pay without checking a box that you
understand that you will be charged $29.97/mo if you do not successfully cancel
the account; this was also reiterated in a welcome email that was sent to you
just after signup (and we can see that you opened and read that email in our
system). Regardless, when you contacted
our company on January 8th we did refund your account the $29.97,
and I can see that this was successfully processedSo, as I mentioned in my
voicemail, can you please verify with your bank that you haven’t received the
$refund? I am confident that you
should find that the money was refunded to you recently. Please don’t hesitate to contact me directly
at *** if you are still not seeing this refund or if you need any
additional assistance. Thanks,
Tom Adams

Dear ***,
We apologize for the inconvenience that you describe in your
complaint I attempted to contact you to
discuss this matter further and left you a voicemail on the phone number you
provided. We do not send out marketing emails
about our product, we work with many
different publisher relationships who
handle all marketing email correspondence for usWe only partner with the most
reputable publishers and these organizations must comply with all email
marketing laws. To clarify, these
publishers can’t legally send you emails unless you previously opted in to
receive them. Similarly, you are able to
opt out so that you will not receive any additional emails in the future. I have gone ahead and opted out your email (***)
with all of our publishers so within the next business days you should no
longer receive any additional correspondence about Spyfly. All emails that we authorize our publishers
to send out on our behalf must be approved by us and simply promote our very
legitimate and valuable service. You
state that the emails you have received are “bogus” so if you would like to
forward one of those emails to me at *** I
would like to review that content to ensure that our publisher is remaining
compliant. Again, we apologize for any
inconvenience here and you should see no additional emails about our product in
the very near future. If you would like
to discuss any of this further, please contact me directly at
***. Sincerely,
*** ***

Dear Mr
***,
I’m not sure what the misunderstanding was but we had
already removed your information from the Spyfly website when you reached out
to our representatives last week. Per
our discussion today that information remains removed from our site and we are
glad that you
agree that this issue is resolved. Please don’t hesitate to contact us at
1-800-831-if you need anything further.
*** ***

Dear Mr***,
We left you a voicemail explaining that we have refunded
every dollar that you have been charged by our company. In order to become a member of our service,
you must check a box explaining that you understand our terms and conditions. The terms and conditions
clearly state that
the day trial membership is for days and beyond that period the membership
costs $per month. In addition, we
always immediately send new members a welcome email that reiterates all of the
terms and conditions of our membership and we can see in our system that you
opened that email that was sent to ***. So we’re not sure why there was confusion
about the charges, but with that said, we have gone ahead and refunded
everything to ensure that you are satisfied.
Please don’t hesitate to contact me on my direct line (***) if
you have any further needs. Thanks,
*** ***

Dear ***,We apologize for the situation that you described. We attempted to contact you but were unable to reach you or leave a messageWhen you signed up with our product on Feb 23, for $1, you also checked a box confirming that you understood that if you didn’t cancel your
membership within days that you would remain a member of our service for a cost of $per month. For the record, you were charged two months of $over the past year, and we attempted to charge you for many other months, but the charges didn’t process successfully. To clarify, we never heard from you about your desire to cancel your membership so we had no idea that you didn’t want it. Regardless, we have refunded you the two charges of $and the $initial signup charge; so you have not been charged anything from our organization and your membership is now cancelled. Please let me know if there is anything else we can do to assist you. I can be reached at 805-895-if you have any remaining questionsSincerely, *** ***Tell us why here

Dear *** ***,
We sincerely apologize for the inconvenience
that you describe, I contacted you and left you a voicemail attempting to
clarify what might have happened. I don’t
understand why it was “nearly impossible” for you to cancel your membership as
we have a dedicated staff
available to handle member calls for hours a day,
days a week. In addition, our automated
system allows for members to cancel very easily without even having to talk to
a representative if that’s preferred.
When I looked in our system it was clear that your account was actually “auto
cancelled” because of credit card issues, we actually have no record of you
reaching out to cancel your account prior to the $charge that you
received. Just so you don’t think we
were randomly charging your account, our membership terms are very clear upon
signup and you actually can’t sign up and pay without checking a box that you
understand that you will be charged $29.97/mo if you do not successfully cancel
the account; this was also reiterated in a welcome email that was sent to you
just after signup (and we can see that you opened and read that email in our
system). Regardless, when you contacted
our company on January 8th we did refund your account the $29.97,
and I can see that this was successfully processedSo, as I mentioned in my
voicemail, can you please verify with your bank that you haven’t received the
$refund? I am confident that you
should find that the money was refunded to you recently. Please don’t hesitate to contact me directly
at *** if you are still not seeing this refund or if you need any
additional assistance. Thanks,
Tom Adams

I fully accept response from business and appreciate the quick response by the company and the Revdex.com

Dear ***, We attempted to contact you today to discuss the issue that you submitted to the Revdex.com. We left a message on the phone number that you provided but the voice message did say that it was the phone for ***, not sure if you are related to her. Anyway, we do see a membership
was created in the name of *** *** on November 17th, for our trial offer of $1, and we sent a welcome email with all of our terms and conditions to *** to confirm that order; that email was opened and read (we can see that in our system) In order to create a membership, you must check a box in the sign up process alerting us that you are aware that our membership continues each month for $unless you contact member support to cancel your benefits. We send members monitoring alert emails if data changes on the people that you have searched; we see that you opened several of those emails as well. We are not saying that what you documented isn’t true, it’s just that this account looks very much like a account that is traced back to you. Please contact the owner, Tom Adams at *** as he would like to discuss this matter with you further to determine if there is some sort of fraudulent activity going on here. We assure you that we will get to the bottom of the issue and take care of refunds if that is necessary. Thanks much, Member Support

Spyfly has done a total refund. Since the previous transactions for the refund did not work. I received a check in the mail. I want to compliment on Jason and the Spyfly owner for the direct assistance and follow up with me. I do not believe the delay was from their side. They returned every call and followed up on refunds daily. I think that Spyfly is one the better Revdex.com companies listed when it comes to customer complaints and resolution. Thank you to the Revdex.com team and to Spyfly.*** ***

Dear ***,We received your “complaint” although I’m not really sure what the issue is. We have cancelled your membership and issued you a refund of your fee. Just for your information, we have a member support department that handles all customer inquiries including cancellations and
refund requests. I see that you never contacted our company, so that is why you were automatically charged the $monthly fee, per your membership terms. Regardless, you will never be charged by our company again and you will see the refund in the next to business days. If you have any additional questions please reach me directly at ###-###-####. Sincerely,*** ***Tell us why here

Dear ***,We apologize for the situation that you described. We attempted to contact you but were unable to reach you or leave a messageWhen you signed up with our product on Feb 23, for $1, you also checked a box confirming that you understood that if you didn’t cancel your
membership within days that you would remain a member of our service for a cost of $per month. For the record, you were charged two months of $over the past year, and we attempted to charge you for many other months, but the charges didn’t process successfully. To clarify, we never heard from you about your desire to cancel your membership so we had no idea that you didn’t want it. Regardless, we have refunded you the two charges of $and the $initial signup charge; so you have not been charged anything from our organization and your membership is now cancelled. Please let me know if there is anything else we can do to assist you. I can be reached at 805-895-if you have any remaining questionsSincerely, *** ***Tell us why here

Dear *** ***,
We are very sorry that you experienced
difficulty unsubscribing your email address with one of our publishers. As we discussed on our phone call, our
company does not email directly to potential consumers as we work with
Publishers who perform that function.
We
only work with marketers who follow all Can-Spam compliance laws so if you
believe that the publisher who was sending you emails wasn’t complying with
your opt out requests, please forward those marketing emails to *** so
that we can investigate further. As we
discussed, I have added your email to our global optout list so within days
it will be removed from all publisher relationships that we have. If you have any further issues after that
time please contact me directly at 805-895-0360. Thanks again for being understanding and for
your patience with this matter, this issue will be resolved very shortly.
*** ***

Dear ***, We attempted to contact you today to discuss the issue that you submitted to the Revdex.com. We left a message on the phone number that you provided but the voice message did say that it was the phone for ***, not sure if you are related to her. Anyway, we do see a membership
was created in the name of *** *** on November 17th, for our trial offer of $1, and we sent a welcome email with all of our terms and conditions to *** to confirm that order; that email was opened and read (we can see that in our system) In order to create a membership, you must check a box in the sign up process alerting us that you are aware that our membership continues each month for $unless you contact member support to cancel your benefits. We send members monitoring alert emails if data changes on the people that you have searched; we see that you opened several of those emails as well. We are not saying that what you documented isn’t true, it’s just that this account looks very much like a account that is traced back to you. Please contact the owner, Tom Adams at *** as he would like to discuss this matter with you further to determine if there is some sort of fraudulent activity going on here. We assure you that we will get to the bottom of the issue and take care of refunds if that is necessary. Thanks much, Member Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***