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Spytec GPS

135 West 36th Street 13th Floor, New York, New York, United States, 10018-6972

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Spytec GPS Reviews (%countItem)

Spytec (***) keeps on charging my credit card, yet I spoke to them 2 months ago and they said they would stop. It has been over a year that they charge me over $25 per month for a product that I never used even once.
Can you Help ?

Spytec GPS Response • Apr 30, 2020

Dear ***, Thank you for reporting this and I sure hope this email finds you well. I see that you reached us on 02//2020 through chat support and your subscription cancellation request was submitted on 02//2020. However; rightfully reported by you, I see the automated payment tool continued to charge you for the subscription due to a synchronization issue. Please accept my apology for the inconvenience caused. I can now confirm that your subscription with us has been cancelled from the system and I have also refunded you the subscription charges from February 2020 to April 2020. Please find attached the refund receipts. Rest assured the automated payment tool will not try to charge your card anymore. I can't be apologetic enough for this mistake from our end. Please don't hesitate to reach us if you need assistance with anything else. Regards, HudaSpytec GPS

They have been ripping me off for years on a card I NEVER use!!! SCAM SCAM SCAM

. I cancelled my service with Spy Tec Inc. in November 2019. I called their customer support and spoke with an agent. He told me I could not cancel service while I owed the company. I advised him that I did not even know this service was active and had been paying for over a year without a single use of tracker or login to site since purchase. The only way I knew I was still paying was Spy Tec was they drained one of my business accounts and I received an overdraft notification. He confirmed there had been no use, but would not cancel account until it was current. He told me once the account was current he would cancel my account. I deposited hundreds of dollars in the account saw spy tech Had charged two additional months service from account so I considered account closed. That was in November of 2019. Today I again get a email from your company stating can’t process my payment to spy-tech and an overdraft notice from bank.

Customer Response • Apr 12, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

For almost a year now we have been billed by Spytec month after month even after canceling subscription in writing and with several phone call. We have called several times and we dispute charges monthly and get credited from our credit card. I don't want to cancel my credit card because we have about 20 or so accounts set up on monthly billing. But each month I have to be on my game to catch their fraudulent billing and actully file disputes. I think they do this knowing that people get busy and can forget. They are complete scam artists and should be prosecuted. I am looking into options for potential prosecution.

Spytec GPS Response • Apr 09, 2020

Dear Team, Please be advised we have refunded the last charge taken from ***'s credit card for the amount of $24.95. Please find attached the refund receipt for that transaction. The subscription fee for ***'s account was $24.95/ month, not $34.00 as claimed. It's confirmed that ***'s account is now cancelled despite the fact that we could not locate any phone call, chat record or even email from him requesting the cancellation of service. I used his email address and phone number to do an extensive search. I'm happy to be proven wrong if *** could provide any record that confirms he has contacted us.As per our Terms of Service (***) which is available on the website for public view and embeded in GPS Activation form, the Billing Errors section clearly states - "If you believe that you have been billed improperly, please notify our Customer Service Department immediately. If we do not hear from you within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by you for all purposes, including resolution of inquiries made by your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.". Furthermore, our Returns Policy (***) clearly states - "GPS tracking service plans are nonrefundable." For the record, temporary suspension or cancellation of GPS service can easily requested through the following web form available on our website - ***Please stay safe and healthy. Regards, Huda

Customer Response • Apr 15, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:***

This company continues to lie and deceive people. I am not sure it shows up on the Revdex.com websiite but I attached a screen shot from an email showing I cancelled and was acknowledged last November. In that email it tells them I cancelled over a year ago. I have also attached my Amex statement which shows the charges and disputes of over 7 months since that is all I can get on one screen shot but they date back to Jan. 2019.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

I
Sincerely

Spytec GPS Response • Apr 30, 2020

Dear Team,

Hope this text finds you well.

I'd like to thank *** for sharing the screenshots. I have reattached one of the attachments shared by him which clearly shows when he contacted us to discontinue the service, he was advised to fill the online cancellation form. However; the form was never submitted or we have not received a response from *** thereafter. I'm glad that we made an exception to refund him the last charge and the prior charges were disputed by *** through his bank.

We request our customers to take advantage of the available online forms on our website or account management portal which gives full control of their subscriptions to avoid such improper billing.

Regards,

Huda

Was sent a used defective product. Had multiple issues gerting resolved. After asking for a return mailing address it was missed n ignored n now refuses to refund shipping even tho I have a receipt n can prove the label was requested n admitted to being missed by rep.

Spytec GPS Response • May 10, 2019

Dear Team,

Thank you for allowing us to represent this. Please be advised we are commited to take the products back on our cost if the product was delivered defective or damaged and we perform that through any of the two methods below -

1) Provide pre-paid return shipping label to the customer

2) Reimburse return shipping cost if a defective unit is returned on customer's cost. In this scenario, the customer has to provide the shipping receipt.

Stacey returned the product on her cost; however, we have never received a return shipping receipt from her. She claimed $10.15 to be reimbursed as return shipping cost through email.

Moreover, the product was returned to us without packaging inserts which is subject to a 20% restocking fee as per our return policy available on our public "Start My Return" page - *** which is $25.99 (20% of order value - $129.95). Please find attached the exact images of the way this product was returned to us and also a copy of the last communication sent to Stacey.

Considering the above, request you to assist us with closing the complaint. At this point, we do not owe Stacey anything since we have not charged her the restocking fee.

Regards,

Huda

SpyTec | Customer Support

Customer Response • May 10, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

This is a complaint regarding Spy Tec GPS from whom I purchased a GPS device for a customer(we being a store) in 2017 and where they have been charging $34.95 for the last 15 months on my credit card without my knowledge. Upon calling them they refused to help saying that I signed a contract with them. I tried to make them understand that I never signed any paperwork or agreement with them. also when I go to their website there is no login or register button or not even an activation button. This is a shady business who hide a lot of information from their customers and do not want to help. They have charged me over $500 without my authorization. I have also filed a dispute with my credit card company which is looking in the matter. If some business charges a consumer they send receipts but have not got a single receipt from Spy Tec.

Spytec GPS Response • Jan 14, 2019

Dear ***,
Thank you for contacting us!
We are getting back to you regarding your refund request for the GPS monthly subscription.
We are very sorry to know that there was a misunderstanding regarding our terms of service.
As per our records, you were informed by our representative, on October ***, 2017, when you placed the order over the phone, that the service is charged month over month.
Regarding the activation and registration buttons on our website, we are sorry to know you had difficulties finding them. Please allow us to provide you with the link to our website page where you can find the activation form, the link where you can access the tracking system and also the User Manuals. Please feel free to visit this page for all the above information: *** Additionally, the instruction on how to activate your GPS account and how to access the Tracking System, have been sent in the same package with the product and the activation link has been sent to you via email on November ***, 2017.
Regarding our refuse to help you, we apologize if this was the impression we left you, this was never our intention. It was not mentioned during your conversation with our Representative that you signed any paperwork, it was only mentioned that you agreed to subscribe to our monthly service. During the same conversation, our Representative also advised you that in order to cancel the subscription, a cancelation form needs to be submitted, information that is also listed in our Terms and Conditions ***.
Your account has been activated on November ***, 2017 upon receiving your activation request, and the last date the service was used was June *** 2018.
Once again, we are very sorry for anything that might have been unclear regarding our services and for any inconveniences this situation might have caused you.
Further on, because we do understand the situation and your satisfaction is our priority, we are going to make an exception for you and refund you the charges that were applied after the date when the service was last used, which was June ***, 2018. We are also going to cancel the monthly subscription for you, as a second exception for you, as we want to lower your effort as much as possible.
In conclusion, your subscription is going to be canceled starting today and a refund will be processed for the charges applied after June ***, 2018. Please allow 5-10 business days for the funds to be posted back to your account.
We hope that you will be satisfied with our resolution and we look forward to welcoming you back as our customer in the future.
Should you require any further assistance please do not hesitate to contact us and we will gladly assist you.
SpyTec Customer Service
Tell us why here...

I filled out an online form to cancel my service. And of course they continued to bill me.

Spytec GPS Response • Dec 27, 2018

Dear ***,
Thank you for contacting SpyTec!
We are getting back to you regarding your concern about your cancellation request.
Please allow us to inform you that the only cancellation form registered to our system is the one you submitted on December 21st and was processed the same day.
Additionally, as per our Terms and Conditions, listed on our website ''Once you’ve submitted a cancellation request, it must be approved by the company. A confirmation cancellation notice will be sent to your email address. You can always call to find out the cancellation status. If you don’t receive a confirming email, you should assume the subscription has not been canceled.''
Considering the above, we can confirm your subscription has been canceled starting December 21st, 2018 and you will no longer be charged. For the previous period, unfortunately, we cannot take any action without the cancellation form.
Should you require any further assistance please do not hesitate to contact us.
Thank you for choosing SpyTec!
SpyTec Customer Service

I bought a STI_GL300 GPS tracker from Spytec & activated it In July 2018 for $50+$20 for protective case with $24.95 a month service. In the packaging the have a 100% satisfaction assurance where if your not happy they promise to do whatever it takes to make things right. This is far from the truth. My partner at the time was causing me problems which is why I bought this. I used it only twice in the first month, one day walking around my apt. Complex in which it showed I was in another complex 20 yards away. The 2nd time I used it while on the road. It showed I had put 60 miles of traveling on it, but wouldn't show my course. I ended up calling in about having trouble with the Geo fencing feature to find out I wasn't able to do that via my smart phone. (30) min call I ended up moving away from my ex & storing the device unused for Aug. & Sep. On 9//18 I called in, rep. Annalicia told me I would need to fill out a cancellation form & write in the comments for them to track the ping so I could get a refund which I did. (14min call) On 11//18 I called again. Rep. Samantha told me they couldn't track my (non) existing activity & couldn't issue a refund. I got transferred to sup. Andre who said they could track the activity if they really wanted to, but they normally do don't give refunds to people especially this late even though he admitted someone should have got back to me about my notes that he saw on my file. I asked for some future credit then. He put me on hold, came back & offered me a miniscule ONE WEEK. At the end of that 39 min call I said I would just rather write a Revdex.com letter stating what I've went through. They say they strive for the best customer service, but that doesn't seem to be true. What an example of very little if any understanding & no compassion. So I recommend if your forgetful or have any mental issues, financial issues etc. Don't buy this any anything from Spytec. With this letter I now have spent an hour & a half of my life for 2 days of incomplete data

Spytec GPS Response • Dec 05, 2018

Hello,

Upon checking the account for this customer, we have gone ahead and done some further checks into the account, and we have reimbursed all subscription charges on the account in a total of $74.85 as the customer was not able to use the service.

Refunds take 3-10 business days to be reflected on the customer's statement.

Kindest regards,

Daneille

Spy Tec Billing Department

Customer Response • Dec 11, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I purchased a GPS tracking device from ***. I then signed up for what I believed to be a one-time fee to use SpyTec GPS services. After I signed up, I was advised that the services will not work in West Virginia. I never used the services. The company continued to bill me and I didn't find out until a year late when my I exceeded my credit limit even though I had not made any charges. On September , 2018, I contacted my credit card company. They credited by account for four months and disputed the remaining months. They also put a hold on the account, but did not guarantee that I would not be billed again. The credit card company advised me to contact spytec directly and I did. I asked them to stop billing me and I even provided a letter in writing. In October, I received another charge even after they were fully aware of the circumstances. If I signed up for automatic services, I was unaware and was never given another option. I was unaware that I had been billed for services that I can not used in the state where I live. Please help me get a credit for the services that I never used and to change their cancellation policy and automatic billing. It is unfair and takes advantage of consumers

Spytec GPS Response • Nov 20, 2018

Hello,

The customer's device has never worked, but the customer has never reached out to us to let us know that the device was no longer in use. As the device was returned to *** the customer did not reach out to us to let us know, and as such the device was left active since we received the cancellation form 5 days ago. As a valued customer we have refunded 9 charges of $24.95 in a total of $224.55. The customer has disputed 4 additional charges of $24.95 however, we cannot refund those charges until they have been released by the customer's bank.

Refunds can take 3-10 business days to be reflected on the customer's statement depending on the financial institution that they use.

Kind Regards,

Daneille

Spy Tec Billing Department

SpyTecGPS is the worst company to deal with. The don’t care about their customers. I have had issue with my tracking device not tracking and I called to have the issue fixed. When I called they said a tech support would send me an email which I never received. I called the next day asking for a status update they said tech support was still working on it and will call me. Surprise they never called me. Then I called the next day and ask to speak to a supervisor and he claims emails were sent which they were not sent the last two days. Well I checked my email and the spam never got the emails. Now he is promising that a tech will call me in 3 hours. I am sure that is not going to happen. So what is going to happen is I will cancel the service. Don’t waste your money on junk services like this company and also why is there not tech support available to talk over the phone. This is a sorry excuse of a company find a better device if you can.

Their Customer Service is non-existent and they are charging me for more than what I get. I paid for 5 second interval tracking for nearly $50 per month and am getting 60 second intervals which is less than $30. I have e-mailed them SEVERAL times over the last month with NO response. I have also changed the Time Zone 3 times but the Reports keep posting the WRONG time. If I have to go to court with evidence, my times will be off and THIS is a problem but I can't get anyone to contact me back to fix it.The GPS system works fairly well, but that doesn't help if the time stamps and intervals are wrong.

I emailed customer support at the email address provided through the link on their website for deactivating my GPS account. This email was sent May , 2018, in order to request deactivation as the company is charging my credit card 24.95 monthly for this service. I received no response and my card was charged again in June. Therefore, I emailed again on June , 2018, asking for deactivation. Again I have received no response and my credit card was charged 24.95 in July and August. I have not used the GPS unit in months, it sits in a drawer in my home inactive.

Spytec GPS Response • Sep 06, 2018

Hello

Name: ***

IMEI: ***

Per the website's terms and conditions, GPS tracking service plans, due to privacy and warranty, must be cancelled by completing a cancellation form at: *** A form will be emailed to you, and you must submit the form to cancel your service. You can verify cancellation by email or phone if you have any questions. This form was never received by the customer and as such the account remained active.

There is no email correspondence confirming the customer's claim on sending us an email regarding cancellation. Per our records, there is an active account for this customer which came on our database on September , 2017 and to date there are no cancellation address associated with this customer's account information.

Should the customer no longer wish to have the service, the cancellation form is available on *** and can be completed from the customer's end.

If the customer has proof of emailing us the cancellation request as stated on May , 2018 then we can conduct an investigation from our end. Proof of this email dated May 30th can be forwarded to *** in order for us to conduct this investigation.

I contacted them cancelling the services. I never got my refund. I contacted them again concerning the GPS which they will not accept (that is perfectly fine), but I would like my refund which they have not refunded instead I got nothing other than to re-request my refund. I would like to be refunded in full.

Spytec GPS Response • Sep 04, 2018

Hello,

Customer Name: ***

Billing Date: *** day of each month

Item: Monthly Subscription for the GL300 Real Time GPS Tracker

This customer has requested to cancel her service on July , 2018, she was then sent instructions on how to cancel her services on July , 2018, we received the cancellation form from the customer on August *, 2018 and the cancellation was processed the same day per our records. Per the terms and conditions listed on the website, the GPS Subscription fees are non-refundable, and the customer had requested to be refunded for the service on August *, 2018. The customer was advised that she will have access to her service until the end of her billing cycle on August , 2018.

We have correspondence between our technical team and the customer, and the customer issue was replied to. There were no further replies from the customer indicating that the issue was unresolved. Further checks were made with the technical department to see if there were any unusual behaviors on the account, and there was none.

The customer's account was correctly canceled per their request, and we cannot refund the customer for a subscription they were actively using. This information may be found on the following site:

Customer Response • Sep 11, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because

According to them they dont refund the monthly fee due to me using the service. That is not correct because in June 2018 was the last time I used their services due to their GPS system being inaccurate and the battery dying even though I charged it over 24 hours. They still charged me July 2018 or to be more exact for services that would take place in August 2018 which AGAIN I did not use. The GPS kept stating that it was in Brooklyn when in fact it was in the Bronx and also the more it was used the more it was innacurate and the battery died within a few hours. I began using it in May 2018 and stopped using by June 2018.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

Spytec GPS Response • Oct 02, 2018

Hello,

After checking our records further we found an email correspondence with this customer on May , 2018 where she contacted us stating that her device was not holding adequate charge. Our technical team responded to her query on the same and no reply was ever received again from the customer. Unfortunately, there is no way for us to know whether or not her issue is fixed if the email was not replied to.

As we at Spy Tec value our customers tremendously, as a courtesy we have refunded a total of $97.88 to her GPS account in order to resolve this issue.

Best,

Daneille

Customer Response • Oct 09, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I was told to return the products I purchased. I received RMA numbers for 2 voice recorders. That was after a week of complaining that I had not received them after a week. I purchased a 3rd recorder that did not work and a pen. The pen was $119 and the recorder was $98.95. I contacted customer service to explain that I had submitted an RMA for both items and did not receive them. I contacted support and told them the same thing. They told me to check my email right away that it would be there. I waited an hour before going into the post Office. They had told me that I needed to send my items back by 1/. I sent it overnight priority mail, signature required. After multiple phone calls , I was told that the pen and 3rd recorder were not in the package. I was instructed to mail it to Chantel. I did so. Come to find out, she never even sees the the package. They’re unwilling to refund my money, claiming that those items were not in the package. I know for certain that I put 3 individual packages of the recordings device s and 1 pen in its clear box. Christina made note of all of what I said. I find it very hard to believe that they were not received. I am disabled, went out in a snow storm in TN with a needle in my chest to return the items as they asked.

Spytec GPS Response • May 01, 2020

Dear Team,
Greetings from Spytec! I have investigated this thoroughly and found that *** confirmed she has received return merchandise authorization (RMA) to return two voice recorders and also informed us she will be returning the pen and another recorder she purchased from us. However; return for those items were not authorized since she was advised to troubleshoot with the technical support team to set up the devices. As per our return policy - "All returns require a valid RMA (Return Merchandise Authorization) number on the front of the package or the shipment may be refused by our warehouse.". *** might have returned the pen and another recorder with the products she had approved RMA for, my best guess is we have not accepted them at the warehouse. At this point, following our return policy, we will not be able to refund for the products in question. Thank you for the opportunity to address this so late!

Regards,

Huda S | Customer Service

CALLED THE NUMBER PROVIDED WITH NO RESPONSE ... EMAILED SEVERAL TIMES. HORRIBLE CUSTOMER SERVICE !!! THE GPS UNITS DO NOT UPDATE BUT EVERY FEW DAYS WHEN I CALL TO GET THIS RESOLVED NOONE ANSWERS AND NOONE ANSWERS THE EMAIL !!!!

Spytec GPS Response • Feb 02, 2018

Hello ***, we are truly sorry to hear about the issue that you have been having with your GPS devices. We were unable to find any email records reporting an issue from the email address you provided. If these issues are still persistent, please email our Support team directly at ***. They will be more than happy to assist you with any issues you may have experienced previously. We do apologize for any inconvenience that situation may have caused and we look forward to hearing from you.

Put up misleading advertisements for products. They are market place seller on overstock. They set up a Take Two account implying that you buy two gift cards at discounted rate, but in reality you purchase one gift card with a 133% mark up. Ruined Christmas for my son.

Spytec GPS Response • Feb 01, 2018

Hello ***, thank you for reaching out to us regarding this issue you are having. We checked on the information that you provided and found that the item you ordered does not in fact imply that you get 2 gift cards at a discounted rate. The "Take Two" is the name of the brand of the gift cards. The full name of the items you ordered is Take-Two - 01026 - Steam 20 Dollar Gift Card and on the Overstock product description it states "20 Dollars Gift Card (01026) by Take-Two®. Instant Access to Thousands of Games. Enjoy exclusive deals, cloud saves, automatic game updates and other great perks. Create and Share Content. Gift your friends, trade items, and even create new content for games in the Steam Workshop. Help shape the future of your favourite games. Join the Community. Meet new people, join game groups, form clans, chat in-game and more! With over 100 million potential friends (or enemies), the fun never stops. Entertainment Anywhere. Whether you're on a PC, Mac, Linux box, mobile device, or even your television, you can enjoy the benefits of Steam. Take the fun with you". The brand is called Take Two and in no way did we intend for you to have the notion that we were selling you 2 gift cards at the price of one or otherwise discounted. We apologize for any confusion you might have experienced and for any inconvenience that this entire situation may have caused. Also, your order has been refunded in full on January 3rd.
12/14/2017 Payment Successful $165.30 Overstock Marketplace
1/3/2018 Refund Successful $165.30

I purchased a product wavband wristband in October 2017 and did not use the item until December when I discovered it was faulty. I contacted the company by chat, and was told to email the tech support. No one at tech support ever called me and I waited over a week for a response. I finally called customer service and was met with one of the worst Customer Service reps I have ever encountered by the name of Andree. He was very condescending and rude and unwilling to help resolve my issue. I requested the address to write to the CEO of the company and he gave me a false name of the owner which later turn out to be his supervisor. He never provided me with the owners name to write a letter and laugh while I was expressing my concerns. It was very clear me that this company could care less about it's customers. I am seeking a refund for this product that is faulty and is unable to be used at all. It is my understand that this product is under warranty but I was unable to get anything accomplished due to the poor customer service reps conduct. My order # is ***.

Spytec GPS Response • Jan 03, 2018

Dear ***,
Thank you for bringing this situation to our attention! We appreciate you taking the time to share your concerns .
We would like to start by expressing our sincerest apologies for the situation encountered and for any issue this might have caused you.
After checking our records, we found the email that you initially sent to Technical Support on the *** of December, which was replied by one of our Representatives who was asking for more details about the issues you are having with the device. We are sorry for any reason you did not receive our reply and you remained under the impression that we did not get back to you. This was definitely not our intention.
Regarding the experience you had with our Customer Service Representative, we are deeply sorry if you felt offended at any moment during your conversation with our representative, rudeness is not something that we tolerate and does not represent our company. We have opened an internal investigation and we can assure you that we will take all the necessary corrective actions and we will take the steps to prevent such situations from happening in the future.

We are also sorry that the product you purchased from us did not meet your expectations and we would like to inform you that your refund has been processed today. Please allow 5-10 days for the funds to be posted back to your account.

We do respect our customers, and we are highly interested in your satisfaction. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to have the chance to prove that we can serve you much better in the future.

Should you require any further assistance, please do not hesitate to call us at *** and ask for me directly. I will personally make sure that any future experience with us will be an exceptional and positive one.

Thank you for choosing SpyTec!

Kind regards,

Adriana Nita

Customer Service Manager

Customer Response • Jan 04, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

Spy Tec has been charging my credit card without my permission for nearly a year. When I requested a refund, I was told I should have filled out a cancellation form. There is no mention of this or any requirement for cancellation anywhere in their correspondence with me at the time of registration. My assumption was that this was a one-time fee. There is also no trace of a cancellation form anywhere on their website.

Spytec GPS Response • Feb 01, 2018

Hello Gina, thank you for bringing this issue to our attention. While checking on the status of this refund for you, we have found that a total refund of $494.45 has been applied to your account. This is a total of 11 months of subscription fees at $44.95 per month. A copy of the refund transaction for each month has been sent to you. Kindly let us know if you will need anything additional from our end. We hope this issue has been rectified to meet your satisfaction.

I purchased a SPYTEC GL300 GPS tracker last year and used it once. It functioned perfect. One week ago, I attempted to use it again and it failed. I contacted the company and they said they would replace it with the new GX350 at no charge and to send back the GL300. At the same time I ordered the 6 month battery pack. The battery pack is not compatible with the new GX350. They told me to send it back for a refund. I found out today that they won't refund the money. We then took the new GX350 out for a test run. It worked great but the next morning the batter was down to only 17% and is advertised to last 2,5 weeks. The company tries to blame this on the consumer any way they can. Now I have 2 GPS units that don't work, and a 6 month battery pack that is useless. I have spent $279.85 plus shipping with this company. Now I am holding three pieces of useless equipment. I am within the 30 day return policy but they refuse to give me my money back. I also paid $30.00 for monitoring service bringing the total to $309.85 plus shipping and handling charges. I have went round and round with this company and EVERYONE has a different answer.

Spytec GPS Response

We are very sorry for the issues encountered with the devices.

After checking our internal records, we were able to identify your initial order number ***, for the GL 300 GPS Tracker, which was placed on January ***, 2017. On September ***, 2017 we sent you a replacement device, which was the GX-350 GPS Tracker.

As for the Extended Battery Pack, we were able to find your order number ***, placed on September ***. Please feel free to return it for a refund. We should receive this back by October *** in order to refund it.

Please note that as per our Return Policy, you can return your device for a refund, within 30 days since your initial purchase. The GL300 which did not work initially was replaced with the GX 350. We did not receive a refund request for the GL300 within 30 days from your initial purchase which was in January ***. We are more than willing to assist you with replacing the GX350 if that doesn’t work either, please return it together with the old GL 300 and the Extended Battery Pack to the following address:

***
***
***
***
Return Authorization Number: ***. Please make sure you print and stick this number to your package, for an easier identification.

As soon as we receive back the defective device, we will proceed with shipping your replacement. Also, we would like to email you a prepaid shipping label. Can you please let us know to which of the 2 email addresses we should be sending it?

Just to summarize, please return the GL300 that has already been replaced with the GX350 for a new GX350 replacement. The Extended Battery Pack will be refunded if we receive it by October ***.

With regards to the GPS service, we would like to confirm that it was already refunded on September ***, 2017. Please allow 5-10 business days for the funds to be posted back to your account.

Once again, we sincerely apologize for all the issues encountered and we can assure you that we will prioritize replacing your GPS tracker as soon as receiving it back.

Thank you for choosing SpyTec!

SpyTec Customer Service Team

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Address: 135 West 36th Street 13th Floor, New York, New York, United States, 10018-6972

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Fax:

+1 (518) 284-4495

Web:

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