Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank the Revdex.com in resolving the issue and seeking a resolution as the company in question immediately replied to the complaint only after they were contacted directly by you.Your assistance in this regard is very much appreciated
Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ On 1/we connected and installed SpyAgent for the customer and ensured it was working properlyWe also configured her antivirus to ignore it, and verified that it would ignore SpyAgent by running a scan on its filesAfterwards the customer stated she had logged out of the software and could not restart itWe supplied instructions on how she can restart SpyAgent, and offered to connect again and restart it for her, which she has refusedWe are happy to connect to her computer (all remote assistance is transparent so she can see exactly what we are doing- there is no reason to not trust our assistance) and ensure SpyAgent is working properly - this would only take a few minutes to do Lastly, our customer service toll-free number is certainly still in service, and we have not had any interruptions in service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I no longer trust this company and do not want to give them remote access to my computer a second timeThe software they sell does not work on my computerI am not satisfied with the product since it does not work for me and would like a refundThe phone number on the website is for customer service; the company that processes the payment and billingThe phone number on the website [redacted] states, when I call, that this is an "invalid account." This is also why I no longer trust this companyThey don't even know that their phone number is "invalid." My complaints are similar to other people who have complained to the Revdex.com about problems with this software and the companyIn addition, if all my correspondence with Spytech is reviewed, you will see that the software never worked for me and even while I was able to access it, it scrambled and would not workAlso, when it was originally installed I sent some test emails and did some web surfingNone of my emails and none of my internet activity was detected, monitored or recordedThis pro duct does not work.I want a refund Final Business Response / [redacted] (4000, 9, 2015/03/03) */ As stated previously, we installed the software for the customer, ensured it was working properly, and ensured the antivirus present would not interfereIt was afterwards that the customer stated she closed the software and could not access it - and then started having troubles that for some reason she would not let us verify or even assist her with Again, the customer is mistaken about our toll-free number: our phone number is certainly active and functioning properly, and while it is for customer service and toll-free ordering, it is not for our order processor/billing company The customer is free to cite our Revdex.com record as a reason to not trust our support, however an A+ rating and one complaint in the last months (when we deal with thousands of new customers each month) at the time of this complaint speaks for itself This order has been refunded
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI called my bank and they do have the refund...Thank you for your help!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to thank the Revdex.com in resolving the issue and seeking a resolution as the company in question immediately replied to the complaint only after they were contacted directly by you.Your assistance in this regard is very much appreciated
Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ On 1/we connected and installed SpyAgent for the customer and ensured it was working properlyWe also configured her antivirus to ignore it, and verified that it would ignore SpyAgent by running a scan on its filesAfterwards the customer stated she had logged out of the software and could not restart itWe supplied instructions on how she can restart SpyAgent, and offered to connect again and restart it for her, which she has refusedWe are happy to connect to her computer (all remote assistance is transparent so she can see exactly what we are doing- there is no reason to not trust our assistance) and ensure SpyAgent is working properly - this would only take a few minutes to do Lastly, our customer service toll-free number is certainly still in service, and we have not had any interruptions in service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I no longer trust this company and do not want to give them remote access to my computer a second timeThe software they sell does not work on my computerI am not satisfied with the product since it does not work for me and would like a refundThe phone number on the website is for customer service; the company that processes the payment and billingThe phone number on the website [redacted] states, when I call, that this is an "invalid account." This is also why I no longer trust this companyThey don't even know that their phone number is "invalid." My complaints are similar to other people who have complained to the Revdex.com about problems with this software and the companyIn addition, if all my correspondence with Spytech is reviewed, you will see that the software never worked for me and even while I was able to access it, it scrambled and would not workAlso, when it was originally installed I sent some test emails and did some web surfingNone of my emails and none of my internet activity was detected, monitored or recordedThis pro duct does not work.I want a refund Final Business Response / [redacted] (4000, 9, 2015/03/03) */ As stated previously, we installed the software for the customer, ensured it was working properly, and ensured the antivirus present would not interfereIt was afterwards that the customer stated she closed the software and could not access it - and then started having troubles that for some reason she would not let us verify or even assist her with Again, the customer is mistaken about our toll-free number: our phone number is certainly active and functioning properly, and while it is for customer service and toll-free ordering, it is not for our order processor/billing company The customer is free to cite our Revdex.com record as a reason to not trust our support, however an A+ rating and one complaint in the last months (when we deal with thousands of new customers each month) at the time of this complaint speaks for itself This order has been refunded
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI called my bank and they do have the refund...Thank you for your help!