On behalf of Squar-pix Incin regarding [redacted] s order for copies of a 12pgs including cover 8.5xprinted full color with saddle stitchUs at Squar-pix take all Clients and orders serious and do our best to work with our clients to meet their needs and reach their deadlines in a timely manner, during the production process we always keep our clients up to date on the status of their order from start to finishOn the day of June *, [redacted] who stated she needed copies of a 12-page program booklet including a Cover fully colored and saddle stitched contacted usDuring this order with Squar-pix [redacted] was Notified verbally by Frank I [redacted] (Sales-Director at Squar-pix) that our store is not open weekends, but we promised her order to be done the Friday before her event that was on June **,The total cost of her order was which was paid online using a [redacted] debit card, We acknowledged she needed the first half of her order on a weekend Squar-pix found a way to deliver her order on a Saturday June *, the first half of her order which consisted of program booklets which we had made a one time exception for [redacted] , and the other half of the order which consisted of another program booklets went into productionAs read in Her Complaint Frank I [redacted] stated in a consistent email conversation,(quoted from text) " Hi I should have it ready for your by Friday and you can pick it up from [redacted] thanks." -Frank I [redacted] This conversation took place during store hours Tuesday June **, 2016, After this conversation [redacted] was unresponsive and did not place any further attempt to contact us regarding her order that was ready Friday June **,it was not until Saturday Morning June **, that [redacted] Responded to Frank I [redacted] in an email stating she was coming to pick up the rest of her order (quoted from text) " [redacted] " In which she shortly after received a call from frank notifying her again that the store is closed weekends but her order was ready the previous day for pick up at our [redacted] location and there was no way he could open the store that day considering the fact that he lives in Staten IslandMonday June **,Squar-Pix Received an email from [redacted] requesting a refund of dollars for the program booklet copies that were ready by the set deadline Friday June**, and were never picked up from our store In reply June **, from Frank I [redacted] once again notifying [redacted] (quote from text) "HI [redacted] , your job was ready to pick up by Friday as I emailed you last weekThere will be no refund and job was ready as advised." -Thanks Frank I [redacted] After receiving this email she was also sent an email from Squar-pix Billing stating reason why her refund request was denied(Quoted text Below From [redacted] ) "Good Afternoon, This Email is regarding your order for 8.5xpage prints for [redacted] , SquarPix is a Company who values our Clients and try our best to meet their needs You were notified Friday June **,that your order was Awaiting pick up in store via EmailOur business hours are Monday-Friday 10:am to 7:pm, our store was not open Saturday June **, 2016, Your order was completed by the deadline you had made with usDue to your order being Completed by this deadline we are not able to refund you the in the amount of $that you have requested, We apologize for any inconvenience this may have caused you, you are still able to pick up your order at our store between the hours or 10:am to 7:pm Monday through Friday." There was no Further action was made by [redacted] after this email was sent
On behalf of Squar-pix Incin regarding [redacted] s order for copies of a 12pgs including cover 8.5xprinted full color with saddle stitchUs at Squar-pix take all Clients and orders serious and do our best to work with our clients to meet their needs and reach their deadlines in a timely manner, during the production process we always keep our clients up to date on the status of their order from start to finishOn the day of June *, [redacted] who stated she needed copies of a 12-page program booklet including a Cover fully colored and saddle stitched contacted usDuring this order with Squar-pix [redacted] was Notified verbally by Frank I [redacted] (Sales-Director at Squar-pix) that our store is not open weekends, but we promised her order to be done the Friday before her event that was on June **,The total cost of her order was which was paid online using a [redacted] debit card, We acknowledged she needed the first half of her order on a weekend Squar-pix found a way to deliver her order on a Saturday June *, the first half of her order which consisted of program booklets which we had made a one time exception for [redacted] , and the other half of the order which consisted of another program booklets went into productionAs read in Her Complaint Frank I [redacted] stated in a consistent email conversation,(quoted from text) " Hi I should have it ready for your by Friday and you can pick it up from [redacted] thanks." -Frank I [redacted] This conversation took place during store hours Tuesday June **, 2016, After this conversation [redacted] was unresponsive and did not place any further attempt to contact us regarding her order that was ready Friday June **,it was not until Saturday Morning June **, that [redacted] Responded to Frank I [redacted] in an email stating she was coming to pick up the rest of her order (quoted from text) " [redacted] " In which she shortly after received a call from frank notifying her again that the store is closed weekends but her order was ready the previous day for pick up at our [redacted] location and there was no way he could open the store that day considering the fact that he lives in Staten IslandMonday June **,Squar-Pix Received an email from [redacted] requesting a refund of dollars for the program booklet copies that were ready by the set deadline Friday June**, and were never picked up from our store In reply June **, from Frank I [redacted] once again notifying [redacted] (quote from text) "HI [redacted] , your job was ready to pick up by Friday as I emailed you last weekThere will be no refund and job was ready as advised." -Thanks Frank I [redacted] After receiving this email she was also sent an email from Squar-pix Billing stating reason why her refund request was denied(Quoted text Below From [redacted] ) "Good Afternoon, This Email is regarding your order for 8.5xpage prints for [redacted] , SquarPix is a Company who values our Clients and try our best to meet their needs You were notified Friday June **,that your order was Awaiting pick up in store via EmailOur business hours are Monday-Friday 10:am to 7:pm, our store was not open Saturday June **, 2016, Your order was completed by the deadline you had made with usDue to your order being Completed by this deadline we are not able to refund you the in the amount of $that you have requested, We apologize for any inconvenience this may have caused you, you are still able to pick up your order at our store between the hours or 10:am to 7:pm Monday through Friday." There was no Further action was made by [redacted] after this email was sent