Square One Insurance Services

In my years in Canada, this is the first and only insurance company that made the claim process simple, transparent and courteousI wish this company greater success as more and more people need to know about Square One and sign up with themThey reduce insurance costs, process claims diligently and have made the overall service a pleasurable experienceI am customer in Calgary and have already been actively recommending them to other home ownersThe adjustors were also very professional and courteous

I'm really disappointed with Square OneI was denied home insurance on a bungalow due to the condition of the home's exterior and roof...which is frustrating, because I informed the company that we fully intended to make the necessary repairs to the home as soon as we gained possession Not only that, but we had the home inspected before purchasing and were told that it was in quite good condition for it's ageWe knew purchasing it that the roof would need to be replaced, so we've already made arrangements for this to happenThe exterior of the home has peeling paint (no surprise, it's old) and some minor cracks that need to be filled, but Square One thinks the property is too risky to insureI understand that insurance is all about weighing risk so that insurers make more money than they lose, but this came as quite a surprise to meWe've never made an insurance claim before, we chose the highest deductible offered, and we indicated that we would make every effort to remediate the exterior as soon as possible The thing is, the home is actually in pretty good condition--just a bit rough around the edgesThe previous owners did a top notch reno in the basement but hadn't gotten around to the exterior, so that's something we plan to remediate as soon as we move inI was told that the underwriters don't believe we can improve the home's exterior within days, and thus the property is too risky for them We were told that once we made the necessary repairs to the exterior we could contact the company again and try to see if they would insure usSighI'm incredibly disappointed in Square OneThey seem to offer a great product, and I chose them because I liked that they broke down personal property coverage so we wouldn't be paying to insure things we don't havebut it seems that if you don't have a home already in pristine condition they won't touch you

I had insurance with them for a year with no problem After the year they sent me a new policy, even though I had not requested it I called Square One because it seemed strange to send me a complete policy and not just a notice of renewal, they told me to ignore the renewal if I didn't want to continue with the policy Of course weeks later Square One illegally withdrew the funds from my bank account without notifying me I found out when I bounced a cheque They agreed they made a mistake, but have not issued me a refund I called my bank and after mins they said I would have to go to the branch to fill out some forms, which are not available online, then it could take weeks to investigate and get a refund [redacted]