Revdex.com:
We did have a lot of snow fall this winter certainly not feet in my yard and we were fortunate enough to not have any ice dams occur but *** would not know that because he did not come out to look at the problem until 3/when all the snow was meltedWhen subcontractor *** came out he concluded there weren't enough nails in that piece and also reinforced another piece that he felt was weak while he was hereThe piece near the electrical is debatable but it is fixed.Thank you
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
Hi,
I did show up before the complaint was filed and looked at the curbing and found no problem except that his a/c installers drilled holes in itI waited for a half hour and he did not show upI went back again on October 6th at 2;30pm and went up on the roof before I responded to this complaint and I have the pictures from itThere is no problem with the curbingMaybe whoever drilled holes in the curbing to run the plumbing lines created a leak (SEE ATTACHED PHOTO taken on OCTOBER 6TH) since it looks like someone came back and put tar all over plumbing lines like they tried to stop a leakHis friends who are his plumber and HVAC guy I would would like to talk toThis is nothing more then an extortion gameI believe the gasket between the curbing and a/c was never installed or when the crane lifted the unit over feet damaged the curbing placeing the unit on it or the holes drilled in it leakedGo point the finger some were else
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments
below.
I do not accept the response solely because I am absolutely a customer of VSR constructionOn 3/25/I submitted my complaint to the Revdex.com on that same day several hours later I received a call from *** VSR owner stating he would be out that day*** came out to look at the problems and then stated his subcontractor *** would be out later that day*** came out along with one other worker and fixed the piece of siding that fell off of my house along with the other side of the house that had a gap in between two piecesIt was fixed to my satisfaction.
Regards,
*** ***
The so called ridge vent was never on a signed contract so here is someone wanting something for nothing. Also there is no signed contract for the metal trim.. The customer said in his original complaint that we did a great roof job so I hope people walk away with a positive impression but I will not me manipulated by a customer because they can make false claims and hurt a score.... I can and will provide great referrals to all my customers who ask for them...
I explained what happen and I am not going to keep going back and forth. We provide the best service and pricing in the industry. I am not replacing the gutter. Thank You,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [redacted], instead of getting into a pissing contest, why don't you be a man, and call me, so you can finish the job you originally agree too?You initially agreed to replace the roof AND PUT THE ALUMINUM ROLL ON THE FRONT PEAK OF MY HOUSE AT AN ADDITIONAL COST.Yes you did the roof portion of your estimate and you did a great job...but if you want to really get into it, I was home when you replaced the roof and I discovered that you did not put a ridge vent on the peak as was originally there....Your response to me was, 'is the ridge vent on your estimate'...which you knew it wasn't, even though again you agreed to replace it, as part of the job on your initial 'oral' estimate....so the ridge vent cost me another 150 dollars that I agreed to without any fuss.... But this whole complaint was because you did not return my multiple calls after you replaced my roof, because YOU DID NOT COMPLETE THE 'WHOLE' JOB as you agreed too 'orally' to PUT ON NEW ALUMINUM ROLL ON THE PEAK OF MY HOUSE AT AN ADDITIONAL COST!!!!!! This is my complaint.... You want to hide behind the fact the aluminum roll was not on your roof estimate so be it.....but you knew that was part of the 'JOB'. But then on top of that, when I looked over the job at the end of the day, and discovered the missing '3 dollar piece of siding' as you put it (real professional there [redacted]), you agreed to fix that too when 'your aluminum siding guys come by in a couple of weeks to put on the aluminum roll'....THIS WAS A LIE!!!! You want to hide behind the fact the siding is 20 years old...when in fact it was installed in the year 2000, which makes it 16 years old....but once again you take the wimpy easy way out of making an excuse as to why you can't replace a '3 dollar piece of siding'....and guess what??? I probably would have accepted something that was close in color.... INSTEAD OF NOTHING AT ALL!!!! Let me let you in on another secret....You weren't the only roofing company willing to do the job without a deposit.Every roofing company that I had come out to my house, to give me estimate, knew the Aluminum Roll was an important part of the job. AS DID YOU!!! But I was foolish enough to choose you over the other roofing companies because you were a local boy and our kids went to Saugus High, so I thought I would give the job to my fellow [redacted]. Other roofers came in at the same price but I MISTAKENLY CHOSE YOU over them. Because you can't be a man and 'COMPLETE' the job we agreed upon 'orally' (that was the mistake I learned - that you can't trust what you say) I would never, ever, recommend you to any of my friends or family...because you are a LIAR and I hate liars!!! You would think by now you would know 'a man is only as good as his word'. Now be a man, pick up the phone, and call me.... to 'FINISH THE JOB', and maybe you can get your 'score' back up again, instead of complaining that someone made a complaint about your lack of morals. You have my phone number. You know where I live. The ball is in your court to 'make it right'. I'm thinking you won't. Prove me wrong.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.
He did not come back to look the problem. He scheduled to come back twice with me and never showed up citing he was on another project (which I allocated time and waited for him on both occasions). There were multiple people on the roof but his work was regarded as unsatisfactory by the plumber and HVAC installer.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Then why did you not advise us at the time you did the roof that the pipe needed to be replaced?You are the "EXPERT". You clearly wouldn't guarantee the water tight integrity of the roof if the pipe was bad. Oh yeah, you have never been on my roof. Enough said.
Regards,
[redacted]
In response to Mr [redacted] complaint he called me on Nov 11th at 10am and stated that his roof was leaking. I had a crew dispatched to his home within 1 hour. Upon review of what was leaking we found that the new vent pipe boot was leaking between the old cast iron pipe and the gasket. We took...
several photos and determined his old cast iron pipe is rotten and scaling and needs a plumber to replace the old cast pipe with a new PVC plastic pipe. We put some silicone on it during the storm to keep it from getting any worse but it is not going to last. He needs a plumber. I don't understand what is so hard to comprehend when he saw the photo of the rotted pipe. Call a plumber.
Over 9 feet of snow in 6 weeks.. One piece of siding came off do to an ice dam. There yard was not even accessible .Also they had a new electrical service put in there house and there electrician pulled the siding apart. Well , I guess that says it all.Thank You
HI, Yes my company did a roof replacement in Sept 2015. We did the job with no deposit and payment upon completion. Yes my installer dented the gutter as sometimes accidents happen and we do our best to resolve every problem. It was repaired before we were paid in full upon completion. A dented...
gutter complaint a uear later???? Why wait so long or pay us if you were not happy, Then a complaint 1 year later in Sept 2016 and 1 more another year later in Sept 2017.... THIS COMPLAINT DOES NOT EVEN MAKE SENSE..
Mr [redacted] has been a customer of mine for the past several years. He has been one of my best customers and the nicest guy to do buisness with. I am sure he has just received some bad input on what the actual problem is. We have done several big projects for him. He called and asked if I can install...
a A/C curbing unit for him and I did with no problem. This building is a 6 unit commercial rental building and I did go back after his first call on the complaint of the leak. There is absolutely NO PROBLEM with the install of the curbing unit. If his HVAC installer thought there was a problem he should not have installed the unit on it. This unit was placed on the roof with a crane because the unit is 45 ft hi. It is my opinion that the HVAC installer did not properly install the gasket between the curbing and the A/C unit or he could have dented the curbing when the crane was placeing the unit on it. I did go back on the roof on OCT 6 at 230 pm to reinspect the unit before I responded to the complaint. I will be more than happy to go back 6 more times if I have to and meet with the A/C unit installer so we can fiqure this out. There has been more than a dozen people working on the renovation project so we have to know the facts before we point the finger.
Thank You,
[redacted]
We installed a new vent pipe boot at the install of the roof(Please see picture)over 6 months ago. The boot we used is an Oatley vent pipe boot that does not get silicone around it as thats the reason of installing a new boot. It is not my fault he does not like the answer as to why he has a leak around the pipe. The picture is very clear. . The leak is caused by the breaking down of the pipe in the gasket of the boot(SEE PHOTO 2). We temporarily put silicone around it until the pipe is changed to a pvc pipe. I also included the pipe boot manufacturer boot specs in Photo 4. He is 100% wrong and I am fowarding this to our companies attorney for review. We will proceed with all legal avenues available to us.To my potential future customers reading this we have 6 out of 7 Great reviews. I have owned the company for over 14 years and our main focus is to give all our customers the best possible service at the best price possible. I personally stand behind all our work if it is our fault. We service over 100 customers a year and sometimes you meet a customer that is unreasonable and no matter what they dont want to hear the truth. Thank You,[redacted]Owner[redacted]
Hi, First I want to say [redacted] is a previous valued customer. His home was 100% completed and we met him on the job site 3 days after completion for payment so we never left his home unfinished. Any project we start we finish before going onto the next and leave a large amount due upon completion...
so the customer feels comfortable. He had requested that 2 3inch pieces of j-channel totaling $2.00 be adjusted around a porch railing and it has been completed. Thank You,[redacted]
Revdex.com:
We did have a lot of snow fall this winter certainly not feet in my yard and we were fortunate enough to not have any ice dams occur but *** would not know that because he did not come out to look at the problem until 3/when all the snow was meltedWhen subcontractor *** came out he concluded there weren't enough nails in that piece and also reinforced another piece that he felt was weak while he was hereThe piece near the electrical is debatable but it is fixed.Thank you
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
Hi,
I did show up before the complaint was filed and looked at the curbing and found no problem except that his a/c installers drilled holes in itI waited for a half hour and he did not show upI went back again on October 6th at 2;30pm and went up on the roof before I responded to this complaint and I have the pictures from itThere is no problem with the curbingMaybe whoever drilled holes in the curbing to run the plumbing lines created a leak (SEE ATTACHED PHOTO taken on OCTOBER 6TH) since it looks like someone came back and put tar all over plumbing lines like they tried to stop a leakHis friends who are his plumber and HVAC guy I would would like to talk toThis is nothing more then an extortion gameI believe the gasket between the curbing and a/c was never installed or when the crane lifted the unit over feet damaged the curbing placeing the unit on it or the holes drilled in it leakedGo point the finger some were else
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments
below.
I do not accept the response solely because I am absolutely a customer of VSR constructionOn 3/25/I submitted my complaint to the Revdex.com on that same day several hours later I received a call from *** VSR owner stating he would be out that day*** came out to look at the problems and then stated his subcontractor *** would be out later that day*** came out along with one other worker and fixed the piece of siding that fell off of my house along with the other side of the house that had a gap in between two piecesIt was fixed to my satisfaction.
Regards,
*** ***
This is not a customer of mine. Thank You
The so called ridge vent was never on a signed contract so here is someone wanting something for nothing. Also there is no signed contract for the metal trim.. The customer said in his original complaint that we did a great roof job so I hope people walk away with a positive impression but I will not me manipulated by a customer because they can make false claims and hurt a score.... I can and will provide great referrals to all my customers who ask for them...
I explained what happen and I am not going to keep going back and forth. We provide the best service and pricing in the industry. I am not replacing the gutter. Thank You,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. [redacted], instead of getting into a pissing contest, why don't you be a man, and call me, so you can finish the job you originally agree too?You initially agreed to replace the roof AND PUT THE ALUMINUM ROLL ON THE FRONT PEAK OF MY HOUSE AT AN ADDITIONAL COST.Yes you did the roof portion of your estimate and you did a great job...but if you want to really get into it, I was home when you replaced the roof and I discovered that you did not put a ridge vent on the peak as was originally there....Your response to me was, 'is the ridge vent on your estimate'...which you knew it wasn't, even though again you agreed to replace it, as part of the job on your initial 'oral' estimate....so the ridge vent cost me another 150 dollars that I agreed to without any fuss.... But this whole complaint was because you did not return my multiple calls after you replaced my roof, because YOU DID NOT COMPLETE THE 'WHOLE' JOB as you agreed too 'orally' to PUT ON NEW ALUMINUM ROLL ON THE PEAK OF MY HOUSE AT AN ADDITIONAL COST!!!!!! This is my complaint.... You want to hide behind the fact the aluminum roll was not on your roof estimate so be it.....but you knew that was part of the 'JOB'. But then on top of that, when I looked over the job at the end of the day, and discovered the missing '3 dollar piece of siding' as you put it (real professional there [redacted]), you agreed to fix that too when 'your aluminum siding guys come by in a couple of weeks to put on the aluminum roll'....THIS WAS A LIE!!!! You want to hide behind the fact the siding is 20 years old...when in fact it was installed in the year 2000, which makes it 16 years old....but once again you take the wimpy easy way out of making an excuse as to why you can't replace a '3 dollar piece of siding'....and guess what??? I probably would have accepted something that was close in color.... INSTEAD OF NOTHING AT ALL!!!! Let me let you in on another secret....You weren't the only roofing company willing to do the job without a deposit.Every roofing company that I had come out to my house, to give me estimate, knew the Aluminum Roll was an important part of the job. AS DID YOU!!! But I was foolish enough to choose you over the other roofing companies because you were a local boy and our kids went to Saugus High, so I thought I would give the job to my fellow [redacted]. Other roofers came in at the same price but I MISTAKENLY CHOSE YOU over them. Because you can't be a man and 'COMPLETE' the job we agreed upon 'orally' (that was the mistake I learned - that you can't trust what you say) I would never, ever, recommend you to any of my friends or family...because you are a LIAR and I hate liars!!! You would think by now you would know 'a man is only as good as his word'. Now be a man, pick up the phone, and call me.... to 'FINISH THE JOB', and maybe you can get your 'score' back up again, instead of complaining that someone made a complaint about your lack of morals. You have my phone number. You know where I live. The ball is in your court to 'make it right'. I'm thinking you won't. Prove me wrong.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below.
He did not come back to look the problem. He scheduled to come back twice with me and never showed up citing he was on another project (which I allocated time and waited for him on both occasions). There were multiple people on the roof but his work was regarded as unsatisfactory by the plumber and HVAC installer.
Regards,
[redacted]
%3
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Then why did you not advise us at the time you did the roof that the pipe needed to be replaced?You are the "EXPERT". You clearly wouldn't guarantee the water tight integrity of the roof if the pipe was bad. Oh yeah, you have never been on my roof. Enough said.
Regards,
[redacted]
In response to Mr [redacted] complaint he called me on Nov 11th at 10am and stated that his roof was leaking. I had a crew dispatched to his home within 1 hour. Upon review of what was leaking we found that the new vent pipe boot was leaking between the old cast iron pipe and the gasket. We took...
several photos and determined his old cast iron pipe is rotten and scaling and needs a plumber to replace the old cast pipe with a new PVC plastic pipe. We put some silicone on it during the storm to keep it from getting any worse but it is not going to last. He needs a plumber. I don't understand what is so hard to comprehend when he saw the photo of the rotted pipe. Call a plumber.
Over 9 feet of snow in 6 weeks.. One piece of siding came off do to an ice dam. There yard was not even accessible .Also they had a new electrical service put in there house and there electrician pulled the siding apart. Well , I guess that says it all.Thank You
HI, Yes my company did a roof replacement in Sept 2015. We did the job with no deposit and payment upon completion. Yes my installer dented the gutter as sometimes accidents happen and we do our best to resolve every problem. It was repaired before we were paid in full upon completion. A dented...
gutter complaint a uear later???? Why wait so long or pay us if you were not happy, Then a complaint 1 year later in Sept 2016 and 1 more another year later in Sept 2017.... THIS COMPLAINT DOES NOT EVEN MAKE SENSE..
Mr [redacted] has been a customer of mine for the past several years. He has been one of my best customers and the nicest guy to do buisness with. I am sure he has just received some bad input on what the actual problem is. We have done several big projects for him. He called and asked if I can install...
a A/C curbing unit for him and I did with no problem. This building is a 6 unit commercial rental building and I did go back after his first call on the complaint of the leak. There is absolutely NO PROBLEM with the install of the curbing unit. If his HVAC installer thought there was a problem he should not have installed the unit on it. This unit was placed on the roof with a crane because the unit is 45 ft hi. It is my opinion that the HVAC installer did not properly install the gasket between the curbing and the A/C unit or he could have dented the curbing when the crane was placeing the unit on it. I did go back on the roof on OCT 6 at 230 pm to reinspect the unit before I responded to the complaint. I will be more than happy to go back 6 more times if I have to and meet with the A/C unit installer so we can fiqure this out. There has been more than a dozen people working on the renovation project so we have to know the facts before we point the finger.
Thank You,
[redacted]
We installed a new vent pipe boot at the install of the roof(Please see picture)over 6 months ago. The boot we used is an Oatley vent pipe boot that does not get silicone around it as thats the reason of installing a new boot. It is not my fault he does not like the answer as to why he has a leak around the pipe. The picture is very clear. . The leak is caused by the breaking down of the pipe in the gasket of the boot(SEE PHOTO 2). We temporarily put silicone around it until the pipe is changed to a pvc pipe. I also included the pipe boot manufacturer boot specs in Photo 4. He is 100% wrong and I am fowarding this to our companies attorney for review. We will proceed with all legal avenues available to us.To my potential future customers reading this we have 6 out of 7 Great reviews. I have owned the company for over 14 years and our main focus is to give all our customers the best possible service at the best price possible. I personally stand behind all our work if it is our fault. We service over 100 customers a year and sometimes you meet a customer that is unreasonable and no matter what they dont want to hear the truth. Thank You,[redacted]Owner[redacted]
Hi, First I want to say [redacted] is a previous valued customer. His home was 100% completed and we met him on the job site 3 days after completion for payment so we never left his home unfinished. Any project we start we finish before going onto the next and leave a large amount due upon completion...
so the customer feels comfortable. He had requested that 2 3inch pieces of j-channel totaling $2.00 be adjusted around a porch railing and it has been completed. Thank You,[redacted]