Initial Business Response / [redacted] (1000, 5, 2015/02/18) */ We are sorry the consumer had an issue with their device We have received the consumer's invoice and as soon as we verify the repair company and invoice we will reimburse the consumer for the repair
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ We are sorry the consumer had issues with their device As is stated in our Terms and Conditions, "What Isn't Covered" "Accidental Damage: Unless you purchase ADH coverage, we don't cover items that are damaged accidentallyThis includes water immersion, drops, and spills." The warranty was sold to the consumer by a retailer and we have no control over what features are included in the warrantyIn this case the accidental damage was not included in the warranty Because of the seller did not give the consumer a clear explanation of what is covered we offered the consumer options: 1) Full refund of the warranty price - This would complete the warranty, no further claims can be make or 2) A one-time repair of the laptop - The warranty would continue but not cover any accidents in the future as the warranty does not have that coverage We have contacted the consumer and are waiting their response Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 17, 2015/10/22) */ The consumer's tax reimbursement check was processed & delivered today Final Consumer Response / [redacted] (2000, 19, 2015/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ We are sorry the consumer had issues with their device As per our Terms and Conditions, "Depending on the item and failure circumstances, We [redacted] either: ARepair Your Product, or; BProvide a cash settlement or a Gift Card reflecting the replacement cost of a new item of equal features and functionality up to the Coverage Amount, or; CProvide a new or refurbished product of equal features and functionality." Due to the liquid damage that the unit had we provided the consumer with a replacementThey then decided that they wanted a reimbursement insteadThe reimbursement was processedThey should get the reimbursement by April The replacement unit was shipped before the claim resolution was changed and deliveredWe are waiting for the consumer to return the unit back to us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never got my return label they told me I [redacted] get it by mail Final Business Response / [redacted] (4000, 9, 2015/04/23) */ We have requested that the return label be sent by mail The reimbursement check [redacted] not be delayed due to the tablet not being returnedThe check should still be delivered to the consumer by April Final Consumer Response / [redacted] (2000, 11, 2015/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/10/01) */ We are sorry the customer's phone was not able to be repairedOur depot audited the phone and there is an indication that the phone has been tampered withAs per the terms and Conditions this makes the warranty invalidThe warranty was cancelled, the customer reimbursed the price of the warranty and the phone returned to the customer
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ We apologize that the consumer experienced issues with their device At this time we are unable to find the consumer's account using the information they provided.The consumer has been contacted via email and phone to resolve this issue but we have yet to hear a response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) My account is under [redacted] , my husbandI have not received any phone callsI did get the e-mail, but them apologizing with no indications of rectifying the situation is NOT acceptable Final Business Response / [redacted] (4000, 9, 2015/11/19) */ We are unable to find an account associated with the consumer's name or her husbands The consumer has been contacted via email and phone but we have not received a response yet
We are sorry the consumer had issues with receiving their refund There was a delay in the processing of the check which we cannot explainThe check should have been received within a week of the processing We spoke to the consumer and found that they did finally receive their payment
I purchased an extended Square Trade Warranty on an office chair I purchased from staplesAfter having issues with the chair, I contacted Square Trade and they said that I had to return it to [redacted] as it still had a manufacture's warrantySo I returned the chair the staples and they said I had to contact Square TradeI called them once again and they continued to say I needed to return the chair to [redacted] I called the number listed on their Revdex.com profile, it is Square Trade's standard number that you would use to file a claimSquare Trade isn't an honest company and neither is [redacted] , they sell you the Square Trade warranty by saying how hassle free it isI wouldn't recommend purchasing an extended warranty thru Square Trade to anyone!
Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ We are so sorry about the experience our consumer has received thus far I had attempted to correspond with our consumer regarding this case but I have not received a reply to my email requestI have offered a resolution within this email message and am still awaiting a response to proceed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received one voice message unfortunately the message wasn't clear at all do too bad phone reception on there end I could barely make out what was said in the message Final Business Response / [redacted] (4000, 9, 2014/11/13) */ We are sorry the consumer had a bad experience with SquareTradeOur terms and conditions state that over the life of the warranty we cannot repair a device for more than what the purchase price of the deviceThe latest repair was handled as part of the first repair so there were no additional repair costsAs the consumer did not realize that is how the warranty works and as a courtesy we have refunded them the price of the warranty
We are sorry the consumer had issues with their device.The consumer purchased their device for $ [redacted] , not including taxesA confirmation email was sent out, stating that he will be receiving a reimbursement for the product pricePer our terms and conditions, "The item is covered up to its full replacement cost, excluding tax and shipping"After reviewing the consumer's account, a reimbursement has been processed for the item amount, excluding taxes
Initial Business Response / [redacted] (1000, 6, 2014/05/28) */ Hi ***, I am [redacted] ***, the Resolution Manager at SquareTrade I am sorry for the confusion in this caseSquareTrade's warranty only covers fully functional, complete devicesYou purchased a warranty for the control unit to a stove rangeThis was why our claims agent had denied this claim But upon review and discussing this with our project management team, we've determined that the fault was not yourseBay had categorized this item as a range, which made your device eligible for the warrantyWe have approved your claim for a full payout We'll work with eBay to correct the categorization issues going forward to prevent future issues like this from occurring Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The resolution was friendly and fully acceptable we appreciate the care with which the Management team acted to resolve the problem
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ We apologize that the consumer had issues with their device The consumer's plan expired on 8/24/& prior to the expiration date no additional issues were reportedAs a one time exception we are allowing the consumer to file a claim to have the device locally repaired and we will reimburse for the repair The consumer has been contacted and informed of the resolution for his case Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Before moving on with the response, the record needs to be corrected with regards to the erroneous reply aboveWhile the plan may have expired on 8-24, the replacement phone comes with it's own day warranty, which would have gone beyond 8- I have been contacted by a representative about this 'exception'However, I have tried going to a few local shops and that is where we are encountering difficultiesThe issue with the power button sticking MIGHT be fixed by replacing parts, but the phone crashing when playing sound is a problem with the main unit - the phone itselfIt would have to be replaced, which is not a service done by a local shopThe two shops I asked for an estimate both said thisThe Squaretrade representative asked for me to provide documentation to this effectHowever, I am having difficulty convincing a local business to take time out of their day to provide an analysis and formal letter to a third-party for freeThey looked at it and gave me their assessmentI am currently trying to get time off of work (again, at a loss of my workhours) to try a different shop about min from where I live and will update their representative So this is where we are stuckI have entertained the representative's request to go to different repair shops, but the problems with this unit can only be partially repairedHowever, I did not purchase insurance to receive a partially functional replacementWhere do we go from here? Final Business Response / [redacted] (4000, 15, 2015/11/11) */ The consumer has been contacted and we are currently awaiting documentation to move forward Final Consumer Response / [redacted] (4200, 17, 2015/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business was unable to make contact with local repair shopAttempting to reach a different shop, but many are reluctant to give me a work order or written documentation unless I am having the repairs done that day
Square inc has been terrible in their communication with my businessI wanted to know why they needed verification for credit card transactions and I was not getting any thorough detailsThen I gave them everything for their verication and they deactivated my account in the process of big money depositsThe deposits were roughly about $7,dollars, which were in fact suppose to pay for my companies expensesThese deposits were coming from Auto Driveway, an accredited company who works with the likes of Buick, Ford and ChevyThen I tried to contact Square Inc but they don't allow you to call without a customer codeFine, I tried obtaining a code but their website and email response team did not help me find oneThere were no instructions on obtaining a customer code, except for "visit square inc" I FINALLY got in contact with a customer representative, Brian/Bryan, he was a total nuisanceWhen I tried to clarifying things, he hung up in the middle of it, on purposeHe did not want to provide me with a supervisor and did not want to tell me when they were not availableI as a customer wanted to know the information on a supervisor and I was refused that requestI have been with this company for years and this is how they treat a loyal customer? I've never had such a terrible customer experience like this
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We are sorry the consumer had an issue with receiving their reimbursement The claim was not processed properly when it was first filedWe were able to process the claim correctly and have the payment sent out to a Paypal account on July 31, however the payment was denied by PaypalWe are in the process of getting a check sent to the consumer As per our Terms and Conditions we do not reimburse consumers for personal time taken to resolve issuesWhat we will do in this case is make an exceptions and offer a one-time reimbursement for the price paid for the warranty SquareTrade's intent is not to delay payments to our consumersIn this case the system had an error and did not process the payment We have emailed the consumer to let them know what we intend to do Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ Hi [redacted] I am [redacted] ***, the Resolution Manager at SquareTrade I am sorry for the confusion, but unfortunately, we really can not cover your vacuum in this caseThe warranty you have for this device covers it for mechanical or electrical defects, as you've read on the contractIt does not cover physical damage, though As noted by our claims agent, your device wasn't defective but had been damagedAa you've noted, we will cover defects that occur under usage, but if an item was damaged, that's not covered Regards, ***
Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ We are sorry the consumer did not understand that deductibles are charged on all claim As per our Terms and Conditions the deducible is charged for all claims regardless of the type of issue the phone is having We will be refunding the customer the full price paid for the warranty as what they purchased is not the type of warranty they thought was purchased
Initial Business Response / [redacted] (1000, 5, 2015/02/18) */ We are sorry the consumer had problems with the printer As per our Terms and Conditions we provide a prepaid shipping label to our authorized service facility for repair, replacement or settlementIn this case in order to provide the settlement we provided an approval email with a link for the prepaid shipping labelWithout the return of the item we cannot provide a settlementThe approval email also states that in order to release the payment the item must be shipped back to us As we cannot cover taxes we cannot refund the consumer the taxed paid If the consumer could not print the label we could have sent them the label via mail Even though the consumer has cancelled the warranty and we are providing a full refund of the warranty price we want to show the consumer that we are willing to work with themWe will make a one-time exception, approve a payment for the price of the unit and have the consumer paid out by checkThey should receive the check in - business days
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ We apologize for the issue the consumer experienced with their deviceThe specialist handling the consumer's case unfortunately did not properly process the claim The issue has been rectified and the consumer's check was processed 1/22/ The consumer has been contacted and is aware of the resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) seeing is believing...squaretrade has assured us that"the check is in the mail" after we have called the company on FOUR separate occasions! we think that most people "give up" due to the hassle and stress of dealing with squaretradeafter reading about more than other people's similar complaints, it appears to be a strategy that squaretrade routinely usesONLY AFTER we lodged our complaint with the Revdex.com did we hear back from squaretrade (see above)due to the previously stated history, we do not trust this company's "words"when and IF we receive a check, we will recontact the Revdex.com in order to update our complaint as resolvedthank you kindly Final Business Response / [redacted] (4000, 9, 2016/02/10) */ We contacted the consumer & confirmed the check has been receivedThis complaint has been resolved
We are sorry for any delays experienced during the claim process.SquareTrade requires our specialist to attempt troubleshooting first before any action can be takenSince the troubleshooting has not remedied the issue we have processed a claim for the consumer to repair the unit and a shipping label has been sent to the consumers email along with instructions on how to prepare their device
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ We apologize for the issues the consumer experienced with their deviceThe consumer's device is currently in transit to be repairedA resolution specialist has reached out to the consumer via email and by phoneWe are currently awaiting a response from the consumer
Initial Business Response / [redacted] (1000, 5, 2015/02/18) */ We are sorry the consumer had an issue with their device We have received the consumer's invoice and as soon as we verify the repair company and invoice we will reimburse the consumer for the repair
Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ We are sorry the consumer had issues with their device As is stated in our Terms and Conditions, "What Isn't Covered" "Accidental Damage: Unless you purchase ADH coverage, we don't cover items that are damaged accidentallyThis includes water immersion, drops, and spills." The warranty was sold to the consumer by a retailer and we have no control over what features are included in the warrantyIn this case the accidental damage was not included in the warranty Because of the seller did not give the consumer a clear explanation of what is covered we offered the consumer options: 1) Full refund of the warranty price - This would complete the warranty, no further claims can be make or 2) A one-time repair of the laptop - The warranty would continue but not cover any accidents in the future as the warranty does not have that coverage We have contacted the consumer and are waiting their response Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 17, 2015/10/22) */ The consumer's tax reimbursement check was processed & delivered today Final Consumer Response / [redacted] (2000, 19, 2015/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ We are sorry the consumer had issues with their device As per our Terms and Conditions, "Depending on the item and failure circumstances, We [redacted] either: ARepair Your Product, or; BProvide a cash settlement or a Gift Card reflecting the replacement cost of a new item of equal features and functionality up to the Coverage Amount, or; CProvide a new or refurbished product of equal features and functionality." Due to the liquid damage that the unit had we provided the consumer with a replacementThey then decided that they wanted a reimbursement insteadThe reimbursement was processedThey should get the reimbursement by April The replacement unit was shipped before the claim resolution was changed and deliveredWe are waiting for the consumer to return the unit back to us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never got my return label they told me I [redacted] get it by mail Final Business Response / [redacted] (4000, 9, 2015/04/23) */ We have requested that the return label be sent by mail The reimbursement check [redacted] not be delayed due to the tablet not being returnedThe check should still be delivered to the consumer by April Final Consumer Response / [redacted] (2000, 11, 2015/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/10/01) */ We are sorry the customer's phone was not able to be repairedOur depot audited the phone and there is an indication that the phone has been tampered withAs per the terms and Conditions this makes the warranty invalidThe warranty was cancelled, the customer reimbursed the price of the warranty and the phone returned to the customer
Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ We apologize that the consumer experienced issues with their device At this time we are unable to find the consumer's account using the information they provided.The consumer has been contacted via email and phone to resolve this issue but we have yet to hear a response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) My account is under [redacted] , my husbandI have not received any phone callsI did get the e-mail, but them apologizing with no indications of rectifying the situation is NOT acceptable Final Business Response / [redacted] (4000, 9, 2015/11/19) */ We are unable to find an account associated with the consumer's name or her husbands The consumer has been contacted via email and phone but we have not received a response yet
We are sorry the consumer had issues with receiving their refund There was a delay in the processing of the check which we cannot explainThe check should have been received within a week of the processing We spoke to the consumer and found that they did finally receive their payment
I purchased an extended Square Trade Warranty on an office chair I purchased from staplesAfter having issues with the chair, I contacted Square Trade and they said that I had to return it to [redacted] as it still had a manufacture's warrantySo I returned the chair the staples and they said I had to contact Square TradeI called them once again and they continued to say I needed to return the chair to [redacted] I called the number listed on their Revdex.com profile, it is Square Trade's standard number that you would use to file a claimSquare Trade isn't an honest company and neither is [redacted] , they sell you the Square Trade warranty by saying how hassle free it isI wouldn't recommend purchasing an extended warranty thru Square Trade to anyone!
Initial Business Response / [redacted] (1000, 5, 2014/11/06) */ We are so sorry about the experience our consumer has received thus far I had attempted to correspond with our consumer regarding this case but I have not received a reply to my email requestI have offered a resolution within this email message and am still awaiting a response to proceed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received one voice message unfortunately the message wasn't clear at all do too bad phone reception on there end I could barely make out what was said in the message Final Business Response / [redacted] (4000, 9, 2014/11/13) */ We are sorry the consumer had a bad experience with SquareTradeOur terms and conditions state that over the life of the warranty we cannot repair a device for more than what the purchase price of the deviceThe latest repair was handled as part of the first repair so there were no additional repair costsAs the consumer did not realize that is how the warranty works and as a courtesy we have refunded them the price of the warranty
We are sorry the consumer had issues with their device.The consumer purchased their device for $ [redacted] , not including taxesA confirmation email was sent out, stating that he will be receiving a reimbursement for the product pricePer our terms and conditions, "The item is covered up to its full replacement cost, excluding tax and shipping"After reviewing the consumer's account, a reimbursement has been processed for the item amount, excluding taxes
Initial Business Response / [redacted] (1000, 6, 2014/05/28) */ Hi ***, I am [redacted] ***, the Resolution Manager at SquareTrade I am sorry for the confusion in this caseSquareTrade's warranty only covers fully functional, complete devicesYou purchased a warranty for the control unit to a stove rangeThis was why our claims agent had denied this claim But upon review and discussing this with our project management team, we've determined that the fault was not yourseBay had categorized this item as a range, which made your device eligible for the warrantyWe have approved your claim for a full payout We'll work with eBay to correct the categorization issues going forward to prevent future issues like this from occurring Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The resolution was friendly and fully acceptable we appreciate the care with which the Management team acted to resolve the problem
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ We apologize that the consumer had issues with their device The consumer's plan expired on 8/24/& prior to the expiration date no additional issues were reportedAs a one time exception we are allowing the consumer to file a claim to have the device locally repaired and we will reimburse for the repair The consumer has been contacted and informed of the resolution for his case Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Before moving on with the response, the record needs to be corrected with regards to the erroneous reply aboveWhile the plan may have expired on 8-24, the replacement phone comes with it's own day warranty, which would have gone beyond 8- I have been contacted by a representative about this 'exception'However, I have tried going to a few local shops and that is where we are encountering difficultiesThe issue with the power button sticking MIGHT be fixed by replacing parts, but the phone crashing when playing sound is a problem with the main unit - the phone itselfIt would have to be replaced, which is not a service done by a local shopThe two shops I asked for an estimate both said thisThe Squaretrade representative asked for me to provide documentation to this effectHowever, I am having difficulty convincing a local business to take time out of their day to provide an analysis and formal letter to a third-party for freeThey looked at it and gave me their assessmentI am currently trying to get time off of work (again, at a loss of my workhours) to try a different shop about min from where I live and will update their representative So this is where we are stuckI have entertained the representative's request to go to different repair shops, but the problems with this unit can only be partially repairedHowever, I did not purchase insurance to receive a partially functional replacementWhere do we go from here? Final Business Response / [redacted] (4000, 15, 2015/11/11) */ The consumer has been contacted and we are currently awaiting documentation to move forward Final Consumer Response / [redacted] (4200, 17, 2015/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business was unable to make contact with local repair shopAttempting to reach a different shop, but many are reluctant to give me a work order or written documentation unless I am having the repairs done that day
Square inc has been terrible in their communication with my businessI wanted to know why they needed verification for credit card transactions and I was not getting any thorough detailsThen I gave them everything for their verication and they deactivated my account in the process of big money depositsThe deposits were roughly about $7,dollars, which were in fact suppose to pay for my companies expensesThese deposits were coming from Auto Driveway, an accredited company who works with the likes of Buick, Ford and ChevyThen I tried to contact Square Inc but they don't allow you to call without a customer codeFine, I tried obtaining a code but their website and email response team did not help me find oneThere were no instructions on obtaining a customer code, except for "visit square inc" I FINALLY got in contact with a customer representative, Brian/Bryan, he was a total nuisanceWhen I tried to clarifying things, he hung up in the middle of it, on purposeHe did not want to provide me with a supervisor and did not want to tell me when they were not availableI as a customer wanted to know the information on a supervisor and I was refused that requestI have been with this company for years and this is how they treat a loyal customer? I've never had such a terrible customer experience like this
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We are sorry the consumer had an issue with receiving their reimbursement The claim was not processed properly when it was first filedWe were able to process the claim correctly and have the payment sent out to a Paypal account on July 31, however the payment was denied by PaypalWe are in the process of getting a check sent to the consumer As per our Terms and Conditions we do not reimburse consumers for personal time taken to resolve issuesWhat we will do in this case is make an exceptions and offer a one-time reimbursement for the price paid for the warranty SquareTrade's intent is not to delay payments to our consumersIn this case the system had an error and did not process the payment We have emailed the consumer to let them know what we intend to do Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/06/19) */ Hi [redacted] I am [redacted] ***, the Resolution Manager at SquareTrade I am sorry for the confusion, but unfortunately, we really can not cover your vacuum in this caseThe warranty you have for this device covers it for mechanical or electrical defects, as you've read on the contractIt does not cover physical damage, though As noted by our claims agent, your device wasn't defective but had been damagedAa you've noted, we will cover defects that occur under usage, but if an item was damaged, that's not covered Regards, ***
Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ We are sorry the consumer did not understand that deductibles are charged on all claim As per our Terms and Conditions the deducible is charged for all claims regardless of the type of issue the phone is having We will be refunding the customer the full price paid for the warranty as what they purchased is not the type of warranty they thought was purchased
Initial Business Response / [redacted] (1000, 5, 2015/02/18) */ We are sorry the consumer had problems with the printer As per our Terms and Conditions we provide a prepaid shipping label to our authorized service facility for repair, replacement or settlementIn this case in order to provide the settlement we provided an approval email with a link for the prepaid shipping labelWithout the return of the item we cannot provide a settlementThe approval email also states that in order to release the payment the item must be shipped back to us As we cannot cover taxes we cannot refund the consumer the taxed paid If the consumer could not print the label we could have sent them the label via mail Even though the consumer has cancelled the warranty and we are providing a full refund of the warranty price we want to show the consumer that we are willing to work with themWe will make a one-time exception, approve a payment for the price of the unit and have the consumer paid out by checkThey should receive the check in - business days
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ We apologize for the issue the consumer experienced with their deviceThe specialist handling the consumer's case unfortunately did not properly process the claim The issue has been rectified and the consumer's check was processed 1/22/ The consumer has been contacted and is aware of the resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) seeing is believing...squaretrade has assured us that"the check is in the mail" after we have called the company on FOUR separate occasions! we think that most people "give up" due to the hassle and stress of dealing with squaretradeafter reading about more than other people's similar complaints, it appears to be a strategy that squaretrade routinely usesONLY AFTER we lodged our complaint with the Revdex.com did we hear back from squaretrade (see above)due to the previously stated history, we do not trust this company's "words"when and IF we receive a check, we will recontact the Revdex.com in order to update our complaint as resolvedthank you kindly Final Business Response / [redacted] (4000, 9, 2016/02/10) */ We contacted the consumer & confirmed the check has been receivedThis complaint has been resolved
We are sorry for any delays experienced during the claim process.SquareTrade requires our specialist to attempt troubleshooting first before any action can be takenSince the troubleshooting has not remedied the issue we have processed a claim for the consumer to repair the unit and a shipping label has been sent to the consumers email along with instructions on how to prepare their device
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ We apologize for the issues the consumer experienced with their deviceThe consumer's device is currently in transit to be repairedA resolution specialist has reached out to the consumer via email and by phoneWe are currently awaiting a response from the consumer
Final Consumer Response / [redacted] (2000, 5, 2014/06/10) */ has been resolved, thank you