Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Thank you for bringing this matter to our attentionCACH, LLC ("CACH") is a passive debt buyer and a wholly owned subsidiary of Square Two Financial CorporationAlthough CACH does not initiate collection calls or generate demand letters, it places accounts for collection with its network of branch offices CACH owns the two accounts at issue in the consumer's complaint [redacted] The first account at issue is a charged off consumer credit cardCACH purchased the account from [redacted] on or about July 20, The information provided at the time of purchase indicates that [redacted] opened the account on February 2, The last payment on the account was made on November 5, and the account was charged off on June 30, CACH received a written dispute and request for verification of debt from the consumer on May 21, On that date, CACH placed a hold on collection activity relating to the account and requested additional account documentation from the original creditor Please note that CACH requested deletion of its tradeline on the account on September 15, [redacted] The second account at issue is a charged off consumer credit cardCACH purchased the account from [redacted] on or about July 21, The information provided at the time of purchase indicates that [redacted] opened the account on December 8, The last payment on the account was made on November 5, and the account was charged off on June 30, On May 21, 2015, CACH received a written dispute and request for verification of debt ("VOD") from the consumerOn that same date, CACH placed a hold on collection activity relating to the account and requested additional documentation from the original creditorVOD was provided to the consumer by CACH's branch office, [redacted] on July 10, Please note that CACH requested deletion of its tradeline on the account on June 21, A copy of FSG's July 10th letter is attached for your review In light of the age of the accounts and the consumer's continued disputes, CACH has made a business decision to close the accounts in the spirit of good customer relationsNo further monies are owed Please let us know if you have any questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for bringing this matter to our attention. CACH, LLC (“CACH”) is a passive debt buyer. Although CACH does not initiate collection calls or generate demand letters, it places accounts for collection with its network of branch offices. The account at issue is a... charged off consumer credit card. CACH purchased the account from FIA [redacted] on or about January 31, 2013. The information provided at the time of purchase indicates that [redacted] opened the account on March 2, 2006. The last payment on the account was made on April 26, 2010 and the account was charged off on September 30, 2010. On or about April 18, 2013, CACH received notification from the three credit bureaus to which it reports that the consumer had disputed CACH’s tradeline on the basis of fraud. CACH notated the disputed status of the account, performed an investigation into the consumer’s dispute, and responded to the bureaus with the results of its investigation within the timeframe prescribed by law. On April 19, 2013, CACH made a business decision to close the account due to fraud and delete its tradeline from the consumer’s credit report. With regard to the consumer’s concerns regarding the original creditor’s tradeline, please note that CACH is not affiliated with the original creditor and therefore cannot take any action with respect to the manner in which they are reporting the account. We encourage the consumer to contact the original creditor directly should she have any concerns about its tradeline. On or about December 14, 2015, CACH received a written dispute from the consumer. On or about January 11, 2016, CACH sent a letter to the consumer informing her of the closed status of the account. A copy of CACH’s letter is attached for your review. Please let us know if you have any questions.
Thank you for bringing this matter to our attentionCACH, LLC ("CACH") is a passive debt buyerAlthough CACH does not initiate collection calls or generate demand letters, it places accounts for collection with its network of branch offices
The account at issue is a charged off consumer
loanCACH purchased the account from *** *** on or about December 16, The information provided at the time of purchase indicates that *** ** *** opened the account on December 27, The last payment on the account was made on June 28, and the account was charged off on December 13, At the time the account was placed on our system the balance was $No interest or fees have accrued on the account since that date
The account was placed for collection with *** Law ("***") on May 1, and an initial notice letter was sent to the consumer on or about May 2,
On July 20, and September 4, 2015, CACH received letters from the consumer offering to settle the debt for $and $129.50, respectivelyBoth offers are significantly lower than CACH's designated settlement threshold for the account and therefore cannot be accepted
Contrary to the consumer's allegations, our account records and phone call recordings indicate that neither CACH nor *** used "tactics to frustrate and intimidate" the consumer into paying a higher amount to settle the accountNor do our records support the consumer's claim that CACH and/or *** used "abusive" collection practices as alleged
The account remains placed for collection with *** and the current balance is $Should the consumer have additional questions or wish to discuss additional payment options, we encourage him to contact *** directly at toll free (***
Please let us know if you have any questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I received no responses from CACH, and as a consequence, I concluded CACH was unwilling to resolve this matter. Furthermore, I received no correspondence from [redacted] Law. It's my expectation that I would had received a response in writing since the two settlement offers were detailed and provided in writing.
I am still motivated to resolve this outstanding debt in a single lump payment, and have submitted a modified 3rd offer in the attached letter. My preference is to receive CACH's or [redacted] Law's response in writing for my confirmation and my records. I do not have the capability of recording a telephone negotiated settlement which places me at a decisive disadvantage.
I detailed the terms and conditions for my two past settlement offers, and with regards to the attached 3rd offer, I provided additional considerations and insights for my new modified offer.
Upon received written acceptance of my new settlement offer, I will remit payment promptly to bring this matter to resolution. (CACH 3rd Settlement Offer.docx)
Initial Business Response /* (1000, 5, 2015/11/02) */
Thank you for bringing this matter to our attention. CACH, LLC ("CACH") is a passive debt buyer and a wholly owned subsidiary of Square Two Financial Corporation. Although CACH does not initiate collection calls or generate demand letters, it...
places accounts for collection with its network of branch offices.
CACH owns the two accounts at issue in the consumer's complaint.
[redacted]
The first account at issue is a charged off consumer credit card. CACH purchased the account from [redacted] on or about July 20, 2010. The information provided at the time of purchase indicates that [redacted] opened the account on February 2, 2008. The last payment on the account was made on November 5, 2009 and the account was charged off on June 30, 2010.
CACH received a written dispute and request for verification of debt from the consumer on May 21, 2015. On that date, CACH placed a hold on collection activity relating to the account and requested additional account documentation from the original creditor.
Please note that CACH requested deletion of its tradeline on the account on September 15, 2013.
[redacted]
The second account at issue is a charged off consumer credit card. CACH purchased the account from [redacted] on or about July 21, 2010. The information provided at the time of purchase indicates that [redacted] opened the account on December 8, 2007. The last payment on the account was made on November 5, 2009 and the account was charged off on June 30, 2010.
On May 21, 2015, CACH received a written dispute and request for verification of debt ("VOD") from the consumer. On that same date, CACH placed a hold on collection activity relating to the account and requested additional documentation from the original creditor. VOD was provided to the consumer by CACH's branch office, [redacted] on July 10, 2015.
Please note that CACH requested deletion of its tradeline on the account on June 21, 2013. A copy of FSG's July 10th letter is attached for your review.
In light of the age of the accounts and the consumer's continued disputes, CACH has made a business decision to close the accounts in the spirit of good customer relations. No further monies are owed.
Please let us know if you have any questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for bringing this matter to our attention. CACH, LLC (“CACH”) is a passive debt buyer. Although CACH does not initiate collection calls or generate demand letters, it places accounts for collection with its network of branch offices. The account at issue is a...
charged off consumer credit card. CACH purchased the account from FIA [redacted] on or about January 31, 2013. The information provided at the time of purchase indicates that [redacted] opened the account on March 2, 2006. The last payment on the account was made on April 26, 2010 and the account was charged off on September 30, 2010. On or about April 18, 2013, CACH received notification from the three credit bureaus to which it reports that the consumer had disputed CACH’s tradeline on the basis of fraud. CACH notated the disputed status of the account, performed an investigation into the consumer’s dispute, and responded to the bureaus with the results of its investigation within the timeframe prescribed by law. On April 19, 2013, CACH made a business decision to close the account due to fraud and delete its tradeline from the consumer’s credit report. With regard to the consumer’s concerns regarding the original creditor’s tradeline, please note that CACH is not affiliated with the original creditor and therefore cannot take any action with respect to the manner in which they are reporting the account. We encourage the consumer to contact the original creditor directly should she have any concerns about its tradeline. On or about December 14, 2015, CACH received a written dispute from the consumer. On or about January 11, 2016, CACH sent a letter to the consumer informing her of the closed status of the account. A copy of CACH’s letter is attached for your review. Please let us know if you have any questions.
Thank you for forwarding the consumer’s additional concerns. With respect to the consumer’s allegation regarding not receiving correspondence from [redacted] or CACH, on or about August 28, 2015, CACH received a letter from the consumer requesting that we cease all future correspondence with him. On that same date, CACH notated the subject account to ensure that no further correspondence would be sent to the consumer. A copy of the consumer’s letter is attached for your review. On January 7, 2016, [redacted] received an inbound phone call from the consumer during which they discussed potential settlement options on the account. On that same date, [redacted] and the consumer reached an agreement to settle the account for less than the full balance. The payment satisfying the settlement agreement is due on January 22, 2016. If CACH receives the scheduled payment by its due date, the account will be closed as settled in full for less than the balance. Please let us know if you have any questions.
Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ Thank you for bringing this matter to our attentionCACH, LLC ("CACH") is a passive debt buyer and a wholly owned subsidiary of Square Two Financial CorporationAlthough CACH does not initiate collection calls or generate demand letters, it places accounts for collection with its network of branch offices CACH owns the two accounts at issue in the consumer's complaint [redacted] The first account at issue is a charged off consumer credit cardCACH purchased the account from [redacted] on or about July 20, The information provided at the time of purchase indicates that [redacted] opened the account on February 2, The last payment on the account was made on November 5, and the account was charged off on June 30, CACH received a written dispute and request for verification of debt from the consumer on May 21, On that date, CACH placed a hold on collection activity relating to the account and requested additional account documentation from the original creditor Please note that CACH requested deletion of its tradeline on the account on September 15, [redacted] The second account at issue is a charged off consumer credit cardCACH purchased the account from [redacted] on or about July 21, The information provided at the time of purchase indicates that [redacted] opened the account on December 8, The last payment on the account was made on November 5, and the account was charged off on June 30, On May 21, 2015, CACH received a written dispute and request for verification of debt ("VOD") from the consumerOn that same date, CACH placed a hold on collection activity relating to the account and requested additional documentation from the original creditorVOD was provided to the consumer by CACH's branch office, [redacted] on July 10, Please note that CACH requested deletion of its tradeline on the account on June 21, A copy of FSG's July 10th letter is attached for your review In light of the age of the accounts and the consumer's continued disputes, CACH has made a business decision to close the accounts in the spirit of good customer relationsNo further monies are owed Please let us know if you have any questions Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for bringing this matter to our attention. CACH, LLC (“CACH”) is a passive debt buyer. Although CACH does not initiate collection calls or generate demand letters, it places accounts for collection with its network of branch offices. The account at issue is a... charged off consumer credit card. CACH purchased the account from FIA [redacted] on or about January 31, 2013. The information provided at the time of purchase indicates that [redacted] opened the account on March 2, 2006. The last payment on the account was made on April 26, 2010 and the account was charged off on September 30, 2010. On or about April 18, 2013, CACH received notification from the three credit bureaus to which it reports that the consumer had disputed CACH’s tradeline on the basis of fraud. CACH notated the disputed status of the account, performed an investigation into the consumer’s dispute, and responded to the bureaus with the results of its investigation within the timeframe prescribed by law. On April 19, 2013, CACH made a business decision to close the account due to fraud and delete its tradeline from the consumer’s credit report. With regard to the consumer’s concerns regarding the original creditor’s tradeline, please note that CACH is not affiliated with the original creditor and therefore cannot take any action with respect to the manner in which they are reporting the account. We encourage the consumer to contact the original creditor directly should she have any concerns about its tradeline. On or about December 14, 2015, CACH received a written dispute from the consumer. On or about January 11, 2016, CACH sent a letter to the consumer informing her of the closed status of the account. A copy of CACH’s letter is attached for your review. Please let us know if you have any questions.
Thank you for bringing this matter to our attentionCACH, LLC ("CACH") is a passive debt buyerAlthough CACH does not initiate collection calls or generate demand letters, it places accounts for collection with its network of branch offices
The account at issue is a charged off consumer
loanCACH purchased the account from *** *** on or about December 16, The information provided at the time of purchase indicates that *** ** *** opened the account on December 27, The last payment on the account was made on June 28, and the account was charged off on December 13, At the time the account was placed on our system the balance was $No interest or fees have accrued on the account since that date
The account was placed for collection with *** Law ("***") on May 1, and an initial notice letter was sent to the consumer on or about May 2,
On July 20, and September 4, 2015, CACH received letters from the consumer offering to settle the debt for $and $129.50, respectivelyBoth offers are significantly lower than CACH's designated settlement threshold for the account and therefore cannot be accepted
Contrary to the consumer's allegations, our account records and phone call recordings indicate that neither CACH nor *** used "tactics to frustrate and intimidate" the consumer into paying a higher amount to settle the accountNor do our records support the consumer's claim that CACH and/or *** used "abusive" collection practices as alleged
The account remains placed for collection with *** and the current balance is $Should the consumer have additional questions or wish to discuss additional payment options, we encourage him to contact *** directly at toll free (***
Please let us know if you have any questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, I received no responses from CACH, and as a consequence, I concluded CACH was unwilling to resolve this matter. Furthermore, I received no correspondence from [redacted] Law. It's my expectation that I would had received a response in writing since the two settlement offers were detailed and provided in writing.
I am still motivated to resolve this outstanding debt in a single lump payment, and have submitted a modified 3rd offer in the attached letter. My preference is to receive CACH's or [redacted] Law's response in writing for my confirmation and my records. I do not have the capability of recording a telephone negotiated settlement which places me at a decisive disadvantage.
I detailed the terms and conditions for my two past settlement offers, and with regards to the attached 3rd offer, I provided additional considerations and insights for my new modified offer.
Upon received written acceptance of my new settlement offer, I will remit payment promptly to bring this matter to resolution. (CACH 3rd Settlement Offer.docx)
Initial Business Response /* (1000, 5, 2015/11/02) */
Thank you for bringing this matter to our attention. CACH, LLC ("CACH") is a passive debt buyer and a wholly owned subsidiary of Square Two Financial Corporation. Although CACH does not initiate collection calls or generate demand letters, it...
places accounts for collection with its network of branch offices.
CACH owns the two accounts at issue in the consumer's complaint.
[redacted]
The first account at issue is a charged off consumer credit card. CACH purchased the account from [redacted] on or about July 20, 2010. The information provided at the time of purchase indicates that [redacted] opened the account on February 2, 2008. The last payment on the account was made on November 5, 2009 and the account was charged off on June 30, 2010.
CACH received a written dispute and request for verification of debt from the consumer on May 21, 2015. On that date, CACH placed a hold on collection activity relating to the account and requested additional account documentation from the original creditor.
Please note that CACH requested deletion of its tradeline on the account on September 15, 2013.
[redacted]
The second account at issue is a charged off consumer credit card. CACH purchased the account from [redacted] on or about July 21, 2010. The information provided at the time of purchase indicates that [redacted] opened the account on December 8, 2007. The last payment on the account was made on November 5, 2009 and the account was charged off on June 30, 2010.
On May 21, 2015, CACH received a written dispute and request for verification of debt ("VOD") from the consumer. On that same date, CACH placed a hold on collection activity relating to the account and requested additional documentation from the original creditor. VOD was provided to the consumer by CACH's branch office, [redacted] on July 10, 2015.
Please note that CACH requested deletion of its tradeline on the account on June 21, 2013. A copy of FSG's July 10th letter is attached for your review.
In light of the age of the accounts and the consumer's continued disputes, CACH has made a business decision to close the accounts in the spirit of good customer relations. No further monies are owed.
Please let us know if you have any questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for bringing this matter to our attention. CACH, LLC (“CACH”) is a passive debt buyer. Although CACH does not initiate collection calls or generate demand letters, it places accounts for collection with its network of branch offices. The account at issue is a...
charged off consumer credit card. CACH purchased the account from FIA [redacted] on or about January 31, 2013. The information provided at the time of purchase indicates that [redacted] opened the account on March 2, 2006. The last payment on the account was made on April 26, 2010 and the account was charged off on September 30, 2010. On or about April 18, 2013, CACH received notification from the three credit bureaus to which it reports that the consumer had disputed CACH’s tradeline on the basis of fraud. CACH notated the disputed status of the account, performed an investigation into the consumer’s dispute, and responded to the bureaus with the results of its investigation within the timeframe prescribed by law. On April 19, 2013, CACH made a business decision to close the account due to fraud and delete its tradeline from the consumer’s credit report. With regard to the consumer’s concerns regarding the original creditor’s tradeline, please note that CACH is not affiliated with the original creditor and therefore cannot take any action with respect to the manner in which they are reporting the account. We encourage the consumer to contact the original creditor directly should she have any concerns about its tradeline. On or about December 14, 2015, CACH received a written dispute from the consumer. On or about January 11, 2016, CACH sent a letter to the consumer informing her of the closed status of the account. A copy of CACH’s letter is attached for your review. Please let us know if you have any questions.
Thank you for forwarding the consumer’s additional concerns. With respect to the consumer’s allegation regarding not receiving correspondence from [redacted] or CACH, on or about August 28, 2015, CACH received a letter from the consumer requesting that we cease all future correspondence with him. On that same date, CACH notated the subject account to ensure that no further correspondence would be sent to the consumer. A copy of the consumer’s letter is attached for your review. On January 7, 2016, [redacted] received an inbound phone call from the consumer during which they discussed potential settlement options on the account. On that same date, [redacted] and the consumer reached an agreement to settle the account for less than the full balance. The payment satisfying the settlement agreement is due on January 22, 2016. If CACH receives the scheduled payment by its due date, the account will be closed as settled in full for less than the balance. Please let us know if you have any questions.