Squeaks

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ I am sorry to hear that you were unsatisfied with our servicesWe did have a special running for a swamp cooler tune upThis did not include a cleaningIt is our policy that any addition work that needs to be completed must be approved with a price prior to being completedThe full price of the repair will be send to you in the form of a checkA check in the amount of $was sent to you on 6/23/The remaining balance $will be send to you in the form of a checkWe are unable to refund monies paid to another companyAll of our services include a one year labor warrantyWe would have gladly corrected any issues you may have had with our servicesAgain, we apologize that you felt dissatisfied with our services and hope that you will try our services again in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The coupon did say start up and check upThe people who came even said they would clean it, the pan and pad, even said they found a lot of debris, I don't have the coupon because the man took it so that is a lieI did call them on 6/and 6/and tried to get them to refund my moneyNo one called me back both times and I had to call again and againFinally someone said they would send a check for $but would not refund the restI didn't receive the check so I have to call agianFinally got the $check but it was a real time consumer and hassleThey would never return my calls For this reason and the fact they they didn't know what they were doing and were not nice to me I feel I deserve the $ Final Business Response / [redacted] (4000, 9, 2015/07/03) */ Sorry for the complaintWe work hard at maintaining good business praticesWe are refunding you total charge from usThank you and we will work on improving our technical skills Have a great holiday weekend [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/07/08) */ Original Message From: [redacted] (mailto: [redacted] @comcast.net) Sent: Thursday, July 02, XXXX XX:XX AM To: [redacted] Subject: Case #XXXXXXXX I received a check from the company yesterday (7-1-15) for the amount I paid to them, total of checks $Although I am happy with this refund and appreciate you helping me in this matter, I still think they owe me the $that I had to pay the other company for what they were supposed to do This whole incident has created lots of time and stress on my part and I still think it is a scam as far as the coupon is concerned I feel that if they had done the job correctly in the first place, none of this would have happenedThey had two men work on my cooler that were incompetent and not professional at all Thank you for your help and time [redacted] ***

Complaint: [redacted] I am rejecting this response because:I don't need your warranty because I don't trust you.I had to hire a different company to repair whatever you managed to install incorrectly.Your charges were $for the replacement of the manifold.Additionally you could not install it on time it caused a big water damage to my condo and the neighbor's condo.I signed a contract with you on June 22nd,with your promise to finish the work in to days,however you finished it on August 17th,which was poorly done,since I have the same problem againI have a letter from HOA with a complaint from neighbor stating that there is water coming from my condo and doing damage to his property dated July 11th.I am asking you to be responsible for your work and damages that you caused and refund the money Sincerely, [redacted]

This expansion tank along with all the installation parts is required per city code [redacted] was priced up front and agreed to thar priceWe then Preformed the work after she agreed to the install This coming week we will be going though city inspection We have provided copy's of code requirements to [redacted] [redacted] has been told by someone else, that the tank is not needed This tank is required by the mfg and city code It's purpose is to protect the water heater for thermal expansion That mean, when water starts boiling it produces steam The steam creates pressure The pressure need to be collected, if it's not then the safety valve will open and aggressive leaks will accrueThis Is a safety system for [redacted] home and family [redacted] I'm sorry for the frustration in our clear understanding of what and why It a communication problem between us We are responsible and willing to help We just can't Agrree with the information you have provided on codesThe group at BDR are working on a credit It is true any pressure vessel need a expansion device and a tank is the best option Talk to you soon sorry for any miss spelling or grammar

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, I received a letter from my credit card company stating the credit would be removed from my accountPlease ensure the credit will stay by sending them documentationI will also send copies of these emails to themI will be using the credit along with the check to pay for the repairs to my floors Sincerely, [redacted]

I spoke to *** after her initial complaint and let her know that we would go out and correct the errors that were needed to be corrected which we did. I talked to my technician about the floors and he said the did not remember scratching the floors but he did not put down any
floor protection so they may have been scratched during the process. I spoke to *** and told her we would be willing to fix the floors for her and even offered to have our own contractor make the repair at her convenience. She wanted us to pay for her floors to be fixed and she also wanted all of her money back. I told her that we would repair her floors for her but I never agreed to also refund all of her money because we corrected the issues with her dishwasher and the waterline. Ms*** was very demanding and combative with me so I handed her over to *** *** our operations manager. *** again affirmed that we would pay to fix her flooring and was in contact with the contractor that was to make the repairs. This was a contractor chosen by *** We never agreed to pay for the floor repair and refund her moneyWe have sent our correspondence to the credit card company showing *** ***' signature of acceptance of work performed. We have tried to be fair with Ms*** up to this point however, she is trying to get her money back and have the floors repaired by disputing the credit card charge. The work that was performed on her dishwasher and water line are in good working order. We are still awaiting the decision of the credit card company and if the dispute is found in our favor we will still honor our agreement to pay to have her floors repaired. If the decision is found in her favor she can use that money that was taken from us to repair her flooring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
jjst let me know when the tech will be sent so I will be home. Sincerely,
*** ***

Our company installed a furnace for Ms*** on January 6, 2018. She paid $down on January 5th via credit card. It was not put into the notes that she was going to finance the remaining balance therefore when the job was 100% completed the credit card on file was
charged for the remaining balance. This was an error on the part of our administration. Ms*** called our office to inform us of the error. I immediately refunded her card and told her that I would refund any overdraft charges she may have incurred due to the error. She said that she has a total of overdraft fees at $each totaling $140.00. I told her that I would send her a check in the mail for the $worth of overdraft fees and refund the $charge. Ms*** called our office again because she was concerned that the credit back to her account would take a few days and all of her bills would continue to bounce and cause more overdraft feesThe following Monday was a holiday and she would not have any money until she received her credit from our company on her card. She also said that she did not have $worth of overdraft fees but she now had $worth of overdraft fees. This did not sound right to me because each fee is $35.00. However, she was panicked and upset and I wanted to help her in any way I couldIt was now 4:00pm, I knew that the best way to remedy this situation for my customer was to have a check deposited into her account that same day. I was working from home in Brighton and I knew that is wasn’t possible to drive a check over to her in time for her to deposit into her bank account. I asked her where she banked and she told me she banked at a credit union in Denver. Again, I knew I could not make it to Denver before her bank closed. I knew that typically most credit unions network with other credit unions. I offered to go to a Public Service Credit Union near my home and deposit a check into her account for the charge that should not have been taken from her account as well as for the amount of the overdraft fees. She agreed and so I made two deposits into her accountCheck number *** for $(the amount should have been for $but I ran out of the house in a panic and forgot to write down the correct amount) and one for $check number ***. I asked the teller if she could tell me or Ms*** , who I had on the phone, the number of overdraft fees she received but she did not have that information because it was not her actual credit union. I explained to Ms*** that I had already credited the $back to her card and have now credited her account a second time via check. I told her that I will try to call my credit card processing company to try and reverse the credit but if I was unable to I would have to charge her card again. I reached out to Ms*** on Monday January 15th and asked for the total amount of overdraft fees she received as a result of this transaction. She told me she had canceled her debit card and she received a total of overdraft fees totaling $and not the $she had originally said on Friday January 12th. I told her that because she canceled her debit card I would need either her new debit card number or a check for the $and the extra $that was not in fact overdraft fees totaling $as I was not able to cancel the refund on her cardShe agreed and said that she would send a check in the mail which I have not received as of today. I understand the panic and frustration that this caused Ms*** however I went out of my way to make sure this situation was taken care of the same day. I apologized for our error and made sure my customer was financially taken care ofMs*** was quoted $for a Performance 2-stage 80% 80,btu furnaceThe amount she was charged was $This amount does include the $discount which I did explain to Ms***. We did provide her with the *** rebate form she requested but the furnace she chose does not qualify for a rebate and this is not in our hands. I will have a senior technician go back out to Ms***’s home to ensure that the air conditioner will be compatible with new furnace and check the noise complaint. We will provide an annual clean and tune next season for her furnace and air conditioner which was included in her quote. If she chooses to hire her home warranty company instead it will be at her expense. I will also prove her with an invoice showing the quoted price along with the discounts and the amount she was actually charged. Again, I apologize for the trouble our administrative error caused our customer but I did everything in my power to rectify the situation immediatelyTell us why here

Revdex.com:
I would like to reject the offer of Mediation for complaint ID ***Mediation will not get us anywhere and it sounds like it will cost me more moneyHe has already said it's not up to him, it's *** *** *** *** that did the billing.
Regards,
*** ***

*** I have they they said they will deal with you directly So I'm not in control of any of it I can't give you money or make you understand that those extras we needed and you approved them Now you disapprove them after there installed So I'm stuck Any way have s great day In Joy the sun shine

Complaint: ***
I am rejecting this response because: They charged me $1000, but did not complete the workI had to hire another company and pay them to finish the jobWhen I called Bell Home Solution, they came out, fixed the leak and confirmed that the job was not done correctly.The agreement was that Squeaks will get the work done in 5-daysI waited weeks for them to return and start workingIn the mean time I had a lot of water damage which they did not correctAfter they installed the part, the leaking still continuedI called them twiceThey came to tighten the bolts, but it did not help for longThey did not do it in the right wayAfter the last call on Tuesday , they scheduled the appointment for MondayOn Monday morning they called me and canceled the appointment with refusal to service me in the future. What am I supposed to do with all the water damage that was created due to their waiting time.If company receives the money for work to be done, they need to finish the project and do it correctly and completely or refund the money
Sincerely,
*** ***

I have been in contact with [redacted] directly as well as the contractor that prepared the quote for her floor repair. I informed the contractor [redacted] via email on February 25th 2016 that we will pay him  directly 50% once the job is scheduled and the remaining balance once the work was completed. We never received a response from him or the company. We have agreed to send Ms. [redacted] a check for the difference between the amount that has been credited by her credit card company $677.37 and the cost of the floor repair which is $752.25.  Check number 10017 in the amount of $74.88 will be sent 3/24/2016. Ms. [redacted] agreed in an email that this money will be used to repair her flooring.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Also, I received a letter from my credit card company stating the credit would be removed from my account. Please ensure the credit will stay by sending them documentation. I will also send copies of these emails to them. I will be using the credit along with the check to pay for the repairs to my floors.   
Sincerely,
[redacted]

This expansion tank along with all the installation parts is required per city code.  [redacted] was priced up front and agreed to thar price. We then Preformed the work after she agreed to the install.  This coming week we will be going though city inspection.   We have provided copy's...

of code requirements to [redacted].  [redacted] has been told by someone else, that the tank is not needed.  This tank is required by the mfg and city code.   It's purpose is to protect the water heater for thermal expansion.  That mean, when water starts boiling it produces steam.  The steam creates pressure.  The pressure need to be collected, if it's not then the safety valve will open and aggressive leaks will accrue. This Is a safety system for [redacted] home and family.   [redacted] I'm sorry for the frustration in our clear understanding of what and why.  It a communication problem between us.   We are responsible and willing to help.  We just can't Agrree with the information you have provided on codes. The group at BDR are working on a credit.  It is true any pressure vessel need a expansion device and a tank is the best option.  Talk to you soon sorry for any miss spelling or grammar

Complaint: [redacted]
I am rejecting this response because:I don't need your warranty because I don't trust you.I had to hire a different company to repair whatever you managed to install incorrectly.Your charges were $1000 for the replacement of the manifold.Additionally you could not install it on time it caused a big water damage to my condo and the neighbor's condo.I signed a contract with you on June 22nd,with your promise to finish the work in 5 to 7 days,however you finished it on August 17th,which was poorly done,since I have the same problem again. I have a letter from  HOA  with a complaint from neighbor stating that there is water coming from my condo and doing damage to his property dated July 11th.I am asking you to be responsible for your work and damages that you caused and refund the money.       
Sincerely,
[redacted]

System repair had a 30 day warranty.  Warranty started august 17th warranty expired September 17Th   System is out of warranty

Initial Business Response /* (1000, 5, 2015/06/29) */
I am sorry to hear that you were unsatisfied with our services. We did have a special running for a swamp cooler tune up. This did not include a cleaning. It is our policy that any addition work that needs to be completed must be approved with...

a price prior to being completed. The full price of the repair will be send to you in the form of a check. A check in the amount of $39.99 was sent to you on 6/23/2015. The remaining balance $130.00 will be send to you in the form of a check. We are unable to refund monies paid to another company. All of our services include a one year labor warranty. We would have gladly corrected any issues you may have had with our services. Again, we apologize that you felt dissatisfied with our services and hope that you will try our services again in the future.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The coupon did say start up and check up. The people who came even said they would clean it, the pan and pad, even said they found a lot of debris, I don't have the coupon because the man took it so that is a lie. I did call them on 6/3 and 6/22 and tried to get them to refund my money. No one called me back both times and I had to call again and again. Finally someone said they would send a check for $39.99 but would not refund the rest. I didn't receive the check so I have to call agian. Finally got the $39.99 check but it was a real time consumer and hassle. They would never return my calls.
For this reason and the fact they they didn't know what they were doing and were not nice to me I feel I deserve the $144.
Final Business Response /* (4000, 9, 2015/07/03) */
Sorry for the complaint. We work hard at maintaining good business pratices. We are refunding you total charge from us. Thank you and we will work on improving our technical skills
Have a great holiday weekend
[redacted]
Final Consumer Response /* (2000, 11, 2015/07/08) */
Original Message
From: [redacted] (mailto:[redacted]@comcast.net)
Sent: Thursday, July 02, XXXX XX:XX AM
To: [redacted]
Subject: Case #XXXXXXXX
I received a check from the company yesterday (7-1-15) for the amount I paid to them, total of 2 checks $170.99. Although I am happy with this refund and appreciate you helping me in this matter, I still think they owe me the
$144 that I had to pay the other company for what they were supposed to do.
This whole incident has created lots of time and stress on my part and I still think it is a scam as far as the coupon is concerned.
I feel that if they had done the job correctly in the first place, none of this would have happened. They had two men work on my cooler that were incompetent and not professional at all.
Thank you for your help and time.
[redacted]

.[redacted]  [redacted] the plumbing repair at [redacted] home has a 30 day warranty   She was issued a proposal and agreed to the repair.  The plumbing in her home.   Grey poly piping is not easy to fix.  We did fix a leak and it held for over 30 days.  Parts are very...

limited for this Grey piping.  After several pushy conversation with [redacted], we had to remover her from our service list.  At this time, her repair parts and labor per proposal excepted, are out of warranty by 60 days.  We did what we could to help her, however, our employee can't not take verbal abuse from clients.