Squeaky Clean

Sent: Wednesday, January 27, 1:PM Subject: Compliant filed to Revdex.com for Postal Xpress Print & Mail Solutions Dear Sir/Madam: Thank you for sending this notice to us regarding the complaint filed from a customer to Revdex.com As owners of Postal Xpress, we are dedicated in providing the best customer service experience as well as steadfast resolution to any issues that our customers bring to us Our business plays the intermediary role of shipping and mailing customer letters and packages and we are an authorized dealer for ***, [redacted] and *** All of our customers are informed when they come to our store that the ultimate responsibility of the shipment being delivered accurately and timely is on the carrier itself, once it leaves our store We also make sure that our customers receive tracking numbers so they have transparency on their items they are shipping and can resolve any issues directly with the carrier itself In regards to the complaint filed by [redacted] , we got the facts together and worked with [redacted] to understand if there truly was an issue This shipment went to Mexico and was to be delivered at the [redacted] facility where the receiver is notified to come pick up the package That is a standard protocol that [redacted] follows If you look at the attachment I have included in this email, the shipment made it in time as promised to the customer, the notification was sent to the receiver but it was the receiver who took some days to actually come pick up the package and sign for it I have confirmed with [redacted] and they have also informed me that if any representative told Ms [redacted] that there will be a refund offered, that is inaccurate Lastly, [redacted] invites Ms [redacted] to call them again and they will be happy to explain that they delivered on time and it was the receiver who caused the delay Additionally, Ms [redacted] can use the tracking number on the attachment and can check the details of what occurred by visiting www.***-usa.com We are happy to cooperate and answer any questions that you may have as we absolutely want to ensure that Ms [redacted] has her questions addressed to her satisfaction Best Regards, Zeeshan [redacted] (832.661.4438) The information contained in this e-mail, and any attachment, is confidential and is intended solely for the use of the intended recipientAccess, copying or re-use of the e-mail or any attachment, or any information contained therein, by any other person is not authorizedIf you are not the intended recipient please return the e-mail to the sender and delete it from your computerAlthough we attempt to sweep e-mail and attachments for viruses, we do not guarantee that either are virus-free and accept no liability for any damage sustained as a result of viruses Please refer to http://disclaimer.bnymellon.com/eu.htm for certain disclosures relating to European legal entities

The company has not addressed when my refund that is due to me because the package did not arrive on the day that was promised after the recipient was at the [redacted] office in Mexico all afternoon waiting for it , I have given as much information as was available to me as a consumer to this Company however they have repeatedly failed to claim my refund and mail it to me I understand that Postal Express is the middle person between [redacted] and the customer , however The proper way for my refund to be process is thru Postal Express as [redacted] express to me , [redacted] representative 'Nancy ' was the one that told me to make sure this company process my refund and she gave me her phone number which I have provided a couple of times to Ash at Postal Express , I failed to recognize why this is such a lengthy process for them and why their explanation for their lack of attention to a customer keeps happening , I have track my package several times when this was happening, yet their explanation given is farther from what I was told by [redacted] , their lack of follow up has caused me to delayed my refund I don't want this company's explanation I want my refund that is due to me for if they won't issue it then they need to tell so and stop beating around for excuses when I have provided every communication I had , if my refund is not mailed to me I will process a claim thru the small claims court

The company has not addressed when my refund that is due to me because the package did not arrive on the day that was promised after the recipient was at the *** office in Mexico all afternoon waiting for it , I have given as much information as was available to me as a consumer to this Company however they have repeatedly failed to claim my refund and mail it to me I understand that Postal Express is the middle person between *** and the customer , however The proper way for my refund to be process is thru Postal Express as *** express to me , *** representative 'Nancy ' was the one that told me to make sure this company process my refund and she gave me her phone number which I have provided a couple of times to Ash at Postal Express , I failed to recognize why this is such a lengthy process for them and why their explanation for their lack of attention to a customer keeps happening , I have track my package several times when this was happening, yet their explanation given is farther from what I was told by *** , their lack of follow up has caused me to delayed my refund I don't want this company's explanation I want my refund that is due to me for if they won't issue it then they need to tell so and stop beating around for excuses when I have provided every communication I had , if my refund is not mailed to me I will process a claim thru the small claims court

Sent: Wednesday, January 27, 1:PM Subject: Compliant filed to Revdex.com for Postal Xpress Print & Mail Solutions Dear Sir/Madam:? Thank you for sending this notice to us regarding the complaint filed from a customer to Revdex.com.? As owners of Postal Xpress, we are dedicated in providing
the best customer service experience as well as steadfast resolution to any issues that our customers bring to us.? Our business plays the intermediary role of shipping and mailing customer letters and packages and we are an authorized dealer for [redacted], [redacted] and [redacted].? All of our customers are informed when they come to our store that the ultimate responsibility of the shipment being delivered accurately and timely is on the carrier itself, once it leaves our store.? We also make sure that our customers receive tracking numbers so they have transparency on their items they are shipping and can resolve any issues directly with the carrier itself.? ? ? In regards to the complaint filed by [redacted], we got the facts together and worked with [redacted] to understand if there truly was an issue.? This shipment went to Mexico and was to be delivered at the [redacted] facility where the receiver is notified to come pick up the package.? That is a standard protocol that [redacted] follows.? If you look at the attachment I have included in this email, the shipment made it in time as promised to the customer, the notification was sent to the receiver but it was the receiver who took some days to actually come pick up the package and sign for it.? I have confirmed with [redacted] and they have also informed me that if any representative told Ms[redacted] that there will be a refund offered, that is inaccurate.? Lastly, [redacted] invites Ms[redacted] to call them again and they will be happy to explain that they delivered on time and it was the receiver who caused the delay.? Additionally, Ms[redacted] can use the tracking number on the attachment and can check the details of what occurred by visiting www.[redacted]-usa.com.? ? We are happy to cooperate and answer any questions that you may have as we absolutely want to ensure that Ms[redacted] has her questions addressed to her satisfaction.? ? Best Regards, Zeeshan [redacted] (832.661.4438) The information contained in this e-mail, and any attachment, is confidential and is intended solely for the use of the intended recipientAccess, copying or re-use of the e-mail or any attachment, or any information contained therein, by any other person is not authorizedIf you are not the intended recipient please return the e-mail to the sender and delete it from your computerAlthough we attempt to sweep e-mail and attachments for viruses, we do not guarantee that either are virus-free and accept no liability for any damage sustained as a result of viruses.? Please refer to http://disclaimer.bnymellon.com/eu.htm for certain disclosures relating to European legal entities

The company has not addressed when my refund that is due to me because the package did not arrive on the day that was promised after the recipient was at the [redacted] office in Mexico all afternoon waiting for it , I have given as much information as was available to me as a consumer to this Company however they have repeatedly failed to claim my refund and mail it to me . I understand that Postal Express is the middle person between [redacted] and the customer , however The proper way for my refund to be process is thru Postal Express as [redacted] express to me , [redacted] representative 'Nancy ' was the one that told me to make sure this company process my refund and she gave me her phone number which I have provided a couple of times to Ash at Postal Express , I failed to recognize why this is such a lengthy process for them and why their explanation for their lack of attention to a customer keeps happening , I have track my package several times when this was happening, yet their explanation given is farther from what I was told by [redacted] , their lack of follow up has caused me to delayed my refund . I don't want this company's explanation I want my refund that is due to me for 42.02 if they won't issue it then they need to tell so and stop beating around for excuses when I have provided every communication I had , if my refund is not mailed to me I will process a claim thru the small claims court.

Sent: Wednesday, January 27, 2016 1:39 PM Subject: Compliant filed to Revdex.com for Postal Xpress Print & Mail Solutions Dear Sir/Madam:  Thank you for sending this notice to us regarding the complaint filed from a customer to Revdex.com.  As owners of Postal Xpress, we are dedicated in providing...

the best customer service experience as well as steadfast resolution to any issues that our customers bring to us.  Our business plays the intermediary role of shipping and mailing customer letters and packages and we are an authorized dealer for [redacted] and [redacted].  All of our customers are informed when they come to our store that the ultimate responsibility of the shipment being delivered accurately and timely is on the carrier itself, once it leaves our store.  We also make sure that our customers receive tracking numbers so they have transparency on their items they are shipping and can resolve any issues directly with the carrier itself.     In regards to the complaint filed by [redacted], we got the facts together and worked with [redacted] to understand if there truly was an issue.  This shipment went to Mexico and was to be delivered at the [redacted] facility where the receiver is notified to come pick up the package.  That is a standard protocol that [redacted] follows.  If you look at the attachment I have included in this email, the shipment made it in time as promised to the customer, the notification was sent to the receiver but it was the receiver who took some days to actually come pick up the package and sign for it.  I have confirmed with [redacted] and they have also informed me that if any representative told Ms. [redacted] that there will be a refund offered, that is inaccurate.  Lastly, [redacted] invites Ms. [redacted] to call them again and they will be happy to explain that they delivered on time and it was the receiver who caused the delay.  Additionally, Ms. [redacted] can use the tracking number on the attachment and can check the details of what occurred by visiting www.[redacted]-usa.com.   We are happy to cooperate and answer any questions that you may have as we absolutely want to ensure that Ms. [redacted] has her questions addressed to her satisfaction.    Best Regards, Zeeshan [redacted] (832.661.4438) The information contained in this e-mail, and any attachment, is confidential and is intended solely for the use of the intended recipient. Access, copying or re-use of the e-mail or any attachment, or any information contained therein, by any other person is not authorized. If you are not the intended recipient please return the e-mail to the sender and delete it from your computer. Although we attempt to sweep e-mail and attachments for viruses, we do not guarantee that either are virus-free and accept no liability for any damage sustained as a result of viruses.  Please refer to http://disclaimer.bnymellon.com/eu.htm for certain disclosures relating to European legal entities.

Review: Squeaky Clean is a House Cleaning Service which I have used a few times and also referred other people for use including my daughter who do use their services. Squeaky Clean services were good not great but they did complete the job. Let me explain my son is attending Dental school in the fall and is in the process of moving into an apartment so I called Squeaky Clean for a Move In service. Now be advised I walked through this apartment once it is older and I know it probably needed some assistance in the cleaning department. I called Squeaky Clean gave her the address she said she could do it for me (gave her a months notice). She called said she could not get into the parking space provided, I told her there was off street parking if she could find any, said she would try but continued to tell me the place would take more time and she was already 1 1/2 late hours late because her GPS could not find it.I said do what you think and let me know. I never heard back from her, went over later in the evening & she had done nothing. I texted her she ranted on and on how she had lost 1/2 day because of me and said she would never do anything for me again. I told her I was sorry she felt like that & I wouldn't be referring her either. She sent me a text that was so rude an unprofessional even to the point of calling me a very rude name. Now my home that she cleaned many times before is an older home and we are in the process of remodeling it she told me she was certainly glad I was because my home was disgusting. If she is telling me that about my home I can only imagine what she says about other peoples homes that she is collecting money from. You should not be in the business of cleaning homes if you cannot hold your comments to yourself, her profession is to CLEAN, not to judge and these people/clients are calling you to help not hinder. I don't want anyone else that is thinking of having their homes cleaned use her service. She is so unprofessional. That is my reason for this complaintDesired Settlement: That she is made aware of her actions/there is not need for someone to react to a client like she did. If that is the case she should not be in the business she is in.