Received a mailer ad for Asheville Citizen Times $.99/wk for paper Paid years worth $on 11/14/ Check cashed on 12/28/ received no paper When check cashed called 800number, was placed on hold for over hour with no results.Next day called and was again placed on hold for another hour, was told they could see my payment, but that I needed to send proof of payment to fax [redacted] which I did Still no satisfaction and still no local contact to help with problem
I want to stop my subscription I am now living in [redacted] I tried to find a way to cancel my subscription online but they provide no way to do thisThey do not answer their chat support and send automated emails in reply to my email requesting my subscription be stoppedI don't think this is acceptable practice
Paper never delivered after several weeks, refund not given, customer service does not respond I ordered the Sunday/Wednesday editions to be delivered to my home several weeks ago I have never received one paper I have complained numerous times Once on chat, once on the phone, and a few times via emailI also went to the website and logged "delivery issue" complaints When I called in the customer service rep said he would credit me for the month I paid and give me one month free and make sure the complaint was passed on so I would get my paper I was always promised it would be resolved, the district manager would be contacted, and they would make sure I got a paper Never happened So, on 5/21/I emailed and asked that all money be refunded that I had paid and services be cancelled asap I have still not heard back and not received credit for what I have paid The only charge I see on my account page and bank account is May 9, for $ I want this fully
Asheville Citizens Times makes it impossible to cancel a subscriptionI have a digital subscription and have tried several months to cancel and my card continues to get chargedNo easy way to get a hold of them ! Whenever you finally do they can't find your account and say a technical team person will contact you within hoursThat NEVER happens! When you do actually get a person on the phone they tell you they can't find your account but they sure can continue to charge you for one!!! Sometimes they will give you a confirmation number for your call then other times they say they cannot provide a confirmation numberThis exact same thing has happened to my daughter with her digital subscriptionShe has tried to cancel her digital subscription for months now and the exact thing is told to her every time she calls and her card continues to get charged for a service she has requested to be cancelled! I have finally resorted to putting a block on my card so they can not continue to charge the fee for something I do not want! This is absolutely the worst business practice I have ever had to deal withI am supposed to hear from the "technical team" within hours from today 1/9/let's see if that's going to happenWe do have emails with dates confirming our request to cancel
They failed to cancel my account and keep charging me for months!!! In the meanwhile, I was not even receiving anythingVery shady
I called to cancel my account around September because I was not receiving my paper, and the whole experience with Asheville Citizen Times has been terribleOn January 7th, I noticed a pending charge in my checking accountAfter looking further, I realized that Asheville Citizen Times charged me $in October, December, and January!! So I was CHARGED ABOUT $for the service that I cancelled months ago, and I never even received any papers since then!! When I called their Customer Service Department, which is all the way in Philippines, they HAD NO RECORD OF MY ACCOUNT CANCELLATION!! The trick is that the only way to cancel the account is via a phone call to their customer Service Department in another countryCustomers cannot cancel their accounts onlineHow convenient for shady business practices!! I was on the phone with a Custom
Paper never delivered after several weeks, refund not given, customer service does not respond
I ordered the Sunday/Wednesday editions to be delivered to my home several weeks ago I have never received one paper I have complained numerous times Once on chat, once on the phone, and a few times via emailI also went to the website and logged "delivery issue" complaints When I called in the customer service rep said he would credit me for the month I paid and give me one month free and make sure the complaint was passed on so I would get my paper I was always promised it would be resolved, the district manager would be contacted, and they would make sure I got a paper Never happened
So, on 5/21/I emailed and asked that all money be refunded that I had paid and services be cancelled asap I have still not heard back and not received credit for what I have paid
The only charge I see on my account page and bank account is May 9, for $ I want this fully
Received a mailer ad for Asheville Citizen Times $.99/wk for paper Paid years worth $on 11/14/ Check cashed on 12/28/ received no paper When check cashed called 800number, was placed on hold for over hour with no results.Next day called and was again placed on hold for another hour, was told they could see my payment, but that I needed to send proof of payment to fax *** which I did Still no satisfaction and still no local contact to help with problem
I want to stop my subscription
I am now living in ***I tried to find a way to cancel my subscription online but they provide no way to do thisThey do not answer their chat support and send automated emails in reply to my email requesting my subscription be stoppedI don't think this is acceptable practice
My husband and I have been getting the Citizen/Times for several years and this is the first complaint against the newspaper I called and talked to a customer service rep and didn't get any satisfaction concerning the cost of delivery of the paper I was quoted a certain price for the paper back in June and given credit for an payment that was debited more than we were expecting and after talking to the rep she also extended the new rate of $+ taxes till Jan Found out today that Citizen-Times debited more than they were suppose to again and when I called them was told that the rate was $for the Sunday and Wednesday papers and they had nothing that we were suppose to have a lower rate till JanSo I cancelled the paper once again, every time I cancel the paper because of the rate increase they send a e-mail and offer the paper at a the lower rateI'm tired of the back and forth of the Citizen/Times
Ordered a subscriptionPaper never arrivedContacted customer service multiple timesCharged multiple timesIssues with stop payment
For Christmas, my wife and I decided to get her mother a Sunday subscription to the AC-TWe have been picking her up a paper regularly, and thought it would be nice for her to get the paper in the morning
The first issue was set to arrive the week after ChristmasIt wasn't there by noonWe called the customer service line (supposed to be open) and it gave an automated message then automatically hung up every timeEventually, I was able to get to customer support by calling the separate advertising line and getting transferredThe person was obviously not American, but assured us the paper would arrive and they had a special courierIt didn't
The same thing happened the week afterWe called and canceled
Two weeks later we get charged again for their services, apparently they didn't cancel the subscription (and the papers should ha
I feel I have been overbilled for November by the citizens times
I previoulsy cancelled my subscription with the Citizens times over billing issuesThey contacted me and offered me the paper days a week for $per year to be billed at $per monthSince then they have billed me various amounts but not too highIn November they billed me $with no explanation (they automatically charge my credit card)The october bill was only $and the December bill is just a little over $I have tried several times to contact them for an explantion but when I call the automated answering system asks for all kinds of informatin but then says to call back later and cuts you off or they put you on hold and minutes later still have not answered the phoneI have tried their automated *** on line where they promise immediate attention but when I key in my requests you get a message that all agents are busyQuite a bit later they come on line and ignore the questions I have
subscription cancelled in XX-XXXXno refund check has been received in months, despite numerous phone calls to subscription department
I am writing you to file a complaint against the Asheville Citizen-Times for their lack of a subscription refund that was initially requested in XX-XXXX Numerous calls and letters have produced no response from this corporation The timeline for these communications for Account #CTXXXXXXX follows
My parents,*** moved to Brevard, NC in As avid newspaper readers, they became subscribers of the local newspapers from Asheville, Hendersonville, and Brevard soon thereafter, although the initial subscription dates are unknown They have been continuous subscribers to the Citizen-Times for decades while living in their home, a local retirement community, and an assisted living facility
In 2007, due to diminish physical and mental capabilities, I was designated as General Power of Attorney and Medical Power of At
Go to the Asheville citizen-times and try to register a complaintIt's like going through a maze to nowhereIt is probably one of the most unfriendly sites that I've ever had the misfortune of trying to contactIt seems that they purposely make it so difficult that you finally give up in frustration
Impossible to reach someone to cancel service
On Dev 19th I emailed ACT to discontinue service due to movingGot an automated response and provided details neededNo responseReceived bill for two month's serviceTried to call number listed on bill, waited in call cue for an hour, no answerCalled again, no answerSent another email, same automated response.They make it impossible to speak to someone to cancel subscriptionMy husband eventually spoke with someone unwilling to cancel service at original request dateWe were paid through the end of Dec, sent notification to discontinue delivery as of Dec 27thI cannot see how we owe money for this service when we did everything possible to discontinue this serviceCan't imagine what it would be like if our card was charged automaticallyThis feels like unfair business practice to not allow someone to discontinue their service and continue to charge customersThis is ridiculousI had a friend who was being charged automatic
Signed up for papers $on 11/14/after attending Extreme Coupon Wkshp sponsored by the CITIZEN TIMESI have NEVER received papers!!!
I have to call, e-mail, chat, each week since November Am promised that they will reach out to carrier, DM, extend credit, etcWe still only get THREE papers instead of FOURI don't understand why if they really cared, I would still have to take time out of my day to report this and there is NO FOLLOWUPObviously the carrier's boss does not followup to make sure that the carrier is delivering FOUR papers, not one, not three, but FOURIt's the same each week!!! Worst customer experience EVER, no exaggeration!
Credit on account not correct
We have an account for my mother-in-law so that she can receive the daily paper With the most recent snow and inclement weather, the paper was not delivered for several days When talking on the phone with customer service, they told me they would issue a credit of $cents for each missed issue I told them they billed me more than that for each issue and they said they only do the $cents because the "customer" has access to the online version I told them my mother-in-law does NOT has internet access and at 84-years old, has no interest in an online version When I asked to receive full credit back the representative told me there was nothing she could do That of course is BS It seems to be a scam that they charge more than $per issue, but they don't want to give you the full amount back
Received a mailer ad for Asheville Citizen Times $.99/wk for paper Paid years worth $on 11/14/ Check cashed on 12/28/ received no paper When check cashed called 800number, was placed on hold for over hour with no results.Next day called and was again placed on hold for another hour, was told they could see my payment, but that I needed to send proof of payment to fax [redacted] which I did Still no satisfaction and still no local contact to help with problem
I want to stop my subscription I am now living in [redacted] I tried to find a way to cancel my subscription online but they provide no way to do thisThey do not answer their chat support and send automated emails in reply to my email requesting my subscription be stoppedI don't think this is acceptable practice
Paper never delivered after several weeks, refund not given, customer service does not respond I ordered the Sunday/Wednesday editions to be delivered to my home several weeks ago I have never received one paper I have complained numerous times Once on chat, once on the phone, and a few times via emailI also went to the website and logged "delivery issue" complaints When I called in the customer service rep said he would credit me for the month I paid and give me one month free and make sure the complaint was passed on so I would get my paper I was always promised it would be resolved, the district manager would be contacted, and they would make sure I got a paper Never happened So, on 5/21/I emailed and asked that all money be refunded that I had paid and services be cancelled asap I have still not heard back and not received credit for what I have paid The only charge I see on my account page and bank account is May 9, for $ I want this fully
Asheville Citizens Times makes it impossible to cancel a subscriptionI have a digital subscription and have tried several months to cancel and my card continues to get chargedNo easy way to get a hold of them ! Whenever you finally do they can't find your account and say a technical team person will contact you within hoursThat NEVER happens! When you do actually get a person on the phone they tell you they can't find your account but they sure can continue to charge you for one!!! Sometimes they will give you a confirmation number for your call then other times they say they cannot provide a confirmation numberThis exact same thing has happened to my daughter with her digital subscriptionShe has tried to cancel her digital subscription for months now and the exact thing is told to her every time she calls and her card continues to get charged for a service she has requested to be cancelled! I have finally resorted to putting a block on my card so they can not continue to charge the fee for something I do not want! This is absolutely the worst business practice I have ever had to deal withI am supposed to hear from the "technical team" within hours from today 1/9/let's see if that's going to happenWe do have emails with dates confirming our request to cancel
They failed to cancel my account and keep charging me for months!!! In the meanwhile, I was not even receiving anythingVery shady
I called to cancel my account around September because I was not receiving my paper, and the whole experience with Asheville Citizen Times has been terribleOn January 7th, I noticed a pending charge in my checking accountAfter looking further, I realized that Asheville Citizen Times charged me $in October, December, and January!! So I was CHARGED ABOUT $for the service that I cancelled months ago, and I never even received any papers since then!! When I called their Customer Service Department, which is all the way in Philippines, they HAD NO RECORD OF MY ACCOUNT CANCELLATION!! The trick is that the only way to cancel the account is via a phone call to their customer Service Department in another countryCustomers cannot cancel their accounts onlineHow convenient for shady business practices!! I was on the phone with a Custom
Paper never delivered after several weeks, refund not given, customer service does not respond
I ordered the Sunday/Wednesday editions to be delivered to my home several weeks ago I have never received one paper I have complained numerous times Once on chat, once on the phone, and a few times via emailI also went to the website and logged "delivery issue" complaints When I called in the customer service rep said he would credit me for the month I paid and give me one month free and make sure the complaint was passed on so I would get my paper I was always promised it would be resolved, the district manager would be contacted, and they would make sure I got a paper Never happened
So, on 5/21/I emailed and asked that all money be refunded that I had paid and services be cancelled asap I have still not heard back and not received credit for what I have paid
The only charge I see on my account page and bank account is May 9, for $ I want this fully
Received a mailer ad for Asheville Citizen Times $.99/wk for paper Paid years worth $on 11/14/ Check cashed on 12/28/ received no paper When check cashed called 800number, was placed on hold for over hour with no results.Next day called and was again placed on hold for another hour, was told they could see my payment, but that I needed to send proof of payment to fax *** which I did Still no satisfaction and still no local contact to help with problem
I want to stop my subscription
I am now living in ***I tried to find a way to cancel my subscription online but they provide no way to do thisThey do not answer their chat support and send automated emails in reply to my email requesting my subscription be stoppedI don't think this is acceptable practice
My husband and I have been getting the Citizen/Times for several years and this is the first complaint against the newspaper I called and talked to a customer service rep and didn't get any satisfaction concerning the cost of delivery of the paper I was quoted a certain price for the paper back in June and given credit for an payment that was debited more than we were expecting and after talking to the rep she also extended the new rate of $+ taxes till Jan Found out today that Citizen-Times debited more than they were suppose to again and when I called them was told that the rate was $for the Sunday and Wednesday papers and they had nothing that we were suppose to have a lower rate till JanSo I cancelled the paper once again, every time I cancel the paper because of the rate increase they send a e-mail and offer the paper at a the lower rateI'm tired of the back and forth of the Citizen/Times
Ordered a subscriptionPaper never arrivedContacted customer service multiple timesCharged multiple timesIssues with stop payment
For Christmas, my wife and I decided to get her mother a Sunday subscription to the AC-TWe have been picking her up a paper regularly, and thought it would be nice for her to get the paper in the morning
The first issue was set to arrive the week after ChristmasIt wasn't there by noonWe called the customer service line (supposed to be open) and it gave an automated message then automatically hung up every timeEventually, I was able to get to customer support by calling the separate advertising line and getting transferredThe person was obviously not American, but assured us the paper would arrive and they had a special courierIt didn't
The same thing happened the week afterWe called and canceled
Two weeks later we get charged again for their services, apparently they didn't cancel the subscription (and the papers should ha
I feel I have been overbilled for November by the citizens times
I previoulsy cancelled my subscription with the Citizens times over billing issuesThey contacted me and offered me the paper days a week for $per year to be billed at $per monthSince then they have billed me various amounts but not too highIn November they billed me $with no explanation (they automatically charge my credit card)The october bill was only $and the December bill is just a little over $I have tried several times to contact them for an explantion but when I call the automated answering system asks for all kinds of informatin but then says to call back later and cuts you off or they put you on hold and minutes later still have not answered the phoneI have tried their automated *** on line where they promise immediate attention but when I key in my requests you get a message that all agents are busyQuite a bit later they come on line and ignore the questions I have
subscription cancelled in XX-XXXXno refund check has been received in months, despite numerous phone calls to subscription department
I am writing you to file a complaint against the Asheville Citizen-Times for their lack of a subscription refund that was initially requested in XX-XXXX Numerous calls and letters have produced no response from this corporation The timeline for these communications for Account #CTXXXXXXX follows
My parents,*** moved to Brevard, NC in As avid newspaper readers, they became subscribers of the local newspapers from Asheville, Hendersonville, and Brevard soon thereafter, although the initial subscription dates are unknown They have been continuous subscribers to the Citizen-Times for decades while living in their home, a local retirement community, and an assisted living facility
In 2007, due to diminish physical and mental capabilities, I was designated as General Power of Attorney and Medical Power of At
Go to the Asheville citizen-times and try to register a complaintIt's like going through a maze to nowhereIt is probably one of the most unfriendly sites that I've ever had the misfortune of trying to contactIt seems that they purposely make it so difficult that you finally give up in frustration
Impossible to reach someone to cancel service
On Dev 19th I emailed ACT to discontinue service due to movingGot an automated response and provided details neededNo responseReceived bill for two month's serviceTried to call number listed on bill, waited in call cue for an hour, no answerCalled again, no answerSent another email, same automated response.They make it impossible to speak to someone to cancel subscriptionMy husband eventually spoke with someone unwilling to cancel service at original request dateWe were paid through the end of Dec, sent notification to discontinue delivery as of Dec 27thI cannot see how we owe money for this service when we did everything possible to discontinue this serviceCan't imagine what it would be like if our card was charged automaticallyThis feels like unfair business practice to not allow someone to discontinue their service and continue to charge customersThis is ridiculousI had a friend who was being charged automatic
They have the absolute worst customer service everJust awful
Signed up for papers $on 11/14/after attending Extreme Coupon Wkshp sponsored by the CITIZEN TIMESI have NEVER received papers!!!
I have to call, e-mail, chat, each week since November Am promised that they will reach out to carrier, DM, extend credit, etcWe still only get THREE papers instead of FOURI don't understand why if they really cared, I would still have to take time out of my day to report this and there is NO FOLLOWUPObviously the carrier's boss does not followup to make sure that the carrier is delivering FOUR papers, not one, not three, but FOURIt's the same each week!!! Worst customer experience EVER, no exaggeration!
Credit on account not correct
We have an account for my mother-in-law so that she can receive the daily paper With the most recent snow and inclement weather, the paper was not delivered for several days When talking on the phone with customer service, they told me they would issue a credit of $cents for each missed issue I told them they billed me more than that for each issue and they said they only do the $cents because the "customer" has access to the online version I told them my mother-in-law does NOT has internet access and at 84-years old, has no interest in an online version When I asked to receive full credit back the representative told me there was nothing she could do That of course is BS It seems to be a scam that they charge more than $per issue, but they don't want to give you the full amount back