Squish Pest Control LLC

> We have received the copy of the complaint and everything [redacted] is saying is falseThis was a legitimate transaction through and throughWe have attached recordings of her fist call to us and months later the voicemail she left with our collections company to support our commentsAs you will hear in the call, [redacted] called us and agreed to the price of $for her first service as long as she provided the printed special (we do not provide free inspections and never said that we would)On the date of service, she agreed to have us come to her home between 1:00p.mand 4:00p.m to set up her accountAround 1:15p.m., [redacted] then called and tried to cancel her appointmentWe explained to her that our technician was minutes from her house and that In the service industry, when we spend the time and money to come to her home we cannot except cancelations at the door or the equivalent there ofAt this point, [redacted] became belligerent and unhinged, threatening us and spouting profanitiesShe continued to over talk us every time we spoke and then we knew the conversation was going nowhere so we told her she would be receiving a bill and hung upWe immediately sent her a bill and when she was days past due, we sent her another oneWe realized that she wasn’t going to pay around days past due so we sent her to our collections companyWe are willing to work with people with cancelations when circumstances are out of their hands but this was clearly no thatIn the recordings and the letter she sent to you, [redacted] clearly lies about believing this was a free inspection as she agrees to pay us for the serviceFurthermore, she claims that when she read our reviews, she changed her mindThat's hard to believe as we have well above average reviews on every site we appear onShe is just making excuses for why we shouldn’t hold her accountable [redacted] entered into a verbal agreement and broke itNow she is trying to say anything she can to try and get out of itThese accusations and this kind of behavior hurts small business and is unacceptable Sean M [redacted] ??

> We have received the copy of the complaint and everything *** is saying is falseThis was a legitimate transaction through and throughWe have attached recordings of her fist call to us and months later the voicemail she left with our collections company to support our commentsAs you will
hear in the call, *** called us and agreed to the price of $for her first service as long as she provided the printed special (we do not provide free inspections and never said that we would)On the date of service, she agreed to have us come to her home between 1:00p.mand 4:00p.m to set up her accountAround 1:15p.m., *** then called and tried to cancel her appointmentWe explained to her that our technician was minutes from her house and that In the service industry, when we spend the time and money to come to her home we cannot except cancelations at the door or the equivalent there ofAt this point, *** became belligerent and unhinged, threatening us and spouting profanitiesShe continued to over talk us every time we spoke and then we knew the conversation was going nowhere so we told her she would be receiving a bill and hung upWe immediately sent her a bill and when she was days past due, we sent her another oneWe realized that she wasn’t going to pay around days past due so we sent her to our collections companyWe are willing to work with people with cancelations when circumstances are out of their hands but this was clearly no thatIn the recordings and the letter she sent to you, *** clearly lies about believing this was a free inspection as she agrees to pay us for the serviceFurthermore, she claims that when she read our reviews, she changed her mindThat's hard to believe as we have well above average reviews on every site we appear onShe is just making excuses for why we shouldn’t hold her accountable*** entered into a verbal agreement and broke itNow she is trying to say anything she can to try and get out of itThese accusations and this kind of behavior hurts small business and is unacceptableSean M*** ??

Today's response and requirements for resolution First of all, the law in Oregon states that only one of the parties needs to be aware that a phone call is being recordedSecond, we technically didn’t record any of the phone callsThe marketing company that provided *** with our information records all incoming calls through their site to determine weather or not the call is to be considered a qualified and billable leadWe pay the for phone calls and that is how they keep track of itThe second call is actually a voicemail that *** left with our collections company not a recorded phone callFortunately, these also help us hold people accountable when they enter into a verbal agreement, break it and then lie about itJust as *** has done here*** keeps trying to say that we are somehow discriminating against her because she is a disabled veteranThat is impossible due to the fact that we give a discount to veterans and also, the first time that we heard that she is disabled was in her initial complaint to the DOJWe find it reprehensible that a veteran would stoop to this level of deceit to get out of paying what she owesWe actually do have customers beating down our door for serviceWe just choose to leave some time open on our schedule for emergency calls that come inWe used one of these emergency slots for ***s appointmentSo when *** cancelled at the last minute, we lost the money from her appointment as well as the money she cost us on the back endOur schedule is the lifeblood of our business and ***s lack of respect for our time cost us more than the $we billed her forTo be honest, this is more of a hassle than its worth and we were just going to remove the collections and let it go until we noticed that *** has gone and spread the same slanderous lies about us all over the internetIf *** agrees to take down all of these comments, we will agree to remove the collectionsIf *** refuses to take them down, we will do everything in our power to hold her accountableThank you Josh R***

Today's response and requirements for resolution First of all, the law in Oregon states that only one of the parties needs to be aware that a phone call is being recordedSecond, we technically didn’t record any of the phone callsThe marketing company that provided *** with our information records all incoming calls through their site to determine weather or not the call is to be considered a qualified and billable leadWe pay the for phone calls and that is how they keep track of itThe second call is actually a voicemail that *** left with our collections company not a recorded phone callFortunately, these also help us hold people accountable when they enter into a verbal agreement, break it and then lie about itJust as *** has done here*** keeps trying to say that we are somehow discriminating against her because she is a disabled veteranThat is impossible due to the fact that we give a discount to veterans and also, the first time that we heard that she is disabled was in her initial complaint to the DOJWe find it reprehensible that a veteran would stoop to this level of deceit to get out of paying what she owesWe actually do have customers beating down our door for serviceWe just choose to leave some time open on our schedule for emergency calls that come inWe used one of these emergency slots for ***s appointmentSo when *** cancelled at the last minute, we lost the money from her appointment as well as the money she cost us on the back endOur schedule is the lifeblood of our business and ***s lack of respect for our time cost us more than the $we billed her forTo be honest, this is more of a hassle than its worth and we were just going to remove the collections and let it go until we noticed that *** has gone and spread the same slanderous lies about us all over the internetIf *** agrees to take down all of these comments, we will agree to remove the collectionsIf *** refuses to take them down, we will do everything in our power to hold her accountableThank you Josh R***

> We have received the copy of the complaint and everything *** is saying is falseThis was a legitimate transaction through and throughWe have attached recordings of her fist call to us and months later the voicemail she left with our collections company to support our commentsAs you will
hear in the call, *** called us and agreed to the price of $for her first service as long as she provided the printed special (we do not provide free inspections and never said that we would)On the date of service, she agreed to have us come to her home between 1:00p.mand 4:00p.m to set up her accountAround 1:15p.m., *** then called and tried to cancel her appointmentWe explained to her that our technician was minutes from her house and that In the service industry, when we spend the time and money to come to her home we cannot except cancelations at the door or the equivalent there ofAt this point, *** became belligerent and unhinged, threatening us and spouting profanitiesShe continued to over talk us every time we spoke and then we knew the conversation was going nowhere so we told her she would be receiving a bill and hung upWe immediately sent her a bill and when she was days past due, we sent her another oneWe realized that she wasn’t going to pay around days past due so we sent her to our collections companyWe are willing to work with people with cancelations when circumstances are out of their hands but this was clearly no thatIn the recordings and the letter she sent to you, *** clearly lies about believing this was a free inspection as she agrees to pay us for the serviceFurthermore, she claims that when she read our reviews, she changed her mindThat's hard to believe as we have well above average reviews on every site we appear onShe is just making excuses for why we shouldn’t hold her accountable*** entered into a verbal agreement and broke itNow she is trying to say anything she can to try and get out of itThese accusations and this kind of behavior hurts small business and is unacceptable Sean M*** ??