S&R General Construction

resolved issuei allowed them to compensate me a small amount for the wrecked truck that they sold me as new.they refunded most of the money they took from me for the registration and sales tax and I had to take care of it myself.I would not recommend anyone purchase a vehicle from them without checking it first.also, make sure that they do not try charge you twice for destination charges listed on the stickertheir fees for out of state registration and documentation are excessivecheck with your state on fees before you sign anything with them.good luck

The Business Manager who did the deal has reached out to [redacted] and has left messages to explain all of the paperwork and line by line breakdownWe are currently waiting to hear back from [redacted]

The complainant came to our dealership and we gave him a written promissory agreement that his $10,deposit will be returned back as soon as Dulles Motorcars is able to sell his special factory ordered vehicle

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I couldn't have done this without you My only wish is that they could have spoken to how they will change their shady business practices and how they intend to remedy this.Regards, [redacted] ***

[redacted] leased a [redacted] Unlimited from us on 6/23/The following day he contacted our Sales Manager and had concerns on the price of the vehiclePurchasing and Leasing of the vehicle were both discussed with [redacted] at that time [redacted] returned that day with the intent of purchasing the vehicle, not leasing the vehicleWhen he arrived he asked our Sales Manager if there was anything we could do to get him a better price on the leaseIt ended up, that we were able to save him $a monthOriginal lease payment of $399.98, new lease payment of $ [redacted] chose to go with leasing vspurchasing the [redacted] We also good willed [redacted] a set of all weather mats and filled his [redacted] with gas since he had to drive from Maryland to LeesburgThe difference in pricing that may have been misunderstood is the structure difference in a Lease vsPurchasingAs for his warranty contract, we can absolutely cancel that contract with his written permission, signature, and current millage on the vehicleHaving said that, the refund amount will be sent to the lender and posted to the back end of his leaseMeaning, [redacted] 's monthly payment will remain the same but the term of his loan/lease will be reduced.Tara C***

Dear *** ***, The Sales Manager has spoken to the complainant and agreed to return the $4,The sales Manager also emailed a copy of the repairs that were made on the vehicleThank you, Jennifer B*** Customer Relations Manager | Dulles Motorcars Catoctin Circle SE | Leesburg, VA
###-###-#### direct | ###-###-#### cell Dulles Chrysler Jeep Dodge Ram

Good Afternoon, There was an overcharge in the taxOnce we recieve the refund back we will send it to you.Thank you,Jennifer B***

In response to complaint ***: I spoke to the complainant and let him know he would be receiving his tags no later than Thursday July 07, He is not in risk of having his temporary tags expirePA tax is 6% and Leesburg county tax is 0.2%.The dealership does not profit from the tax and if
there is ever an over payment it is refunded to the customerWarmest regards,Jennifer B*** Customer Relations Manager | Dulles Motorcars Catoctin Circle SE | Leesburg, VA ###-###-#### direct | ###-###-#### cellDulles Chrysler Jeep Dodge Ram

As stated in the previous e-mail, "The difference in pricing that may have been misunderstood is the structure difference in a Lease vs. Purchasing"

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

resolved issue. I allowed them to compensate me a small amount for the wrecked truck that they sold me as new.they refunded most of the money they took from me for the registration and sales tax and I had to take care of it myself.I would not recommend anyone purchase a vehicle from them without checking it first.also, make sure that they do not try charge you twice for destination charges listed on the sticker. their fees for out of state registration and documentation are excessive. check with your state on fees before you sign anything with them.good luck.

The Business Manager who did the deal has reached out to [redacted] and has left messages to explain all of the paperwork and line by line breakdown. We are currently waiting to hear back from [redacted].

Good Morning, I tried to call [redacted] this morning to go over the cancellations. Both contracts have been cancelled and a full refund will be sent to [redacted]. We are truly sorry about the inconvenience. This process will take 2-4 more weeks at the most; the typical turn around for warranty...

cancellation and refund is 6-8 weeks. Thank you,Jennifer B[redacted] Customer Relations Manager | Dulles Motorcars 109 Catoctin Circle SE | Leesburg, VA 20175 ###-###-#### direct | ###-###-#### cellDulles Chrysler Jeep Dodge Ram

The complainant came to our dealership and we gave him a written promissory agreement that his $10,000 deposit will be returned back as soon as Dulles Motorcars is able to sell his special factory ordered vehicle.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I couldn't have done this without you.  My only wish is that they could have spoken to how they will change their shady business practices and how they intend to remedy this.Regards,
[redacted]

[redacted] leased a 2017 [redacted] Unlimited from us on 6/23/17. The following day he contacted our Sales Manager and had concerns on the price of the vehicle. Purchasing and Leasing of the vehicle were both discussed with [redacted] at that time. [redacted] returned that day with the...

intent of purchasing the vehicle, not leasing the vehicle. When he arrived he asked our Sales Manager if there was anything we could do to get him a better price on the lease. It ended up, that we were able to save him $65.08 a month. Original lease payment of $399.98, new lease payment of $334.90. [redacted] chose to go with leasing vs. purchasing the 2017 [redacted]. We also good willed [redacted] a set of all weather mats and filled his [redacted] with gas since he had to drive from Maryland to Leesburg. The difference in pricing that may have been misunderstood is the structure difference in a Lease vs. Purchasing. As for his warranty contract, we can absolutely cancel that contract with his written permission, signature, and current millage on the vehicle. Having said that, the refund amount will be sent to the lender and posted to the back end of his lease. Meaning, [redacted]'s monthly payment will remain the same but the term of his loan/lease will be reduced.Tara C[redacted]