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SR Homes, LLC.

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SR Homes, LLC. Reviews (1)

Sullivan Rowell Homes is not just a home builder, they also have many properties that they rent out as well. We have rented one of their properties for almost 4 years and have NEVER once been late on our rent or anything else; we have been the gold standard in regards to renters. Part of our lease agreement with Sullivan Rowell is that they will take care of the lawn care and maintenence of the home we rent. They contract landscaping companys/ guys that come out on a weekly basis to mow our lawn. Recently, I had noticed that our lawn was getting long and it had been a few weeks since they lawn care guys had been out to cut our grass. I was talking to a neighbor, who also happens to rent their home from Sullivan Rowell, who informed me that the guy that has been hired to cut our grass (Sullivan Rowell had recently hired a new guy to take care of our lawn) had been arrested and sent to prison for drugging and molesting young girls. Coincidentally enough, another neighbor happened to be a parole officer involved with the arrested of this child predator and that is how this all came out in the open. As a mother of two young girls of my own, one being special needs and non verbal, I was both disgusted and upset by this news. The next morning, I called Sullivan Rowell to voice my concerns and to seek some sort of explanation/ resolution for this. The office manager who usually deals with all us renters was out for the week and so the young man who answered the phone transfered my call to Todd. I explained to him who I was and that I was concerned about what I had learned about the man that had been cutting my lawn the last few weeks. His response was a very dissmissive "yeah, we are aware." I told him that I was calling as a concerned mother and renter and that I was wondering if there was any kind of back ground check done on this individual that was hired to come into my backyard where my daughters often play every week to cut my grass. Again, I received a very dismissive response from Todd: "yea we are aware and we have policies and procedures in place that we follow when we are hiring our contractors." I was completely taken aback by his dissmissive response. I then said that I felt he was being very dissmissive and casual about this whole situation, at which he RAISED HIS VOICE at me and said "I don't apprecitate you saying I don't care, and that I knowingly hired a child molester to take care of your yard!" I told Todd that I never said either of those things, that he was putting words in my mouth. I told him that I was very upset about the whole situation and I was calling as a parent and renter wanting to know what precautions they take, as a business, when they hire people to come into my home to fix/maintain things to help ensure the safety of my family. I told him that I did not understand his dissmissive and now, condesending reaction to my call. I asked him if he was a parent, and he stated "yes" I then said that he should then completlely 110 % understand why I was so upset about this and wanting an explanation/ reassurance. Todd then stated emphatically "I hire hundreds of contractors every year to do many things and they have hundreds of employees, I cannot nor do I think it is lawfull, to do a background check on all of them." I directly asked him if the guys that work directly for Sullivan Rowell that come into my home for minor repairs have a background check done, he responded with "yes." I then stated ok, I understand that you dont necessarily have control over "all these hundreds of contractors and all of their employess that you hire" but that I felt the lawn care guys should be held to a higher standard then the other contractors as they don't just come out to our home once a year for electrical or plumbing or whatever, they are in are backyards EVERY WEEK. The particular man that was arrested for child molestation that they had recelty hired, was the only one of two guys that were coming out (and I think the owner of the company?), they could have EASILY done a background check on him. Todd then stated, very impatiently, "this was just one freak incident, I do check what I can when these contractors are hired, I check references, the Revdex.com. This just happened." I told him that I did not understand why he was being so defensive, that I was not the only upset renter, that 2 other neighbors were very distraught about this too (both of them renters), and we are only looking for an explanation and reassurance! I then stated that I didn't know if he had a replacement yet or not, but that I knew a very reputable man in town that owned a landscaping company. Todd sarcastically stated "well, did you do a background check on him?" I could not believe the disrespect and lack of caring I was receiving during this phone call that was about the safely and well being of my family. At this point, we had been on the phone for almost ten min. I stated Todd, I don't know why you are treating this phone call as if I am being unresonable. All I am doing, is calling you as a very concerned mom and renter. I am only asking for some reassurance that going forward steps will be taken to ensure that the people coming into my yard on a weekly basis are safe." Finally, after talking to him for 10 min, Todd quite raising his voice at me, quit being snarky and sarcastic, quit putting words in my mouth and being defensive, and stated "Yes, Anna, I will do whatever is in my power to do background checks, check references, and ask more questions when hiring these guys." I then stated "Todd, that was all you had to say. That was all I was calling for and that sentence was the best thing you have said in this entire 10 min conversation." Todd said "well, I apprectiate your phone call." I said thank you and the call concluded.

As if the fact that a child predator was hired to do my yard work and had been in my back yard on a regular basis in the last few weeks wasn't bad enough, I was so upset by the treatment of my phone call. When I called the office I was expecting a curteous, profession phone call to take place. All I wanted was an explanation of the procedures that they follow in hiring these people, and reassureance of how it could be improved so that this never happens again going forward. I was not expecting Todd to be so defensive, rude, condesending and unprofessional. He handled the entire situation with complete lack of caring and treated me as if I was being unresponable by being a concerned mom and renter. Before this incident, I had the utmost respect for Sullivan Rowell Homes. I had been renting from them for FOUR years. They were always on top of repairs and things that needed to be taken care of around my home; I even referred them to a couple of friends that had been looking to build/ rent homes!

It is my hope that in reflection on the matter, Todd can see this awful situation that put my family in danger, and understand my VALID CONCERN and that it is not ok to treat others with the complete lack of professionalism the way he treated me.

This all happened in the Summer of 2014, I waited until now (Dec 2014) to submit this review as we were still living in the rental with Sullivan Rowell until a few weeks ago.

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Description: Contractors - General, Home Builders, Construction & Remodeling Services, Construction Management, Home Design & Planning, Home Improvements - Additions, Remodeling Services, Design & Build Contractor, Building Contractors

Address: 6601 W Deschutes Ave Ste B, Kennewick, Washington, United States, 99336-7811

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