SRA Associates Inc.

Attn: ***
Georgina,
We are in receipt of your correspondence
received on May 17, 2014. As an
accredited member of the Revdex.com of New Jersey, first let me say
that SRA Associates
complies with all federal, state and local laws concerning
the collection of past due accounts. In addition, we train our staff to be professional and courteous with all parties,
regardless of circumstance, whenever we are discussing repayment terms for an
outstanding account. Finally, we take all complaints seriously and conduct a formal investigation when they are
received
I am writing
a response to the complaint that was filed against our office by *** ***. I had an opportunity to review the
complaint and would like to take a second to say that we have already removed the phone *** If there are any further questions or concerns, please feel free to contact me
Sincerely,
*** *** ***
*** *** ***
***
?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This collection company is legit the worst! They spent months calling me, two- to three times a day and never left messagesWhen they finally couldn't reach me, they sent me a letter regarding the collection, to which I then disputed itThey were able to ascertain appropriate documentation to substantiate the debtI then sent payment to them and asked them to remove the negative entry from my credit within daysThey mailed me a letter back saying they do not report to the credit bureaus and that due to that stipulation in my letter, they could not take the payment, WTH is that?!?! After months and months of harassing me for the money, now I am trying to pay and you won't take itThis is utterly ridiculous

To whom it may concern:     In response to this complaint, I wanted to respond to what was stated here.  SRA Associates does not report to any credit bureau.  We do not currently even have the capability of doing so.  Therefore, we are not reporting...

this individual as is described in this complaint.  Kindly remove this compliant from our record as it is inaccurate.     If I can be of further assistance, please don't hesitate to contact me.Thanks  [redacted]SRA Associates###-###-####

SRA ASSOCIATES, INC.

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[redacted], [redacted]
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July 21, 2014
Attn:  [redacted]  [redacted],       We are in receipt of your correspondence received on July 21, 2014.  As an accredited member of the Revdex.com of New Jersey, first let me say that SRA Associates complies with all federal, state and local laws concerning the collection of past due accounts.  In addition, we train our staff to be professional and courteous with all parties, regardless of circumstance, whenever we are discussing repayment terms for an outstanding account.  Finally, we take all complaints seriously and conduct a formal investigation when they are received.      I am writing a response to the complaint that was filed against our office by [redacted].  I had an opportunity to review the complaint and would like to take a second to say that my research actually agrees with most of what he is saying.  Our representative should have acknowledged his request to remove the phone number from the system right from the start.  We have addressed this matter with the individual that he spoke with and have taken the necessary action to ensure that this will not happen again. 
 
     Based upon my findings, I do want to sincerely apologize to Mr. [redacted] for the behavior of our representative.  This is not the way SRA trains our staff to conduct business.  I do apologize for an inconvenience that this may have caused.   I also appreciate that he has brought this to our attention as it will help us with quality assurance going forward.
 
     If there are any further questions or concerns, please feel free to contact me.
 
                                        ...⇄ Sincerely
 
                                        ...⇄ [redacted], President

To whom it may concern:     In response to this complaint, I wanted to respond to what was stated here.  SRA Associates does not report to any credit bureau.  We do not currently even have the capability of doing so.  Therefore, we are not reporting this...

individual as is described in this complaint.  Kindly remove this compliant from our record as it is inaccurate.     If I can be of further assistance, please don't hesitate to contact me.Thanks  [redacted]SRA Associates###-###-####

Review: SRA Associates continues to contact my home phone regarding a collection for [redacted] is of no relation to me or my family and I have no knowledge of this debt. My wife and I have repeatedly tried to respond and tell them that we have nothing to do with the person that they are trying to contact, but phone calls continue to come, sometimes waking my children during nap time. I understand a mistake and wanting to collect money owed, but please quit harassing me and my family who have nothing to do with the debt you are trying to collect. It has become harassment.Desired Settlement: Would like to know that they have received this request and that they will no longer contact me regarding this debt that they are trying to collect.

Business

Response:

Attn: [redacted]

Georgina,

We are in receipt of your correspondence

received on May 17, 2014. As an

accredited member of the Revdex.com of New Jersey, first let me say

that SRA Associates complies with all federal, state and local laws concerning

the collection of past due accounts. In addition, we train our staff to be professional and courteous with all parties,

regardless of circumstance, whenever we are discussing repayment terms for an

outstanding account. Finally, we take all complaints seriously and conduct a formal investigation when they are

received.

I am writing

a response to the complaint that was filed against our office by [redacted]. I had an opportunity to review the

complaint and would like to take a second to say that we have already removed the phone [redacted] If there are any further questions or concerns, please feel free to contact me.

Sincerely,

?

Review: SRA ASSOCIATES, INC. are reporting the following account on my credit report that doesn't belong to me;

1. Account # [redacted], Amount due; $224.36. I fully deny this account.Desired Settlement: To have the above account deleted off of my credit report.

Business

Response:

To whom it may concern: In response to this complaint, I wanted to respond to what was stated here. SRA Associates does not report to any credit bureau. We do not currently even have the capability of doing so. Therefore, we are not reporting this individual as is described in this complaint. Kindly remove this compliant from our record as it is inaccurate. If I can be of further assistance, please don't hesitate to contact me.Thanks [redacted]SRA Associates###-###-####

Review: At 6 p.m. Pacific Time on Thursday, July 17, 2014, I received an incoming telephone call. I said, "Hi, this is [redacted]." The caller said, "This is [redacted], calling on a recorded line." I asked, "Who are you and why are you calling on a recorded line?" The caller said "This phone conversation is being recorded." I said, "Turn off the tape recorder and I'll speak to you." The caller said, "There is no way that is going to happen." The caller then hung up.

My phone had captured the caller's telephone number. I called back. The person answering said "SRA Associates. How may I direct your call?" I said "[redacted], please." The person said, "What is your account number?" I said, "I don't have one. I want to speak to [redacted] so I can find out why he called me and why he hung up on me." The person said, "What's your social?" I said, "I'm not going to release my Social Security Number over the telephone to total stranger. I'm simply tring to find out what this is all about." The person said, "Please hold," and then immediately hung up.

At 1 p.m. Pacific Time on Friday, July 18, 2014, I received a call from the same number as [redacted] had called from. I said, "Hello?" The person immediately hung up.

I just now (at 3:29 p.m. Pacific Time on Friday, July 18, 2014) went onto the internet and googled SRA Assiciates. I learned that SRA Associates is a collection agency.

I have an excellent credit rating. I have no debts. I owe no one anything.Desired Settlement: I respectfully request:

1. a written apology from SRA Associates, [redacted] New Jersey 08083;

2. a written statement from SRA Associates that SRA Associates never will contact me again; and

3. that this complaint be reported on the records of Revdex.com Serving New Jersey.

Thank-you very much!

Business

Response:

SRA ASSOCIATES, INC. [redacted], NJ 08052 ###-###-#### ###-###-#### = Fax July 21, 2014 Attn: [redacted], We are in receipt of your correspondence received on July 21, 2014. As an accredited member of the Revdex.com of New Jersey, first let me say that SRA Associates complies with all federal, state and local laws concerning the collection of past due accounts. In addition, we train our staff to be professional and courteous with all parties, regardless of circumstance, whenever we are discussing repayment terms for an outstanding account. Finally, we take all complaints seriously and conduct a formal investigation when they are received. I am writing a response to the complaint that was filed against our office by [redacted]. I had an opportunity to review the complaint and would like to take a second to say that my research actually agrees with most of what he is saying. Our representative should have acknowledged his request to remove the phone number from the system right from the start. We have addressed this matter with the individual that he spoke with and have taken the necessary action to ensure that this will not happen again. Based upon my findings, I do want to sincerely apologize to Mr. [redacted] for the behavior of our representative. This is not the way SRA trains our staff to conduct business. I do apologize for an inconvenience that this may have caused. I also appreciate that he has brought this to our attention as it will help us with quality assurance going forward. If there are any further questions or concerns, please feel free to contact me. Sincerely [redacted], President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,