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SriPraPhai Reviews (3)

Dear [redacted] , My sincere apologies if my waitstaff gone up to you to asked for additional TIPOur internal policy is clear that our waitstaff cannot go asking for TIP from customers They have to average it out I tried to look into details from my POS and I believe that your group came around 5:PM on Saturday eveningDuring that time it is possible that our waitstaff is taking turn to have their dinner and the floor could be short-staffFrom my experience, good service could also be a challenge if a lot of customers coming in for dinning earlyI will normally walk around and help out during this periodUnfortunately, the week that you came, I was on vacation with my family I have asked my waiter and waitress whether they gone out of their way to ask for additional TIPThey said "No" Going forward, I am ordering name tags for our waiters and waitressesWe will put a customer comments box so that we can learn more about our services and quickly resolve those is***s From my conversation with ***, my waitress at [redacted] location,who you have spoken toShe said that you mentioned to her that our food is good but you were not happy with our serviceTherefore, I am sending you back your TIP of $to your address in ** Best regards, ***

Dear [redacted],
My sincere apologies if my waitstaff gone up to you to asked for additional TIP. Our internal policy is clear that our waitstaff cannot go asking for TIP from customers....

They have to average it out.
I tried to look into details from my POS and I believe that your group came around 5:30 PM on Saturday evening. During that time it is possible that our waitstaff is taking turn to have their dinner and the floor could be short-staff. From my experience, good service could also be a challenge if a lot of customers coming in for dinning early. I will normally walk around and help out during this period. Unfortunately, the week that you came, I was on vacation with my family.
I have asked my waiter and waitress whether they gone out of their way to ask for additional TIP. They said "No".
Going forward, I am ordering name tags for our waiters and waitresses. We will put a customer comments box so that we can learn more about our services and quickly resolve those is[redacted]s.
From my conversation with [redacted], my waitress at [redacted] location,who you have spoken to. She said that you mentioned to her that our food is good but you were not happy with our service. Therefore, I am sending you back your TIP of $33 to your address in **.
Best regards,
[redacted]

Review: SriPraPhai restaurant in queens. We went to celebrate a 50 th birthday. We were escorted to a garden seat at a very dirty and stick table. I asked for the table to be cleaned but no one came to clean the table. To get the waiters attention for appetizers was a task since there was no particular waiter assigned to a specific table. After about 5 minutes they served us with water and had to wait for another 5 minutes to get extra napkin to clean the table ourselves.. There was critters crawling and birds eating off the table. Since we did not know the area and was already at this place we continued to order. After a we got the check we decided to leave a 10% tip the another waitress who did not even attend to us cam over to the table and spread the money access the tray and said that you only left a 10% tip. She waited as my sister in law added another 5% as she was blocked by the waitress. I asked my sister in law why did she do that and she said she felt embarrassed and humiliated. There is no way that anyone should make customers feel this way as a tip is a gesture of good service. I went back into the restaurant after I settled my family into our car and asked for a [redacted]. I was told by the same waitress that there is no [redacted] and no one is in charged. Today 7/**/14 I called the location in [redacted] which is the location we were at and was told again that there is no [redacted]. I also found a location in Long Island and spoke to [redacted] who told me that [redacted] is the [redacted] and she will leave a message. I this that when children are present in a situation like this they should not be approached in a threatened manner as we experience.Desired Settlement: Refund of the total bill $184.00 plus the forced/intimidated tip of $33.00

Business

Response:

Dear [redacted],

My sincere apologies if my waitstaff gone up to you to asked for additional TIP. Our internal policy is clear that our waitstaff cannot go asking for TIP from customers. They have to average it out.

I tried to look into details from my POS and I believe that your group came around 5:30 PM on Saturday evening. During that time it is possible that our waitstaff is taking turn to have their dinner and the floor could be short-staff. From my experience, good service could also be a challenge if a lot of customers coming in for dinning early. I will normally walk around and help out during this period. Unfortunately, the week that you came, I was on vacation with my family.

I have asked my waiter and waitress whether they gone out of their way to ask for additional TIP. They said "No".

Going forward, I am ordering name tags for our waiters and waitresses. We will put a customer comments box so that we can learn more about our services and quickly resolve those is[redacted]s.

From my conversation with [redacted], my waitress at [redacted] location,who you have spoken to. She said that you mentioned to her that our food is good but you were not happy with our service. Therefore, I am sending you back your TIP of $33 to your address in **.

Best regards,

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Description: RESTAURANTS

Address: 64-13 39th ave, Woodside, New York, United States, 11377

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ww.sripraphairesturant.com

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Shady, yet now dead: once upon a time this website was reported to be associated with SriPraPhai, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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