SSD Alarm Systems

I have been a customer since 2016 and signed a 5yr contract for the fire alarm system that was installed in my business. At the time SDD wasn't able to monitor the system without phone lines. Then in 2019 they introduced a new system called FireNet & SecureNet Communicators system that replaced my phone lines. I signed a 5yr contract for this service. I am closing my business at the end of this month. I called the company to inform them that I was closing and needed the balance for the FireNEt & SecureNet Communicators system. I was informed that my original contract from 2016 was voided when I added to my service, so I owe an additional 30 months on my fire alarm system that I had already fulfilled the contractual agreement. Of course, I was told that it was in the contract on page 4, and I should have read the entire contract. The company will not take any responsibility that their representative should have explained this to me their customer that my original contract would be voided and the 5yrs started over again. I was told that if I don't pay the full balance then they will put the remaining balance on my credit. If you decide to go with this company, make sure that they go over every page of the contract don't assume that your representative has disclosed all the important parts of the contract to you. A very disappointed customer.

I am closing my business due to income. I contacted SSD to cancel my service, and ask if they would review my contract since I was canceling 5 months prior to the contract ended. It came back that they are not willing to work with me in the slightest way. I was not asking for them to remove my 5 months, but felt after being a strong client for 6 years, they could help out. I am very disappointed that it is all about the bottom line for them. The system is mine , so there would be no service call to remove it, just an adjustment to help, so I am not stuck with an outstanding large bill. Since there seems to be a lack of any customer relations, I would have to say I would not recommend them AT ALL. They all sound like robots when speaking to them. Will not veer from the written script saying, according to your contract.

Review: I properly notified SSD to cancel my service with them in accordance with the written contract we have. SSD continues to bill me for month after month of service that was to end August 15, 2015. I have received collection letters from SSD and each time I call them to try to get them to abide by the contract, nothing happens. They even agreed that there is a credit due me of $179.55, starting back in April of this year that has not been posted yet. I received another bill today showing a past due balance. I again called and left a message for the collection person to call me. As of right now, I have not received a call back.

I have again called the rep in Arlington Texas that I dealt with originally, as I have every month since the beginning of this contract. He agrees that SSD is failing to comply with not only the Contract we had but to even conduct business in a profession and timely manner.

I will try to contact the owner of SSD directly but please contact SSD and see if they will uphold their contract.Desired Settlement: Post the back credits to my account, terminate the service as of the August 15, 2015 requested date, and stop the billing for any service after August 15, 2015 and correct any past due billing amounts.

Business

Response:

To Whom it May Concern:Our Customer Relations Manager reached out to our client upon

receipt of this complaint to address his concerns. Upon speaking with our

client and determining this problem was related to a computer error, the

problem was corrected immediately with our apology. The client was pleased with

the issue being corrected. The account is now closed and reflects a $0.00

balance. Sincerely,

SSD Systems

800.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,