SSM Health St. Louis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Sincerely, [redacted]

When the patient arrived for her visit on 8/11/17, the practice verified her insurance coverage through the usual systems on her date of service of 8/11/The system reported active coverage until 11/19/so the practice acted according to the information available at the timeIt was later
learned that insurance coverage ended on 8/10/and therefore did not cover the services rendered during her visit and subsequent lab workWhile we have systems in place to verify eligibility, insurance coverage is a matter that is coordinated between the insurance company and the patient. We have reached out to the patient to review financial options. Tell us why here

SSM Health wants to advise the Revdex.com that this complaint does not pertain to the hospital but to SSM Medical Group which is a different entity. We did forward it to *** ***, Team Leader of Billing @*** with Central Business Office Billing of SSM Medical Group. We hope
this assists you with resolving this issue and we request that this complaint be closed and removed from our business file. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. 
Sincerely,
[redacted]

Per the notice dated 11/11/2016 (enclosed), I have received and responded to the above patient.In summary the account balance was forwarded to the collection agency, per SSM's policy for all accounts being greater than 120 days old, having no payment posted.  According to Mr. [redacted] the address on file was incorrect.  Therefore he had not received either of the 6 statements mailed to his residence.  Currently, the address has been updated in our system and the balance in question has been resolved.In addition, I have assured Mr. [redacted] that his medical records had not been shared with any agency.  As well, his credit would not be affected, since payment was made within 30 days of being forwarded to the collection agency.  At this point, the patient seems satisfied that this issue has been completely resolved.Please feel free to contact me with any questions you may have via the information listed below.