SSM St Charles Clinic Medical Group

The patient has requested a refund of the deposits that he paid to providers that are not part of the SSM Medical Group, therefore we cannot refund any money that has not been paid to SSM Medical Group. The two doctors the patient saw are not part of the SSM Medical Group and should contact
those offices to request a refund or file a complaintPlease see the letter attached on what was previously done on this account.SSM Medical Group has no patient balance for this patient at this time

Due to a system error that was identified, there were duplicate refund checks sent out erroneously, resulting in some patients receiving a duplicate refund check.  The duplicate check was unmistakably an oversight in our system and we ask that the check be return it to the office.  The...

refund that was sent to Ms. [redacted] in error was added back on her account until either the refund check or funds equal to the check was received by our office.  As a result of this issue, we have taken necessary measures to ensure this doesn’t happen in the future.  An invoice with the appropriate amount due was sent to Ms. [redacted].We regret any inconveience this has caused Ms. [redacted] but cannot disregard the amount that is due by her.  [redacted] Executive Director, Medical Group CBO