Dear Sir, We received complaint number [redacted] from our patient stating he did not receive a billing statement for services provided on May 10, 2017, and his account was turned over to collectionsHe also stated this effected his credit negatively One statement was mailed to the address listed on this complaintWe received return mail from this address .The phone number provided at time of service is no longer a working numberTo date we have not been able to contact the patientSeveral unsuccessful attempts have been made to contact the patient via e-mail, and the phone number provided on this complaintSSM Health billing policy is to send account with no contact information to our outside collection agency, so they may further research contact information for the patient We are willing to return the account from collections and offer all payment options that are available with SSM HealthWe kindly request that the patient contact us at [redacted] , so we may discuss his account with him [redacted] Patient Liason
We did not receive notification of this complaint on 10/30/We will investigate and respond today (11/7/17)Please update the notification email address to: [redacted] This will forward any concerns received to our team email box to ensure that concerns are received and responded to in a timely manner.Thank you, [redacted] Supervisor- Patient Account SupportSSM Health [redacted]
Complaint: [redacted] I am rejecting this response because: I was told I was in network, and now they're saying they don't have conversations with patients about whether or not they're in-networkThat's a bunch of bogusI did have a conversation with the woman in charge of admitting who promised me I was in-networkAnd I've been in hospitals before and they normally check with your insurance before they run these really extensive, expensive testsThe guy who took me to get an MRI also said I should be coveredThey did have conversations with me about my coverageIf she would have told me that I'm not covered, I could have walked back out and looked up other options Sincerely, [redacted]
Dear Sir, We received complaint number [redacted] from our patient stating he did not receive a billing statement for services provided on May 10, 2017, and his account was turned over to collectionsHe also stated this effected his credit negatively One statement was mailed to the address listed on this complaintWe received return mail from this address .The phone number provided at time of service is no longer a working numberTo date we have not been able to contact the patientSeveral unsuccessful attempts have been made to contact the patient via e-mail, and the phone number provided on this complaintSSM Health billing policy is to send account with no contact information to our outside collection agency, so they may further research contact information for the patient We are willing to return the account from collections and offer all payment options that are available with SSM HealthWe kindly request that the patient contact us at [redacted] , so we may discuss his account with him [redacted] Patient Liason
We did not receive notification of this complaint on 10/30/We will investigate and respond today (11/7/17)Please update the notification email address to: [redacted] This will forward any concerns received to our team email box to ensure that concerns are received and responded to in a timely manner.Thank you, [redacted] Supervisor- Patient Account SupportSSM Health [redacted]
Complaint: [redacted] I am rejecting this response because: I was told I was in network, and now they're saying they don't have conversations with patients about whether or not they're in-networkThat's a bunch of bogusI did have a conversation with the woman in charge of admitting who promised me I was in-networkAnd I've been in hospitals before and they normally check with your insurance before they run these really extensive, expensive testsThe guy who took me to get an MRI also said I should be coveredThey did have conversations with me about my coverageIf she would have told me that I'm not covered, I could have walked back out and looked up other options Sincerely, [redacted]