Initial Business Response /* (1000, 6, 2016/10/04) */
In regards to case # XXXXXXXX they are factory defects due to new Government regulations due to lead limits in the making of plumbing productsPierce Plumbing changed all products that were at issue asap.As far as sump pump we changed it out
promptly and turned
in clean up and damages to insurance company on the same day and they have been in contact with home owner as well with factory
rep regarding the pump,they will take apart and determine if pump is issue or what ever He was told by insurance company to turn into
his homeowners insurance and when they figure every thing out they will straighten it out with himI don't know what he is talking about lost time because we have been there every time he callsDay, night,also when he left door unlocked for us because no one was homeWe have never had a time we didn't go right thereIf no one was going to be home he could of turned all the water off to the house and called us when he did get homeI have been in contact with Brass Craft which is where the stops come from, which they have had multiple products go bad because of the material they received to make the products
Initial Business Response /* (1000, 6, 2016/10/04) */
In regards to case # XXXXXXXX they are factory defects due to new Government regulations due to lead limits in the making of plumbing productsPierce Plumbing changed all products that were at issue asap.As far as sump pump we changed it out
promptly and turned
in clean up and damages to insurance company on the same day and they have been in contact with home owner as well with factory
rep regarding the pump,they will take apart and determine if pump is issue or what ever He was told by insurance company to turn into
his homeowners insurance and when they figure every thing out they will straighten it out with himI don't know what he is talking about lost time because we have been there every time he callsDay, night,also when he left door unlocked for us because no one was homeWe have never had a time we didn't go right thereIf no one was going to be home he could of turned all the water off to the house and called us when he did get homeI have been in contact with Brass Craft which is where the stops come from, which they have had multiple products go bad because of the material they received to make the products