SSS Auto Inc

Initial Business Response /* (1000, 8, 2014/07/21) */
In response to the consumer's complaint above: First and foremost, we handle each and every customer concern with honesty, tact and dignity. Ms. [redacted]'s vehicle repair was conducted. Other repairs were initially recommended in which...

she declined them. Easily, we could have informed her that the repairs that were recommended needed immediate attention, however, being that she informed us that her budget was tight, we did the repair that was her utmost concern, and what her vehicle needed immediately. Ms. [redacted]'s complaint pertaining to all of the repairs being recommended by Lexus due to the fact of our establishment's repair had caused further damages is a false accusation. Being said, we had spoken to the dealership ourselves, and [redacted] Director of Sales/Service at Lexus Chicago had informed us that under no circumstance should an employee practice unethical business by pointing fingers at other establishments. the part that we installed was the correct one. Nonetheless, the size of the fuel pump was a concern that Ms. [redacted] had mentioned in her complaint. Both the fuel pump part that the dealership installed, as well as our establishment's part was the same manufactured and proper fitting part. This was confirmed by the dealership. It was under no circumstance the wrong part installed. As for the complaint of Lexus repair work being three times the price amount of our establishment, this is a false accusation. Realistically, we all know that dealerships have higher part prices and higher labor costs, and due to this, there was a significant price difference just as well as what we had recommended, was declined by Ms. [redacted], but she was talked into doing the repair at the dealership and now seems to blame us for the money she has spent. Had the fuel pump been faulty, we would have replaced at no extra cost, as there is a one year warranty, but she chose to have the other recommendations performed by the dealership since there was a misleading statement by one of their employees that [redacted] herself mentioned to be a false statement on the employee's behalf. Out of goodwill, we incurred the cost of the new power steering pump that was installed by Lexus to satisfy Ms. [redacted] and make her feel comfortable even though the part that we installed was correct. The amount of the part was $528.11, and SSS Auto Repair paid this cost. We feel that we have met every possible aspect to satisfy Mr. [redacted] and that she should feel confident about this.

DO NOT TAKE YOUR VEHICLE HERE! The owner Anthony will bait and switch you!!
I recently Spent $1900 to do a full brake job among a few other repairs. I did 2 new front calipers, 2 new front rotors and pads and rear pads and rotors.
He claimed he was giving me brand new (NOT RE-MANUFACTURED) calipers and charged me $362 / caliper. Upon further digging, and product comparison with [redacted] City [redacted] and [redacted] it was determined that the calipers he installed were actually RE-MANUFACTURED. And this RE-MANUFACTURED part can be purchased at [redacted] for $89 each. Upon asking Anthony the owner for help in discounting his RE-MANUFACTURED work and giving new calipers as he promised in his estimate, he was completely unwilling to offer any discount or replace the RE-MANUFACTURED calipers with the new ones he promised during his estimate.
This auto shop should be avoided at all costs. Do not take your vehicle here. SSS AUTO IS NOT TO BE TRUSTED.