Initial Business Response / [redacted] (1000, 8, 2014/07/21) */ In response to the consumer's complaint above: First and foremost, we handle each and every customer concern with honesty, tact and dignityMs [redacted] 's vehicle repair was conductedOther repairs were initially recommended in which she declined themEasily, we could have informed her that the repairs that were recommended needed immediate attention, however, being that she informed us that her budget was tight, we did the repair that was her utmost concern, and what her vehicle needed immediatelyMs [redacted] 's complaint pertaining to all of the repairs being recommended by Lexus due to the fact of our establishment's repair had caused further damages is a accusationBeing said, we had spoken to the dealership ourselves, and [redacted] Director of Sales/Service at Lexus Chicago had informed us that under no circumstance should an employee practice unethical business by pointing fingers at other establishmentsthe part that we installed was the correct oneNonetheless, the size of the fuel pump was a concern that Ms [redacted] had mentioned in her complaintBoth the fuel pump part that the dealership installed, as well as our establishment's part was the same manufactured and proper fitting partThis was confirmed by the dealershipIt was under no circumstance the wrong part installedAs for the complaint of Lexus repair work being three times the price amount of our establishment, this is a accusationRealistically, we all know that dealerships have higher part prices and higher labor costs, and due to this, there was a significant price difference just as well as what we had recommended, was declined by Ms [redacted] , but she was talked into doing the repair at the dealership and now seems to blame us for the money she has spentHad the fuel pump been faulty, we would have replaced at no extra cost, as there is a one year warranty, but she chose to have the other recommendations performed by the dealership since there was a misleading statement by one of their employees that [redacted] herself mentioned to be a statement on the employee's behalfOut of goodwill, we incurred the cost of the new power steering pump that was installed by Lexus to satisfy Ms [redacted] and make her feel comfortable even though the part that we installed was correctThe amount of the part was $528.11, and SSS Auto Repair paid this costWe feel that we have met every possible aspect to satisfy Mr [redacted] and that she should feel confident about this
Initial Business Response / [redacted] (1000, 8, 2014/07/21) */ In response to the consumer's complaint above: First and foremost, we handle each and every customer concern with honesty, tact and dignityMs [redacted] 's vehicle repair was conductedOther repairs were initially recommended in which she declined themEasily, we could have informed her that the repairs that were recommended needed immediate attention, however, being that she informed us that her budget was tight, we did the repair that was her utmost concern, and what her vehicle needed immediatelyMs [redacted] 's complaint pertaining to all of the repairs being recommended by Lexus due to the fact of our establishment's repair had caused further damages is a accusationBeing said, we had spoken to the dealership ourselves, and [redacted] Director of Sales/Service at Lexus Chicago had informed us that under no circumstance should an employee practice unethical business by pointing fingers at other establishmentsthe part that we installed was the correct oneNonetheless, the size of the fuel pump was a concern that Ms [redacted] had mentioned in her complaintBoth the fuel pump part that the dealership installed, as well as our establishment's part was the same manufactured and proper fitting partThis was confirmed by the dealershipIt was under no circumstance the wrong part installedAs for the complaint of Lexus repair work being three times the price amount of our establishment, this is a accusationRealistically, we all know that dealerships have higher part prices and higher labor costs, and due to this, there was a significant price difference just as well as what we had recommended, was declined by Ms [redacted] , but she was talked into doing the repair at the dealership and now seems to blame us for the money she has spentHad the fuel pump been faulty, we would have replaced at no extra cost, as there is a one year warranty, but she chose to have the other recommendations performed by the dealership since there was a misleading statement by one of their employees that [redacted] herself mentioned to be a statement on the employee's behalfOut of goodwill, we incurred the cost of the new power steering pump that was installed by Lexus to satisfy Ms [redacted] and make her feel comfortable even though the part that we installed was correctThe amount of the part was $528.11, and SSS Auto Repair paid this costWe feel that we have met every possible aspect to satisfy Mr [redacted] and that she should feel confident about this