SST Card Services

SST has added a late fee to our account two months in a row The "friendly customer service rep" isn't available any time You call their -388-number and there isnt anyway to get to get a person on the phone! This company also has dropped our credit limit multiple times over the years and had the nerve to charge us an over credit feeThe last two payments were mailed 3/and 3/and were submitted for payment on 2nd of every month.-Really it took days and the other days to the USPS to get thereI find that hard to belive Are you kidding,!How CC companies are allowed to operate like is criminals

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: SST contacted me in a very timely mannerThey were very nice and very helpfulI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

December 19, Better Business Bureau Attn: [redacted] P.OBox Columbus, GA 31902- RE: [redacted] Case No.: [redacted] Dear Ms***: We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist By way of background, Systems & Services Technologies, Inc(SST) acquired the servicing of Mr [redacted] ’s account from First Equity in May Prior to this date, a welcome letter was mailed to all customers regarding the transfer to SST Mr [redacted] states he has had issues with this SST for years, having filed a Revdex.com complaint last year Our records indicate that Mr [redacted] ’s complaint last year (case no [redacted] ) was in regards to his account that was past due at that time As of today, our records indicate Mr [redacted] ’s account is currently past due, as we have yet to receive the required minimum payment of $due on December 5, 2014, as indicated on his November 14, billing statement As of the December 14, billing statement, MrAshely has a minimum payment of $due by January 5, 2015, which includes the past due amount of $which Mr [redacted] should pay as soon as possible to bring the account into good standing Please note that SST offers a wide variety of payment options for our customers’ convenience and we recommend customers allow 7-days of mail time for payments submitted through the USPS regular mail service SST’s customers may choose from the following payment options: · Mailing a payment to P.OBox 23060, Columbus, GA 31902-3060; · Electronic Funds Transfer (“EFT”); · Check by phone with a live agent; · Check by phone via the Integrated Virtual Response (“IVR”) System; · SST’s customer website, www.deettocard.com; · Money Gram Express Payment (Receive Code: 4259); and · Western Union Quick Collect (City Code; CCSST; State: MO) If Mr [redacted] has additional questions or to setup payment arrangement; he may contact our Customer Service Department at 1-800-388- Sincerely, Executive Correspondence Department SST Card Services Enclosures Toll Free Telephone: (800) 388- Physical Address: Pickett Rd StJoseph, MO 64503- Calls to or from this company may be monitored or recorded for quality assurance Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-12pm CT

May 18, Revdex.com Attn: [redacted] P.OBox Columbus, GA 31902- RE: [redacted] Case No.: [redacted] Dear Ms***: We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist By way of background, Systems & Services Technologies, Inc(“SST”) acquired the servicing of Dr [redacted] ’s account from Washington Mutual (WAMU) in March Prior to this date, a welcome letter was mailed to all customers regarding the transfer to SSTA notice of Change in Terms was also included as a part of the letterThe notice states that the terms of the Washington Mutual MasterCard and Visa Agreement that applied to the WAMU account will remain the same and in full force and effect While Dr [redacted] has attempted to connect with our customer service department, we experienced a technical issue in which the automated system did in fact disconnect customers without transferring to an agent for assistanceAs this is a technical issue that required our immediate attention to repair, we did contact Dr [redacted] directly to discuss his account SST apologizes for the confusion and regrets that Dr [redacted] was dissatisfied with our customer service upon locating additional phone numbers in his attempt to contact us directlyWe certainly hope Dr [redacted] will be please with SST’s services in the future If Dr [redacted] has any additional questions, he may contact our Customer Service Department at 1-800-388- Sincerely, Executive Correspondence Department SST Card Services

February 18, Revdex.com Attn: [redacted] P.OBox Columbus, GA 31902- RE: [redacted] Case No.: [redacted] Dear Ms***: We are in receipt of your correspondence on behalf of [redacted] We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist Systems & Services Technologies, Inc(SST) acquired the servicing of Ms [redacted] ’s account from First Equity in May Prior to this date, a welcome letter was mailed to all customers regarding the transfer to SSTIn the welcome letter, it stated that the terms of the existing First Equity credit card agreement will continue to govern the account As Ms [redacted] states she has been unable to reach us by telephone, and locked out of our website, we have contacted her by phoneOur supervisor, [redacted] ***, spoke with Ms [redacted] on February 15, 2016, after which time she was able to successfully log into our websiteShould Ms [redacted] have any additional questions, she may contact [redacted] directly at ( [redacted] , extension ***, and we will be happy to assist her further If Ms [redacted] has additional questions, she may contact our Customer Service Department at 1-800-388- Sincerely, Executive Correspondence Department SST Card Services Toll Free Telephone: (800) 388- Physical Address: Pickett Rd StJoseph, MO 64503- Calls to or from this company may be monitored or recorded for quality assurance Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-12pm CT

March 25, Revdex.com Attn: [redacted] P.OBox Columbus, GA 31902- RE: [redacted] Case No.: [redacted] Dear [redacted] ***: We are in receipt of your correspondence on behalf of [redacted] ***We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist SST understands Ms [redacted] states she has been unable to reach us by telephone and unable to log into our website to make a paymentOur records indicate that in February 2016, a fraud security watch was placed on Ms***’s account due to potential suspicious activityOur supervisor, [redacted] ***, reached out to Ms [redacted] and spoke with her on March 23, 2016, after which time she was able to verify her account and set up her payment in the amount of $which has been applied to her account Should Ms [redacted] have any additional questions, she may contact [redacted] directly at (800) 392-8308, extension 2303, and we will be happy to assist her further Sincerely, Executive Correspondence Department SST Card Services Toll Free Telephone: (800) 388- Physical Address: Pickett Rd StJoseph, MO 64503-Calls to or from this company may be monitored or recorded for quality assurance Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-2pm CT

December 18, 2015 RevDex.com Attn: [redacted] P.O. Box 2587 Columbus, GA31902-2587 RE: [redacted] Case No.: [redacted] Dear [redacted] ***: We are in receipt of your correspondence on behalf of [redacted] . We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist. Systems & Services Technologies, Inc. (SST) acquired the servicing of [redacted] account from First Equity in May 2010. Prior to this date, a welcome letter was mailed to all customers regarding the transfer to SST. A notice of Change in Terms was also included as a part of the letter. The notice states that the terms of the First Equity Visa Agreement that applied to your First Equity account will remain the same and in full force and effect. Our records indicate Mr. [redacted] has made payments each month since May 2010 until October 2015; however, the payment amount has only been the required minimum payment. This payment is applied against the outstanding balance due upon receipt, which does decrease the balance due. Each month, the accrual of finance charges for purchase and cash transactions are increasing his remaining balance due on the billing date. These charges are applied towards his outstanding balance. Mr. [redacted] ’s two most recent payments, received October 30 in the amount of $72.18 and December 1 in the amount of $147.53 have both been returned for non-sufficient funds from the issuing bank, which has also resulted in the accrual of late payment fees. The account is currently two months past due with a minimum payment of $223.26 due to bring the account current. If Crispus M [redacted] has additional questions or to discuss payment options, he may contact our Customer Service Department at 1-800-388-1806. Sincerely, Executive Correspondence Department SST Card Services Toll Free Telephone: (800) 388-1806 Physical Address: 4315 Pickett RdSt. Joseph, MO64503-1600 Calls to or from this company may be monitored or recorded for quality assurance. Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-12pm CT

April 4, 2016 RevDex.com Attn: [redacted] Columbus, GA 31902-2587 RE: [redacted] Case No.: [redacted] Dear Ms. ***: We are in receipt of your correspondence on behalf of [redacted] . We remain committed to maintaining a high level... of customer satisfaction and appreciate the opportunity to assist. SST understands Ms. [redacted] states she has been unable to reach us by telephone and unable to log into our website. Our supervisor, [redacted] ***, reached out to Ms. [redacted] and spoke with her on March 28, 2016, at which time Ms. [redacted] was advised the issue would be escalated for review. Per Ms. [redacted] ’s request, the account has been closed. Again, we offer our sincerest apology for the inconvenience. If Ms. [redacted] has additional questions, she may contact our Customer Service Department at 1-800-388-1806. Sincerely, Executive Correspondence Department SST Card Services Toll Free Telephone: (800) 388-1806 Physical Address: 4315 Pickett Rd St. Joseph, MO 64503-1600 Calls to or from this company may be monitored or recorded for quality assurance. Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-2pm CT, and Sunday from 5pm-9pm CT

May 4,
Revdex.com
Attn:Rose marie Cook
P.OBox
Columbus, GA 31902-
RE: *** * ***
Case No.: ***
Dear Ms***:
We are in receipt of your correspondence on behalf of D*** * ***We remain committed to maintaining a high level
of customer satisfaction and appreciate the opportunity to assist
In an effort to avoid potentially fraudulent requests or issues that could possibly arise as a result of a typo in the bank account or routing numbers on a written request, SST requires a copy of a voided check or savings deposit slip in the customer’s name for setting up auto payThe aforementioned is stated on the SST website as well as the auto pay form which is mailed to cardholders at the time a request for auto pay is made
On April 20, 2016, SST received correspondence from Mr*** requesting that SST change to the bank routing and account information for the automatic withdrawal setup on his accountHowever, a copy of a voided check was not received in order to process his request to change his auto pay banking information as requestedOnce the required documentation is provided, we will gladly update Mr***’s auto pay informationAdditionally, SST will mail a copy of the auto pay authorization form to Mr***’s address on file and Mr*** may print out the automatic payment form on SST’s customer website, www.yourcardaccount.com
If Mr*** has additional questions, she may contact our Customer Service Department at 1-800-388-
Sincerely,
Executive Correspondence Department
SST Card Services
Toll Free Telephone: (800) 388-
Physical Address: Pickett Rd StJoseph, MO 64503-
Calls to or from this company may be monitored or recorded for quality assurance
Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-12pm CT

March 25,
Revdex.com
Attn: *** ***
P.OBox
Columbus, GA 31902-
RE: *** ***
Case No.: ***
Dear Ms***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to maintaining a high level of
customer satisfaction and appreciate the opportunity to assist
Our records indicate that in March 2016, a fraud security watch was placed on Ms***’s account due to potential suspicious activity as a precaution that required verification prior to removalMs*** spoke with a member of our Customer Service Department on March 16, and was able to process her payment at that timeA credit for the $late fee accessed will be reflected on Ms***’s next billing statement
We apologize for the inconvenienceWe hope to provide Ms*** with better service in the future, and that this response fully addresses her complaint
If Ms*** has any additional questions, she may contact our Customer Service Department at 1-800-388-
Sincerely,
Executive Correspondence Department
SST Card Services
Toll Free Telephone: (800) 388-
Physical Address: Pickett Rd StJoseph, MO 64503-
Calls to or from this company may be monitored or recorded for quality assurance
Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-2pm CT

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

January 15,
Revdex.com
Attn: *** *** P.OBox
Columbus, GA 31902-
RE: *** * *** Case No.: ***
Dear Ms***:
We are in receipt of your correspondence on behalf of *** * ***We remain committed to maintaining a high level
of customer satisfaction and appreciate the opportunity to assist
Systems & Services Technologies, Inc(SST) acquired the servicing of Ms***’s account from Providian National bank in July Prior to this date, a welcome letter was mailed to all customers regarding the transfer to SSTA notice of Change in Terms was also included as a part of the letterThe notice states that the terms of the Providian MasterCard and Visa Agreement that applied to the Providian account will remain the same and in full force and effect
We have researched Ms***’s account and spoke with her on January 14, We have enrolled her into a year hardship program, with her next payment due in March We have also changed the billing cycle to the 17th of the month, which makes the payment due date the 14th of each month, per Ms***’s requestA letter with the details of the program was mailed to Ms***’s address on file on January 14,
If Ms*** has additional questions, she may contact our Customer Service Department at 1-800-388-
Sincerely,
Executive Correspondence Department
SST Card Services
Toll Free Telephone: (800) 388-
Physical Address: *** *** ** *** *** ** ***
Calls to or from this company may be monitored or recorded for quality assurance
Hours of Operation: Monday through Friday from 7am-10pm CT, and Saturday from 8am-2pm CT

June 20,
Revdex.com
Attn: *** ***
P.OBox
Columbus, GA 31902-
RE: *** ***
Case No.: ***
Dear Ms***:
We are in receipt of your correspondence on behalf of *** ***We remain committed to maintaining a high level of
customer satisfaction and appreciate the opportunity to assist
Systems & Services Technologies, Inc(SST) acquired the servicing of Shirlene ***’s account from First Equity in May Prior to this date, a welcome letter was mailed to all customers regarding the transfer to SSTA notice of Change in Terms was also included as a part of the letterThe notice states that the terms of the First Equity Visa Agreement that applied to your First Equity account will remain the same and in full force and effect
We have tested our phone line, and the line is working properly with no errorsThe process to reach a representative, after listening to the IVR, is to press Option 2, then Option
Mrs*** has setup a payment on our website, and contacted a representative on June 9, 2016, at which time a request was submitted to cancel the automatic paymentsAs a courtesy, on June 15, we have waived the late charge of $and the returned check fee of $that were assessed on May and June
If Mrs*** has additional questions, she may contact our Customer Service Department at 1-800-388-
Sincerely,
Executive Correspondence Department
SST Card Services
Toll Free Telephone: (800) 388-
Physical Address: Pickett Rd StJoseph, MO 64503-
Calls to or from this company may be monitored or recorded for quality assurance
Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-12pm CT

The worst credit card companyThe website is very annoying to navigateIf you don't sign up for e-statements, it bugs you every time you login and so it doesn't work with apps like MintIf you do sign up for e-statements, you can't access them if you have a MacThere is no autopay optionIf you're scheduled payment doesn't go through, they don't let you make online payments for a YEARThere is no way to email themTrying to get through on the phone is an agonizingly long process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I've been trying for three days to pay my bill When I try to log in to pay online, I'm told that I can't access my account online because of my "account status" I'm encouraged to call a "friendly operator" at SST's office I try that, and can't get to a live voice If I enter "0" to get to an operator, I'm hung up on
I simply need to speak to a live human to understand my "account status" issue on the website, and I can't get to one At all And I can't log into the site to pay my bill So what does one do when there's no way to make contact w/ a company?

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December
22, 2015
RevDex.com
Attn:
[redacted]
P.O. Box 2587
Columbus, GA
31902-2587
RE:      [redacted]
                        Case No.:  [redacted]
Dear Ms.
[redacted]:
We are in
receipt of your correspondence on behalf of [redacted]. We remain
committed to maintaining a high level of customer satisfaction and appreciate
the opportunity to assist.
By way of
background, Systems & Services Technologies, Inc. (“SST”) acquired the
servicing of Ms. [redacted]’s account from Washington Mutual Bank in March 2007.  Prior to this date, a welcome letter was
mailed to all customers regarding the transfer to SST.  A notice of Change in Terms was also included
as a part of the letter.  The notice
states that the terms of the Washington Mutual Bank MasterCard and Visa
Agreement that applied to the account will remain the same and in full force
and effect.
SST offers a
variety of hardship and payment programs; in which we would be happy to discuss
with Ms. [redacted] further in hopes we can work out an arrangement that meets
her needs.  Ms. [redacted] may contact our
Programs Supervisor, [redacted], directly at [redacted], extension [redacted] to
discuss any settlement, programs, and/or any other questions she may have.
If Ms. [redacted]
has any additional questions, she may contact our Customer Service Department
at 1-800-388-1806.
Sincerely,
Executive
Correspondence Department
SST Card
Services

August 12, 2014
RevDex.com
Attn: [redacted]
P.O. Box 2587
Columbus, GA
31902-2587
RE:         [redacted]
                                Case No.:  [redacted]
                                        ...⇄
Dear Ms. [redacted]:
We are in receipt of your
correspondence on behalf of [redacted].
We remain committed to maintaining a high level of customer satisfaction and
appreciate the opportunity to assist.
Systems & Services
Technologies, Inc. (SST) acquired the servicing of Ms.[redacted]’s account from Providian National Bank in July 2005.  Prior to this date, a welcome letter was
mailed to all customers regarding the transfer to SST.  A notice of Change in Terms was also included
as a part of the letter.  The notice
states that the terms of the Providian MasterCard and Visa Agreement that
applied to the Providian account will remain the same and in full force and
effect.
We have researched Ms. [redacted] account and reviewed [redacted] monthly billing statements since March 2014. 
A late payment fee of $25 was assessed on March 12, 2014 due to the fact
that a minimum payment of $35.03 was not received by March 12, 2014, therefore
the account became past due.  The  minimum payment, as stated on her April 15,
2014 billing statement was $92.86, of which only $35.00 was received by the May
12, 2014 due date, resulting in an additional late payment fee of $35.00.  The minimum payment due on the May 15, 2014
statement for $127.89 was due on June 12, 2014, and only $95.00 was received by
the due date of June 12, 2014, resulting in an additional late payment fee of
$35.00.
The June 16, 2014 billing
statement reflects a minimum payment of $104.16, with a payment due date of
July 12, 2014.  When the last payment was
received on July 7, 2014 for only $35.00, which was not the full amount due, a
late payment fee of $35 was assessed. 
The July 15, 2014 billing statement reflects a minimum payment of
$137.94, due on August 12, 2014, which will need to be received by August 12,
2014 if Ms. Gibson does not wish to receive yet another late payment fee of
$35.00.
If [redacted] has
additional questions, she may contact our Customer Service Department at 1-800-388-1806.
Sincerely,
Executive Correspondence
Department
SST Card Services
Toll Free Telephone: (800)
388-1806
Physical Address: 
4315 Pickett Rd St. Joseph, MO 64503-1600
Calls
to or from this company may be monitored or recorded for quality assurance.
Hours of Operation:  Monday through Friday from 7am-10pm CT, Saturday from 8am-2pm CT, and Sunday from 5pm-9pm CT
 
In the event that your office
should forward this letter to the consumer: This is an attempt to collect a
debt. Any information obtained will be used for that purpose. This
communication is from a debt collector.

February 18, 2016
Revdex.com
Attn: [redacted]
P.O. Box 2587
Columbus, GA 31902-2587
RE: [redacted]
Case No.: [redacted]
Dear Ms. [redacted]:
We are in receipt of your correspondence on behalf of [redacted]. We remain committed to maintaining a high level of...

customer satisfaction and appreciate the opportunity to assist.
Systems & Services Technologies, Inc. (SST) acquired the servicing of Ms. [redacted]’s account from First Equity in May 2010. Prior to this date, a welcome letter was mailed to all customers regarding the transfer to SST. In the welcome letter, it stated that the terms of the existing First Equity credit card agreement will continue to govern the account.
As Ms. [redacted] states she has been unable to reach us by telephone, and locked out of our website, we have contacted her by phone. Our supervisor, [redacted], spoke with Ms. [redacted] on February 15, 2016, after which time she was able to successfully log into our website. Should Ms. [redacted] have any additional questions, she may contact [redacted] directly at ([redacted], extension [redacted], and we will be happy to assist her further.
If Ms. [redacted] has additional questions, she may contact our Customer Service Department at 1-800-388-1806.
Sincerely,
Executive Correspondence Department
SST Card Services
Toll Free Telephone: (800) 388-1806
Physical Address: 4315 Pickett Rd St. Joseph, MO 64503-1600
Calls to or from this company may be monitored or recorded for quality assurance.
Hours of Operation: Monday through Friday from 7am-10pm CT, Saturday from 8am-12pm CT