Initial Business Response /* (1000, 5, 2014/09/16) */
*** *** put a deposit to hold vehicle until Monday for an agreed upon price no tradewhen she came in Monday she wanted to trade a vehicle in and also wanted a discounted price***, we were not
holding the vehicle for her after that and sold the vehicle to another customer for the sale price we were asking
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my initial complaint and timeline of events, I was told by the sales manager that the vehicle was still being held for me until Tuesday or WednesdayWe did not discuss a price until Tuesday evening *** *** when the general sales manager called me on Wednesday morning to tell me that there was no deal (without reason), he did not make any effort to ensure my deposit was refunded
***
Final Business Response /* (4000, 11, 2014/10/14) */
Refund of deposit was issued
Initial Business Response /* (1000, 12, 2015/06/17) */
On April 22, Mr*** selected a *** *** from our DealershipHe test drove the vehicle, negotiated a price,placed a downpayment on it and purchased the JeepWe held this vehicle for him while his finances were
arrangedHe subsequently went and purchased a second vehicle from another dealership
Initial Business Response /* (1000, 5, 2014/03/26) */
Sorry about the bad experience you hadOne of our goals is to ensure all of our clients are completely satisfiedAs far as the credit inquiries we try to get our clients the best possible finance rate and do so by offering lenders the
opportunity
Initial Business Response /* (1000, 8, 2016/04/28) */
Hey ***, Very sorry to hear of the situation with the tinted windows on your new vanWe deal with several external vendors and have found them to be reputable and offer a high level of serviceClearly in your instance, things were
not done anywhere close to an acceptable levelI understand that Brandan H***, General Sales Manager, has been working with you to get the window issue resolved and I believe things are now sorted out as you requestedPlease accept my apologies for the workmanship and time/effort that was wasted regarding the window tint that was applied***
Initial Business Response /* (1000, 6, 2015/04/23) */
[redacted] had signed all necessary documentation which legally binds him to the transaction. [redacted] His monies have been mailed...
What an amazing experience. Last time I bought a car from a dealership was 8 years ago. I'm always nervous but I was referred to Daylan from St. Albert Dodge and he called me within 10 minutes. I told him what I wanted (They just happened to have a 2014 Ford F-150 with everything I wanted), told him how much I could afford and told him it was up to him to make it happen. Well, he did it. Daylan and the other staff were outstanding. They have kept with all their promises and have treated me like a member of their family. They were were so good that the night I picked up my truck, my wife bought a Jeep from them too. If you want honest and caring service, Daylan, Ravi and the St. Albert Dodge team are the people to go to. Thank you for this awesome experience!
Business Response /* (1000, 5, 2014/04/21) */
Mr. Chung booked an appointment to have his van checked out in our service department and than get an estimate on the repair. after doing the diagnosis and giving the estimate he was given the bill and informed that the charge for the diagnosis...
would be deducted from the repair bill when he wanted to do the work. if Mr. Chung wanted an estimate to repair a vehicle and already had a diagnosis why would he book an appointment and than bring his vehicle in for diagnosis and not merely ask for an estimate. when I contacted Mr. Chung he said he already had his vehicle repaired by his own mechanic. I talked to the service advisor that dealt with Mr. Chung and there was doubt that we had done exactly what he the customer had asked us to do. there may be a communication problem or language barrier, however I feel we have done all that we are prepared to do for Mr. Chung.
Initial Business Response /* (1000, 5, 2015/04/07) */
[redacted] is the purchaser. [redacted] has been calling and demanding money on [redacted] behalf. Privacy legislation protects [redacted] from any information passed ** to anyone other then himself. After receiving a call from [redacted] on...
March 30 I assured him that his situation would be addressed and a cheque would be mailed to him no later than April 8.
Initial Consumer Rebuttal /* (2000, 13, 2015/04/11) */
We received a cheque from St. Albert Dodge do I will not be forwarding a copy of the bill of sale.
Thank you for the results.
[redacted]
Initial Business Response /* (1000, 5, 2014/09/16) */
*** *** put a deposit to hold vehicle until Monday for an agreed upon price no tradewhen she came in Monday she wanted to trade a vehicle in and also wanted a discounted price***, we were not
holding the vehicle for her after that and sold the vehicle to another customer for the sale price we were asking
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in my initial complaint and timeline of events, I was told by the sales manager that the vehicle was still being held for me until Tuesday or WednesdayWe did not discuss a price until Tuesday evening *** *** when the general sales manager called me on Wednesday morning to tell me that there was no deal (without reason), he did not make any effort to ensure my deposit was refunded
***
Final Business Response /* (4000, 11, 2014/10/14) */
Refund of deposit was issued
Initial Business Response /* (1000, 12, 2015/06/17) */
On April 22, Mr*** selected a *** *** from our DealershipHe test drove the vehicle, negotiated a price,placed a downpayment on it and purchased the JeepWe held this vehicle for him while his finances were
arrangedHe subsequently went and purchased a second vehicle from another dealership
Initial Business Response /* (1000, 5, 2014/03/26) */
Sorry about the bad experience you hadOne of our goals is to ensure all of our clients are completely satisfiedAs far as the credit inquiries we try to get our clients the best possible finance rate and do so by offering lenders the
opportunity
Initial Business Response /* (1000, 8, 2016/04/28) */
Hey ***, Very sorry to hear of the situation with the tinted windows on your new vanWe deal with several external vendors and have found them to be reputable and offer a high level of serviceClearly in your instance, things were
not done anywhere close to an acceptable levelI understand that Brandan H***, General Sales Manager, has been working with you to get the window issue resolved and I believe things are now sorted out as you requestedPlease accept my apologies for the workmanship and time/effort that was wasted regarding the window tint that was applied***
Initial Business Response /* (1000, 6, 2015/04/23) */
[redacted] had signed all necessary documentation which legally binds him to the transaction. [redacted] His monies have been mailed...
to him April 23 2015.
What an amazing experience. Last time I bought a car from a dealership was 8 years ago. I'm always nervous but I was referred to Daylan from St. Albert Dodge and he called me within 10 minutes. I told him what I wanted (They just happened to have a 2014 Ford F-150 with everything I wanted), told him how much I could afford and told him it was up to him to make it happen. Well, he did it. Daylan and the other staff were outstanding. They have kept with all their promises and have treated me like a member of their family. They were were so good that the night I picked up my truck, my wife bought a Jeep from them too. If you want honest and caring service, Daylan, Ravi and the St. Albert Dodge team are the people to go to. Thank you for this awesome experience!
Business Response /* (1000, 5, 2014/04/21) */
Mr. Chung booked an appointment to have his van checked out in our service department and than get an estimate on the repair. after doing the diagnosis and giving the estimate he was given the bill and informed that the charge for the diagnosis...
would be deducted from the repair bill when he wanted to do the work. if Mr. Chung wanted an estimate to repair a vehicle and already had a diagnosis why would he book an appointment and than bring his vehicle in for diagnosis and not merely ask for an estimate. when I contacted Mr. Chung he said he already had his vehicle repaired by his own mechanic. I talked to the service advisor that dealt with Mr. Chung and there was doubt that we had done exactly what he the customer had asked us to do. there may be a communication problem or language barrier, however I feel we have done all that we are prepared to do for Mr. Chung.
Initial Business Response /* (1000, 5, 2015/04/07) */
[redacted] is the purchaser. [redacted] has been calling and demanding money on [redacted] behalf. Privacy legislation protects [redacted] from any information passed ** to anyone other then himself. After receiving a call from [redacted] on...
March 30 I assured him that his situation would be addressed and a cheque would be mailed to him no later than April 8.
Initial Consumer Rebuttal /* (2000, 13, 2015/04/11) */
We received a cheque from St. Albert Dodge do I will not be forwarding a copy of the bill of sale.
Thank you for the results.
[redacted]