I visited St. Andrews Bay STEM Academy in October. I paid a fee to take a class as a trial. While talking to the instructor Kyle, we discussed the steps to join the gym. I had concerns about joining because some gyms use pretty hostile tactics to keep your membership active. I directly asked him if I could cancel at any time. The instructor Kyle said "Yes of course, we're not like that."
A week later I was in an accident and broke 3 ribs. I was not able to physically continue with the training. I let them know and they directed me to a website to fill out a cancelation form. Three months later, I got an email from them saying "We're going to charge your card unless you tell us otherwise". They then charged my credit card without my knowledge for $280. I only went to this gym one time 4 months ago from the date of this complaint. I haven't used their services and I called and filled out paperwork to cancel 4 months ago.
What I have learned from their customer service since is there is no way to cancel it without a doctors note. Otherwise they will only "freeze" your account for some time and then continue billing you. This was not explained to me at all when I signed up (and who would sign up if they knew those terms?).
When I spoke to their customer service, I was bullied and yelled at by a gentlemen named Thomas.
A week later I was in an accident and broke 3 ribs. I was not able to physically continue with the training. I let them know and they directed me to a website to fill out a cancelation form. Three months later, I got an email from them saying "We're going to charge your card unless you tell us otherwise". They then charged my credit card without my knowledge for $280. I only went to this gym one time 4 months ago from the date of this complaint. I haven't used their services and I called and filled out paperwork to cancel 4 months ago.
What I have learned from their customer service since is there is no way to cancel it without a doctors note. Otherwise they will only "freeze" your account for some time and then continue billing you. This was not explained to me at all when I signed up (and who would sign up if they knew those terms?).
When I spoke to their customer service, I was bullied and yelled at by a gentlemen named Thomas.