Applied for credit and no one bothered to replyNo notification was sent of a credit denialWould not recommend working with a company that doesn't respond to a customers inquire
Initial Business Response / [redacted] (1000, 5, 2014/06/13) */ Saint Charles Chrysler has agreed to have our service department look into this leak on behalf of the [redacted] 's.We will keep you informed and/or respond to any additional correspondence from your office Consumer Response This dealership has yet to return our alled about getting the car repaired t no cost, we have left calls with the used car sale manager and have had no respond over the past 6-daysIt is an error to consider this case closed as we have not had our issue resolved Business Response / [redacted] (4000, 16, 2014/07/25) */ According to the email on JUNE 24TH 2014- [redacted] we were told the case was closedLet us know if there is anything other action requiredThanks [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/04/03) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @stcharlescdj.com I personally spoke with this customer a day or two after they took delivery of their vanThe difference of equipment was on oversight and was definitely not a malicious actI at that time offered to install the satellite radio system as an act of goodwillThe difference being that the factory installed system provides for months of free serviceThat we could not provideAnd this offer still stands The tires had approximately miles of use on them at the time of deliveryI would have strongly suggested visiting a service department with factory trained technicians to inspect a virtually brand new car The referral program is and will be honoredIf you forward me those names I will have checks cut immediately We also still require the proof that the customer had a leased vehicle at the time of their purchaseThe manufacturer provided for an additional $rebate which the customer was aware of and given at the time of saleProof has not been submitted, thus the dealer assumes that liability Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Radio: was not a malicious act, but was not properly responded to or handled afterwardsThe option was given to install the radio, if they had a spare one to installThere was no notification of a spare ever being found Tires were brought to the attention of a member of the store in an email in early December after experiencing some snow drivingNo response was ever givenThere was a follof contact two weeks later via twitter, and again, no response was givenYou don't need to be a factory trained person to recognize tires are not adequate for Chicago weather when you slip and slide during a slight snowfall with less than miles on tires This would be the 3rd time we have submitted the names for the referral program and been told "checks will be cut immediately." The lease paperwork was submitted via fax, and then again in person along with the need to come in for other forms that needed to be completed that were not there the evening of the purchaseWe were told that all paperwork and lease proof had been completed to their satisfaction regarding our previous vehicles after numerous conversations and finding and submitting different forms, bills, or paperwork from previous vehiclesConsidering we had been receiving calls about that every day for weeks of how thing wasn't good enough, and another form needed to be signed, including a rather rude response of my unwillingness to leave the hospital after the birth of my son to provide another document(I did come back a few days after with the approved document)We were told that we had completed everything and due to the lack of additional notifications believed this was a closed issueAny liability the dealer has regarding the $rebate is from their own incompetence, and not from our unwillingness to appease Final Business Response / [redacted] (4000, 9, 2014/04/10) */ I am the General Manager of the DealershipI was just made aware of the situationI have attempted to personally contact the customer over the last few daysWe have not been able to connectI would ask our customer to please contact me directly at the DealershipAsk to speak only to the General ManagerI am committed to resolving this matter to our customer's satisfaction
Final Consumer Response /* (450, 5, 2014/02/27) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Initial Business Response /* (1000, 5, 2014/03/07) */
Contact Name and Title: *** *** Sales Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@stcharlescdj.com
The vehicle in question can in fact be purchased for the price that was listed on *** Perhaps our associate did not
convey the fact that the only cash incentive available from the manufacturer on this particular unit is only available when entering into a retail lease contractIn this case that cash incentive is $from the manufacturerThere are no cash incentives for consumers electing to enter into a retail installment contract, or pay cash for the entire purcchaseWe apologize for any inconvenience this may have causedWe have also adjusted our advertising policy in regards to *** We will now only display the manufacturers suggested retail price on all of our new carsThis action should help avoid any pricing confusion in the future
We have been consistently in communication with Mr. [redacted]. We put him in contact with the company that sold and installed the unit in order to better expedite a resolution as we sublet the work. The unit is brand new and not 4 years old as stated by Mr. [redacted]. The unit requires a...
software update, which is common in all GPS units. The company that installed the unit, has offered Mr. [redacted] the update at his home or place of business as to not further inconvenience him. He is not returning the company's calls and at this point we cannot further assist him if he will not communicate. Sean [redacted] is the contact individual at CPS (Chicago Parts and Sound). His mobile number is [redacted]-[redacted]-[redacted]. His email address is sean@[redacted].com. CPS is also willing to provide proof that the unit is a brand new unit that has never been installed nor used in any way as to further provide comfort to Mr. [redacted]. Please do not hesitate to contact Alex [redacted], our General Manager at alex@[redacted].com or Ron [redacted] our Service Director at east@[redacted].com if they can be of any further assistance.
Initial Business Response /* (1000, 5, 2014/06/13) */
Saint Charles Chrysler has agreed to have our service department look into this leak on behalf of the [redacted]'s.We will keep you informed and/or respond to any additional correspondence from your office.
Consumer Response /*...
(3000, 12, 2014/07/01) */
This dealership has yet to return our alled about getting the car repaired t no cost, we have left calls with the used car sale manager and have had no respond over the past 6-7 days. It is an error to consider this case closed as we have not had our issue resolved.
Business Response /* (4000, 16, 2014/07/25) */
According to the email on JUNE 24TH 2014-[redacted] we were told the case was closed. Let us know if there is anything other action required. Thanks [redacted]
[redacted]
Applied for credit and no one bothered to reply. No notification was sent of a credit denial. Would not recommend working with a company that doesn't respond to a customers inquire.
Final Consumer Response /* (450, 5, 2014/02/17) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
please disregard, as more info has been obtained from [redacted] The bait and switch pricing problem still exists with...
Initial Business Response /* (1000, 5, 2014/04/03) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@stcharlescdj.com
I personally spoke with this customer a day or two after they took delivery of their van. The difference of equipment was on oversight...
and was definitely not a malicious act. I at that time offered to install the satellite radio system as an act of goodwill. The difference being that the factory installed system provides for 12 months of free service. That we could not provide. And this offer still stands.
The tires had approximately 6000 miles of use on them at the time of delivery. I would have strongly suggested visiting a service department with factory trained technicians to inspect a virtually brand new car.
The referral program is and will be honored. If you forward me those names I will have checks cut immediately.
We also still require the proof that the customer had a leased vehicle at the time of their purchase. The manufacturer provided for an additional $1000 rebate which the customer was aware of and given at the time of sale. Proof has not been submitted, thus the dealer assumes that liability.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Radio: was not a malicious act, but was not properly responded to or handled afterwards. The option was given to install the radio, if they had a spare one to install. There was no notification of a spare ever being found.
Tires were brought to the attention of a member of the store in an email in early December after experiencing some snow driving. No response was ever given. There was a follow-up of contact two weeks later via twitter, and again, no response was given. You don't need to be a factory trained person to recognize tires are not adequate for Chicago weather when you slip and slide during a slight snowfall with less than 15000 miles on tires.
This would be the 3rd time we have submitted the names for the referral program and been told "checks will be cut immediately."
The lease paperwork was submitted via fax, and then again in person along with the need to come in for other forms that needed to be completed that were not there the evening of the purchase. We were told that all paperwork and lease proof had been completed to their satisfaction regarding our previous vehicles after numerous conversations and finding and submitting different forms, bills, or paperwork from previous vehicles. Considering we had been receiving calls about that every day for 2 weeks of how 1 thing wasn't good enough, and another form needed to be signed, including a rather rude response of my unwillingness to leave the hospital after the birth of my son to provide another document. (I did come back a few days after with the approved document). We were told that we had completed everything and due to the lack of additional notifications believed this was a closed issue. Any liability the dealer has regarding the $1000 rebate is from their own incompetence, and not from our unwillingness to appease.
Final Business Response /* (4000, 9, 2014/04/10) */
I am the General Manager of the Dealership. I was just made aware of the situation. I have attempted to personally contact the customer over the last few days. We have not been able to connect. I would ask our customer to please contact me directly at the Dealership. Ask to speak only to the General Manager. I am committed to resolving this matter to our customer's satisfaction.
Complaint: [redacted]5
I am rejecting this response because:
If you pay a dealer to do work on your car and it is done wrong, you are not sent to the back to deal with the mechanic! It is most annoying that St. Charles Chrysler, Dodge, Jeep feels they not responsible for any wrong doing by presenting me with a 4 year old Navigation unit in my brand new car. I paid full price to St. Charles Chrysler, Dodge, Jeep to install a 2016 Navigation head unit on my 2016 Jeep. I gave my car to St. Charles Chrysler, Dodge, Jeep perform this installation. Whatever mechanic they chose, to do the work, is their concern and not mine to deal with. St. Charles Chrysler, Dodge, Jeep returned my car to me with a 2012 unit installed, therefore the dealer, St. Charles Chrysler, Dodge, Jeep, is responsible. This company, called CPS, has acknowledged that a 2012 navigation head unit was installed. Garmin has confirmed that the unit in my car is a 2012 unit. CPS has delivered software and map updates to me that will only work in a 2012 system. I want St. Charles Chrysler, Dodge, Jeep to refund the difference between the price of a 2016 and 2012 Garmin Navigation Head Unit which my research has determined to be $550. My complaint remains in effect, and will only be satisfied when St. Charles Chrysler, Dodge, Jeep’s refund check clears.
Sincerely,
Kenneth [redacted]
Initial Business Response /* (1000, 5, 2015/06/12) */
We have made contact with the customer and have provided two extra key fobs per his request.We have resolved the situation with the customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/13) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
The dealer supplied the extra key FOB as agreed. Thank you.
Applied for credit and no one bothered to replyNo notification was sent of a credit denialWould not recommend working with a company that doesn't respond to a customers inquire
Initial Business Response / [redacted] (1000, 5, 2014/06/13) */ Saint Charles Chrysler has agreed to have our service department look into this leak on behalf of the [redacted] 's.We will keep you informed and/or respond to any additional correspondence from your office Consumer Response This dealership has yet to return our alled about getting the car repaired t no cost, we have left calls with the used car sale manager and have had no respond over the past 6-daysIt is an error to consider this case closed as we have not had our issue resolved Business Response / [redacted] (4000, 16, 2014/07/25) */ According to the email on JUNE 24TH 2014- [redacted] we were told the case was closedLet us know if there is anything other action requiredThanks [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/04/03) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @stcharlescdj.com I personally spoke with this customer a day or two after they took delivery of their vanThe difference of equipment was on oversight and was definitely not a malicious actI at that time offered to install the satellite radio system as an act of goodwillThe difference being that the factory installed system provides for months of free serviceThat we could not provideAnd this offer still stands The tires had approximately miles of use on them at the time of deliveryI would have strongly suggested visiting a service department with factory trained technicians to inspect a virtually brand new car The referral program is and will be honoredIf you forward me those names I will have checks cut immediately We also still require the proof that the customer had a leased vehicle at the time of their purchaseThe manufacturer provided for an additional $rebate which the customer was aware of and given at the time of saleProof has not been submitted, thus the dealer assumes that liability Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Radio: was not a malicious act, but was not properly responded to or handled afterwardsThe option was given to install the radio, if they had a spare one to installThere was no notification of a spare ever being found Tires were brought to the attention of a member of the store in an email in early December after experiencing some snow drivingNo response was ever givenThere was a follof contact two weeks later via twitter, and again, no response was givenYou don't need to be a factory trained person to recognize tires are not adequate for Chicago weather when you slip and slide during a slight snowfall with less than miles on tires This would be the 3rd time we have submitted the names for the referral program and been told "checks will be cut immediately." The lease paperwork was submitted via fax, and then again in person along with the need to come in for other forms that needed to be completed that were not there the evening of the purchaseWe were told that all paperwork and lease proof had been completed to their satisfaction regarding our previous vehicles after numerous conversations and finding and submitting different forms, bills, or paperwork from previous vehiclesConsidering we had been receiving calls about that every day for weeks of how thing wasn't good enough, and another form needed to be signed, including a rather rude response of my unwillingness to leave the hospital after the birth of my son to provide another document(I did come back a few days after with the approved document)We were told that we had completed everything and due to the lack of additional notifications believed this was a closed issueAny liability the dealer has regarding the $rebate is from their own incompetence, and not from our unwillingness to appease Final Business Response / [redacted] (4000, 9, 2014/04/10) */ I am the General Manager of the DealershipI was just made aware of the situationI have attempted to personally contact the customer over the last few daysWe have not been able to connectI would ask our customer to please contact me directly at the DealershipAsk to speak only to the General ManagerI am committed to resolving this matter to our customer's satisfaction
Final Consumer Response /* (450, 5, 2014/02/27) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Initial Business Response /* (1000, 5, 2014/03/07) */
Contact Name and Title: *** *** Sales Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@stcharlescdj.com
The vehicle in question can in fact be purchased for the price that was listed on *** Perhaps our associate did not
convey the fact that the only cash incentive available from the manufacturer on this particular unit is only available when entering into a retail lease contractIn this case that cash incentive is $from the manufacturerThere are no cash incentives for consumers electing to enter into a retail installment contract, or pay cash for the entire purcchaseWe apologize for any inconvenience this may have causedWe have also adjusted our advertising policy in regards to *** We will now only display the manufacturers suggested retail price on all of our new carsThis action should help avoid any pricing confusion in the future
We have been consistently in communication with Mr. [redacted]. We put him in contact with the company that sold and installed the unit in order to better expedite a resolution as we sublet the work. The unit is brand new and not 4 years old as stated by Mr. [redacted]. The unit requires a...
software update, which is common in all GPS units. The company that installed the unit, has offered Mr. [redacted] the update at his home or place of business as to not further inconvenience him. He is not returning the company's calls and at this point we cannot further assist him if he will not communicate. Sean [redacted] is the contact individual at CPS (Chicago Parts and Sound). His mobile number is [redacted]-[redacted]-[redacted]. His email address is sean@[redacted].com. CPS is also willing to provide proof that the unit is a brand new unit that has never been installed nor used in any way as to further provide comfort to Mr. [redacted]. Please do not hesitate to contact Alex [redacted], our General Manager at alex@[redacted].com or Ron [redacted] our Service Director at east@[redacted].com if they can be of any further assistance.
Initial Business Response /* (1000, 5, 2014/06/13) */
Saint Charles Chrysler has agreed to have our service department look into this leak on behalf of the [redacted]'s.We will keep you informed and/or respond to any additional correspondence from your office.
Consumer Response /*...
(3000, 12, 2014/07/01) */
This dealership has yet to return our alled about getting the car repaired t no cost, we have left calls with the used car sale manager and have had no respond over the past 6-7 days. It is an error to consider this case closed as we have not had our issue resolved.
Business Response /* (4000, 16, 2014/07/25) */
According to the email on JUNE 24TH 2014-[redacted] we were told the case was closed. Let us know if there is anything other action required. Thanks [redacted]
[redacted]
Applied for credit and no one bothered to reply. No notification was sent of a credit denial. Would not recommend working with a company that doesn't respond to a customers inquire.
Final Consumer Response /* (450, 5, 2014/02/17) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
please disregard, as more info has been obtained from [redacted] The bait and switch pricing problem still exists with...
this dealer, but I'm done with them.
Initial Business Response /* (1000, 5, 2014/04/03) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@stcharlescdj.com
I personally spoke with this customer a day or two after they took delivery of their van. The difference of equipment was on oversight...
and was definitely not a malicious act. I at that time offered to install the satellite radio system as an act of goodwill. The difference being that the factory installed system provides for 12 months of free service. That we could not provide. And this offer still stands.
The tires had approximately 6000 miles of use on them at the time of delivery. I would have strongly suggested visiting a service department with factory trained technicians to inspect a virtually brand new car.
The referral program is and will be honored. If you forward me those names I will have checks cut immediately.
We also still require the proof that the customer had a leased vehicle at the time of their purchase. The manufacturer provided for an additional $1000 rebate which the customer was aware of and given at the time of sale. Proof has not been submitted, thus the dealer assumes that liability.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Radio: was not a malicious act, but was not properly responded to or handled afterwards. The option was given to install the radio, if they had a spare one to install. There was no notification of a spare ever being found.
Tires were brought to the attention of a member of the store in an email in early December after experiencing some snow driving. No response was ever given. There was a follow-up of contact two weeks later via twitter, and again, no response was given. You don't need to be a factory trained person to recognize tires are not adequate for Chicago weather when you slip and slide during a slight snowfall with less than 15000 miles on tires.
This would be the 3rd time we have submitted the names for the referral program and been told "checks will be cut immediately."
The lease paperwork was submitted via fax, and then again in person along with the need to come in for other forms that needed to be completed that were not there the evening of the purchase. We were told that all paperwork and lease proof had been completed to their satisfaction regarding our previous vehicles after numerous conversations and finding and submitting different forms, bills, or paperwork from previous vehicles. Considering we had been receiving calls about that every day for 2 weeks of how 1 thing wasn't good enough, and another form needed to be signed, including a rather rude response of my unwillingness to leave the hospital after the birth of my son to provide another document. (I did come back a few days after with the approved document). We were told that we had completed everything and due to the lack of additional notifications believed this was a closed issue. Any liability the dealer has regarding the $1000 rebate is from their own incompetence, and not from our unwillingness to appease.
Final Business Response /* (4000, 9, 2014/04/10) */
I am the General Manager of the Dealership. I was just made aware of the situation. I have attempted to personally contact the customer over the last few days. We have not been able to connect. I would ask our customer to please contact me directly at the Dealership. Ask to speak only to the General Manager. I am committed to resolving this matter to our customer's satisfaction.
Complaint: [redacted]5
I am rejecting this response because:
If you pay a dealer to do work on your car and it is done wrong, you are not sent to the back to deal with the mechanic! It is most annoying that St. Charles Chrysler, Dodge, Jeep feels they not responsible for any wrong doing by presenting me with a 4 year old Navigation unit in my brand new car. I paid full price to St. Charles Chrysler, Dodge, Jeep to install a 2016 Navigation head unit on my 2016 Jeep. I gave my car to St. Charles Chrysler, Dodge, Jeep perform this installation. Whatever mechanic they chose, to do the work, is their concern and not mine to deal with. St. Charles Chrysler, Dodge, Jeep returned my car to me with a 2012 unit installed, therefore the dealer, St. Charles Chrysler, Dodge, Jeep, is responsible. This company, called CPS, has acknowledged that a 2012 navigation head unit was installed. Garmin has confirmed that the unit in my car is a 2012 unit. CPS has delivered software and map updates to me that will only work in a 2012 system. I want St. Charles Chrysler, Dodge, Jeep to refund the difference between the price of a 2016 and 2012 Garmin Navigation Head Unit which my research has determined to be $550. My complaint remains in effect, and will only be satisfied when St. Charles Chrysler, Dodge, Jeep’s refund check clears.
Sincerely,
Kenneth [redacted]
Initial Business Response /* (1000, 5, 2015/06/12) */
We have made contact with the customer and have provided two extra key fobs per his request.We have resolved the situation with the customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/13) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
The dealer supplied the extra key FOB as agreed. Thank you.