Again, we are happy to lower the gutters for her We just do not want to keep doing this Therefore we are asking for her to explain what she wants done and we will take care of it.She still has not provided any documentation that she was our customer, because she is not our customer
We are in receipt of the complaint from Mr [redacted] .We are very surprised with this We installed a roof for Mr [redacted] in July of this year He was billed for the roof and he paid for this in fullThere are a few minor repairs that we agreed to do for Mr [redacted] when we could get to it, such as patching siding, installing his gutter guards We did not bill Mr [redacted] for any of these services as they are not done Mr [redacted] did not pay anything for these services, all he has paid for is the roof that we completed and billed for Therefore, we are returning the contract to Mr [redacted] for the repairs not yet done
Complaint: [redacted] I am rejecting this response because: I HAVE REPEATEDLY TOLD Mr. [redacted] WHAT I WANT DONE TO RESOLVE THE WATER PROBLEMS WITH THE GUTTERS. IT IS REPEATED MULTIPLE TIMES IN THE EMAIL STRING WITH HIM THAT I COPIED AND POSTED TO THIS SITE. I DON'T KNOW WHAT ELSE HE NEEDS TO UNDERSTAND THAT I WANT THE GUTTERS THAT ARE INSTALLED ABOVE THE ROOFLINE TO BE LOWERED... HOW HARD IS THAT TO UNDERSTAND? I ASKED THAT THEY SCHEDULE THE REPAIRS TO BE DONE WHEN I AM HOME SO I CAN MAKE SURE THEY FIX THE GUTTERS EXACTLY WHERE THEY ARE NOT WORKING PROPERLY AND HE DECIDED TO IGNORE MY REPEATED REQUEST AND SEND SOMEONE OVER WITHOUT NOTIFYING ME SO I COULD BE HOME. SO IT IS NOT MY PROBLEM IF HE OR HIS WORKER CAME BY MY HOUSE AND DID NOT REPAIR THE GUTTERS PROPERLY. HOW OBVIOUS IS IT THAT WATTER FROM MY ROOF CANNOT FLOW INTO GUTTERS THAT ARE INSTALLED ABOVE THE ROOFLINE!!! HOW MANY TIMES DO I NEED TO REPEAT THIS FOR HIM TO UNDERSTAND? THIS COMPANY MUST BE COMPLETELY INCOMPETENT IF THEY DON'T UNDERSTAND THAT AND KNOW THAT GUTTERS INSTALLED ABOVE THE ROOFLINE NEED TO BE FIXED BY LOWERING THEM BELOW THE ROOFLINE. GOOD GRIEF! AND I HAVE THE TRANSFERRABLE WARRANTY THAT I POSTED TO THIS SITE FOR THE GUTTERS AND I AM THE HOMEOWNER NOW....WHAT KIND OF COMPANY IS THIS??? Sincerely, [redacted]
Again, we are happy to lower the gutters for her We just do not want to keep doing this Therefore we are asking for her to explain what she wants done and we will take care of it.She still has not provided any documentation that she was our customer, because she is not our customer
We are in receipt of the complaint from Mr [redacted] .We are very surprised with this We installed a roof for Mr [redacted] in July of this year He was billed for the roof and he paid for this in fullThere are a few minor repairs that we agreed to do for Mr [redacted] when we could get to it, such as patching siding, installing his gutter guards We did not bill Mr [redacted] for any of these services as they are not done Mr [redacted] did not pay anything for these services, all he has paid for is the roof that we completed and billed for Therefore, we are returning the contract to Mr [redacted] for the repairs not yet done
Complaint: [redacted] I am rejecting this response because: I HAVE REPEATEDLY TOLD Mr. [redacted] WHAT I WANT DONE TO RESOLVE THE WATER PROBLEMS WITH THE GUTTERS. IT IS REPEATED MULTIPLE TIMES IN THE EMAIL STRING WITH HIM THAT I COPIED AND POSTED TO THIS SITE. I DON'T KNOW WHAT ELSE HE NEEDS TO UNDERSTAND THAT I WANT THE GUTTERS THAT ARE INSTALLED ABOVE THE ROOFLINE TO BE LOWERED... HOW HARD IS THAT TO UNDERSTAND? I ASKED THAT THEY SCHEDULE THE REPAIRS TO BE DONE WHEN I AM HOME SO I CAN MAKE SURE THEY FIX THE GUTTERS EXACTLY WHERE THEY ARE NOT WORKING PROPERLY AND HE DECIDED TO IGNORE MY REPEATED REQUEST AND SEND SOMEONE OVER WITHOUT NOTIFYING ME SO I COULD BE HOME. SO IT IS NOT MY PROBLEM IF HE OR HIS WORKER CAME BY MY HOUSE AND DID NOT REPAIR THE GUTTERS PROPERLY. HOW OBVIOUS IS IT THAT WATTER FROM MY ROOF CANNOT FLOW INTO GUTTERS THAT ARE INSTALLED ABOVE THE ROOFLINE!!! HOW MANY TIMES DO I NEED TO REPEAT THIS FOR HIM TO UNDERSTAND? THIS COMPANY MUST BE COMPLETELY INCOMPETENT IF THEY DON'T UNDERSTAND THAT AND KNOW THAT GUTTERS INSTALLED ABOVE THE ROOFLINE NEED TO BE FIXED BY LOWERING THEM BELOW THE ROOFLINE. GOOD GRIEF
! AND I HAVE THE TRANSFERRABLE WARRANTY THAT I POSTED TO THIS SITE FOR THE GUTTERS AND I AM THE HOMEOWNER NOW....WHAT KIND OF COMPANY IS THIS??? Sincerely, [redacted]