Complaint: [redacted] I am rejecting this response because: Just because something is legal does not make it ethical If you truly care about your customers, you would extend your published cash price in a case like thisI feel bullied and tricked by an organization that I want to trust to do the right thing I moved here from Singapore, where there is one price for procedures, and that price is very reasonableI am now getting a very expensive education in just how convoluted the US health care system is Sincerely, [redacted]
Dear Mr [redacted] ,? ? Thank you for reporting your concerns through the Revdex.com? We at StCharles appreciate your taking the time to reach out to us? I am sorry to hear that you did not have an entirely positive experience in our emergency department in Bend ? The physicians who work in our emergency department in Bend are not StCharles employees, and while I may be able to share your concerns about your visit with them, StCharles does not employ themThese physicians are part of a private group, Central Oregon Emergency Physicians, which staffs our emergency department.? That is to say, I would encourage you to follow up with their group to express your concerns related to care that you received by a physician.? ? I also understand that you have concerns about your bill.? The $1,that you are disputing reflects charges for the splint for your arm, the IV and medications that you received, and the facility fee for your ED visit.? I am not able to waive your bill, as you request.? ? I do apologize again that your experience at StCharles was not as positive as it could have been.? It is always our goal at StCharles to provide excellent care, and I am sorry that you feel you have not received that.? If you would like to discuss payment arrangements for which you may qualify, please contact our Patient Financial Services Department at (541) 706-7750, or at (800) 972-3194.? ? Thank you, ? Susan K [redacted] Staff Attorney StCharles Health System, Inc
Dear Mr [redacted] , Thank you for reporting your concerns through the Revdex.com We at StCharles appreciate your taking the time to reach out to us I am sorry to hear that you did not have an entirely positive experience in our emergency department in Bend The physicians who work in our emergency department in Bend are not StCharles employees, and while I may be able to share your concerns about your visit with them, StCharles does not employ themThese physicians are part of a private group, Central Oregon Emergency Physicians, which staffs our emergency department That is to say, I would encourage you to follow up with their group to express your concerns related to care that you received by a physician I also understand that you have concerns about your bill The $1,that you are disputing reflects charges for the splint for your arm, the IV and medications that you received, and the facility fee for your ED visit I am not able to waive your bill, as you request I do apologize again that your experience at StCharles was not as positive as it could have been It is always our goal at StCharles to provide excellent care, and I am sorry that you feel you have not received that If you would like to discuss payment arrangements for which you may qualify, please contact our Patient Financial Services Department at (541) 706-7750, or at (800) 972- Thank you, Susan K [redacted] Staff Attorney StCharles Health System, Inc
Complaint: [redacted] I am rejecting this response because: Just because something is legal does not make it ethical If you truly care about your customers, you would extend your published cash price in a case like thisI feel bullied and tricked by an organization that I want to trust to do the right thing I moved here from Singapore, where there is one price for procedures, and that price is very reasonableI am now getting a very expensive education in just how convoluted the US health care system is Sincerely, [redacted]
Dear Mr [redacted] ,? ? Thank you for reporting your concerns through the Revdex.com? We at StCharles appreciate your taking the time to reach out to us? I am sorry to hear that you did not have an entirely positive experience in our emergency department in Bend ? The physicians who work in our emergency department in Bend are not StCharles employees, and while I may be able to share your concerns about your visit with them, StCharles does not employ themThese physicians are part of a private group, Central Oregon Emergency Physicians, which staffs our emergency department.? That is to say, I would encourage you to follow up with their group to express your concerns related to care that you received by a physician.? ? I also understand that you have concerns about your bill.? The $1,that you are disputing reflects charges for the splint for your arm, the IV and medications that you received, and the facility fee for your ED visit.? I am not able to waive your bill, as you request.? ? I do apologize again that your experience at StCharles was not as positive as it could have been.? It is always our goal at StCharles to provide excellent care, and I am sorry that you feel you have not received that.? If you would like to discuss payment arrangements for which you may qualify, please contact our Patient Financial Services Department at (541) 706-7750, or at (800) 972-3194.? ? Thank you, ? Susan K [redacted] Staff Attorney StCharles Health System, Inc
Dear Mr [redacted] , Thank you for reporting your concerns through the Revdex.com We at StCharles appreciate your taking the time to reach out to us I am sorry to hear that you did not have an entirely positive experience in our emergency department in Bend The physicians who work in our emergency department in Bend are not StCharles employees, and while I may be able to share your concerns about your visit with them, StCharles does not employ themThese physicians are part of a private group, Central Oregon Emergency Physicians, which staffs our emergency department That is to say, I would encourage you to follow up with their group to express your concerns related to care that you received by a physician I also understand that you have concerns about your bill The $1,that you are disputing reflects charges for the splint for your arm, the IV and medications that you received, and the facility fee for your ED visit I am not able to waive your bill, as you request I do apologize again that your experience at StCharles was not as positive as it could have been It is always our goal at StCharles to provide excellent care, and I am sorry that you feel you have not received that If you would like to discuss payment arrangements for which you may qualify, please contact our Patient Financial Services Department at (541) 706-7750, or at (800) 972- Thank you, Susan K [redacted] Staff Attorney StCharles Health System, Inc