St Charles Parish Hospital

Review: I went to this Hospital for services on 05/01/2012 and 06/02/2012. I provided my Primary Insurance Gilsbar and my Secondary Insurance United Health through Medicaid. In which after both insurance filing I will not have a balance. I was not contact at any time stating there was a problem with my insurance carrier so I asume services was paid in full. Then I run my credit report to find out two years later this is in fact not true. When contacting the Hospital to tell them they filed the wrong secondary information I was told it was pass there timely filing that they wouldn't get paid there was nothing they can do. I was stuck paying this. This is an error on there end not mine. Also in collection for the doctor bill for these date of services through them also. If this would have been filied with correct insurance information that was provided the claim would have been paid. They took old information in their system and thats what they file from 2010. Instead of the correct information.Desired Settlement: I would like this to be filed with correct secondary information and if there out of their timely filing then this is their fault for not contacting me within the time frame, I want this removed off my credit report asap for all four account two hosptial and two for doctor. #[redacted] 06/02/2012 Dr. #[redacted] Hospital#[redacted] 05/01/2012 Dr. #[redacted] Hospital

Business

Response:

The patient’s primary, [redacted], did pay & left her with a $200.00 copay. We have all of this documented and the verification from her United Healthcare, which is through Medicaid, & Medicaid verification. Both say that she didn’t have coverage on her two dates of service. We also have the United Healthcare web site documents that shows that her coverage did not start until 8/1/2013.

We spoke to [redacted] at CBO/SCR & they sent numerous bills & had numerous phone conversations with the patient. She is working on getting that proof together & will get it emailed to us by tomorrow at the latest.

Since this deals with medical billing, we cannot send the documents through email due to HIPAA regulations, but would be more than happy to meet with the patient again to discuss and find a solution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I was not contact at any time stating their was a balance left . Yes I would like to see where they contact me also the( address they had was incorrect) I just provided them with the correct address so therefor they didn't mail me anything either. If I was contact in a timely matter from Hospital I would have been given a chance to resolve insurance issue or pay it. I was not given that options. If the Hospital would like to take all four accounts back from SCR and removed these from my credit report. and Let me make payment arrangement. Then this will resolve my complanit. I will also be reserching why my secondary states I was not covered under their plan.

Business

Response:

In review of Mrs. [redacted]’s complaint regarding payment issues, we have attached two detailed list of dates and times Mrs. [redacted] was contacted along with correspondence between her and the caller.

If the Revdex.com needs more information regarding this complaint please feel free to contact [redacted], Director of Business Services at [redacted].

Thank you