Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As has been the case throughout this ordeal, StCroix Skin Care has been misleading in its business practices and responses to this complaint. If an apology was offered, it was done in an underhanded and insincere way. If a refund was issued, it was in the form of store credit and not to the original form of payment. Rather than accept responsibility for the matter, the business falsely accused of being rude and hanging up them, and this is simply not what happened. It saddens me that this business is unable to take ownership in the matter
Regards,
*** ***
Mr *** purchased a CrowdCut voucher that mistaking read Units Dysport BotoxThere is no such thing as Dysport
Botox, there is either Dysport OR Botox which the voucher did not sayThe voucher was supposed to read units Dysport OR units BotoxCrowdCut fixed the mistake but many vouchers did go out with the typoWe had several people who called about the mistake and completely understood the typo and were very happy to accept the units of Dysport OR units of BotoxThe ***s however did not accept theexplanation and have since filed the allegations against me and St Croix SkincarePlease see my response/s in red, to the allegations in blue, as stated in complaint #***Mr *** *** purchased a discount voucher for a procedure at our spa. This is correctScheduling was exceedingly difficult-the phone number was a private number, and a person gruffly told Mrs*** she didn’t work for St Croix Skincare anymore. Scheduling is possible online or by phone, however all injectable procedures such as this one, are required to be made by phone as stated on our online schedulingI didn’t realize Crowdcut had two different phone numbers on the voucher until I received this one in the mail from Revdex.comThe second listed phone number is an old number we had that has since been canceledI am sorry that person said that she did not work for SCS anymore, the only people ever working for SCS are still working for SCSI cannot control what other people say, however I do apologize for this mistake by CrowdcutMr *** is claiming he was confronted over the voucher, and was told we would not honor it.My office manager took the call from Mrs ***, she called to make an appointment for units of Botox and told my office manager that she had a Crowdcut voucher for the appointmentMy office manager then tried to explain in a very professional manner that we were very sorry for the mistake but we could not honor 50units of Botox, but we would be happy to honor 50units of Dysport OR 20units of BotoxShe explained that Crowdcut had made the typo and had since fixed the problem but unfortunately a few vouchers went out with the mistakeShe apologized again and asked if Mrs *** would accept units of Dysport to which Mrs *** appeared to become upset with my office manager’s explanation, Mrs *** said she knew what she had purchased, and that she expected us to honor what she had purchased which she believed to be 50units of BotoxMy office manager then asked Mrs*** if she had ever received Botox before, she answered yes, my office manager then said, you must then understand that units of Botox is much more money than the $she had paidMrs *** did not care about the explanation and began to get upset with my office managerAt that point my office manager said that CrowdCut would be happy to refund her money, Mrs *** was not happy with that so she angrily said here talk to my husband and handed the phone to Mr ***Mr *** repeated his side to my office manager, to which my office manager went through the entire explanation again, Mr *** was also not satisfied with our side and got upset with my manager and then hung up on herThe owner refused to honor voucher. After several emails back and forth trying to explain the situation, I told Mr *** I understood his frustration, that I was too very frustrated with CrowdCut and the handling of the mistake, but that we could not honor the voucher as stated, and offered to refund their moneyHe/she were not happy with the explanation so at that point I decided it was in our best interest follow through with a refundI have all the emails to show my apology for the mistake by CrowdCut, my understanding about their frustration and my willingness to reschedule the appointment for your reviewMr *** attempted to schedule an appointment and the owner, *** rudely and inappropriately refused to do business with her.I never spoke to either Mr or Mrs *** on the phone, I was not rude and have the emails to prove this, I did email Mrs *** but received a response from Mr *** so my communication was then with Mr ***, I explained the situation to him and said we would be happy to reschedule her for SaturdayI never heard back from either of them until I got an email from Mrs *** saying she would be there for her appointment on WednesdayI responded to her explaining she no longer had an appointment WednesdayShe then told me she had a confirmation, I explained that yes she had a confirmation for the original appointment but after getting upset with my office manager and her husband hanging up on her we thought they no longer wanted to come in, however I did explain to Mr *** that we could schedule her for Saturday, which he apparently didn’t tell his wifeAccording to my office manager, it was Mr and Mrs *** who were being extremely rude, in fact at one point my manager asked Mr *** not to get upset with her that she was just the messengerWe were willing to accept their offer to a different service ant we paid for, but not the company has refused to communicate with us.We decided as a business that no matter what we did it probably would not be good enough for the ***s and chose not to conduct business with themThey wanted us to give them 50unit of Botox and I told them I could not afford to do that, and if I had to do that for everyone I would be out of businessMr *** then asked for 30units of Botox, again I explained how CrowdCut worked, how much I actually received and how I would be actually paying them to inject at that priceI apologized, and began the refund process and copied both of them on the refund progressI also emailed Mrs***, apologized that we could not do business with her and sent her a link for another discounted offer closer to her for Botox as that is what she wantedI did not refuse to communicate with either of themThe next email I got was a threat to go to Yelp, which she didMrs *** wrote an honest review on Yelp and the owner took that review and posted on the business Facebook page as retaliation against Mrs ***, making inflammatory, personal remarks about our family.This is an absolute dishonest statement! Mrs ***s review was not honest! Mrs *** said we falsify our prices, that we are rude and unprofessionalThis could not be further from the truth! We have excellent reviews, we have a star rating, we have sold over vouchers to Groupon and never had a bad reviewWe have never had to refuse service until nowYou can call any of our clients and you will get nothing but good reviewsWe are extremely professional, very welcoming, we go out of our way for our clients and never change our prices, in fact we usually give everyone deals when they come inOur mission is to provide skincare for everyone without breaking their pocket bookAfter flagging Mrs ***s Yelp review I did copy it and post it on our FacebookIt was the first and only bad review we had ever received and I felt that I had a right to give our side of the storyI absolutely did NOT say anything bad about the *** family and do have a copy of the posting if you would like to see itI do understand the frustration of both Mr and Mrs ***, as the voucher was very confusing, however Mrs *** has had Botox before and she must have known there was a typo, she just did not want to hear that and wanted us to honor the mistakeI am a very small business and honestly was willing to take the loss and give them at least units but after talking to my business coach and my RN, we decided that it was not in our best interest to provide service for the ***s and just to refund their moneyThe money Mr *** paid has since been refunded by CrowdCut, and I did apologize in my email for the misunderstandingAgain, thank you for giving me/us an opportunity to share our side of the story, very much appreciatedI will be happy to provide any back up you may need
Cordially,
*** ***
*** ***
St Croix Skincare
***
www.stcroixskincare.com
www.facebook.com/stcroixskincare
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As has been the case throughout this ordeal, St. Croix Skin Care has been misleading in its business practices and responses to this complaint. If an apology was offered, it was done in an underhanded and insincere way. If a refund was issued, it was in the form of store credit and not to the original form of payment. Rather than accept responsibility for the matter, the business falsely accused of being rude and hanging up them, and this is simply not what happened. It saddens me that this business is unable to take ownership in the matter.
Regards,
[redacted]
Mr [redacted] purchased a CrowdCut voucher that mistaking read 50 Units Dysport Botox. There is no such thing as Dysport Botox, there is either Dysport OR Botox which the voucher did not say. The voucher was supposed to read 50 units Dysport OR 20 units Botox. CrowdCut fixed the mistake but many...
vouchers did go out with the typo. We had several people who called about the mistake and completely understood the typo and were very happy to accept the 50 units of Dysport OR 20 units of Botox. The [redacted]s however did not accept theexplanation and have since filed the allegations against me and St Croix Skincare.Please see my response/s in red, to the allegations in blue, as stated in complaint #[redacted].Mr [redacted] purchased a discount voucher for a procedure at our spa. This is correct.Scheduling was exceedingly difficult-the phone number was a private number, and a person gruffly told Mrs. [redacted] she didn’t work for St Croix Skincare anymore. Scheduling is possible online or by phone, however all injectable procedures such as this one, are required to be made by phone as stated on our online scheduling. I didn’t realize Crowdcut had two different phone numbers on the voucher until I received this one in the mail from Revdex.com. The second listed phone number is an old number we had that has since been canceled. I am sorry that person said that she did not work for SCS anymore, the only people ever working for SCS are still working for SCS. I cannot control what other people say, however I do apologize for this mistake by Crowdcut.Mr [redacted] is claiming he was confronted over the voucher, and was told we would not honor it.My office manager took the call from Mrs [redacted], she called to make an appointment for 50 units of Botox and told my office manager that she had a Crowdcut voucher for the appointment. My office manager then tried to explain in a very professional manner that we were very sorry for the mistake but we could not honor 50units of Botox, but we would be happy to honor 50units of Dysport OR 20units of Botox. She explained that Crowdcut had made the typo and had since fixed the problem but unfortunately a few vouchers went out with the mistake. She apologized again and asked if Mrs [redacted] would accept 50 units of Dysport to which Mrs [redacted] appeared to become upset with my office manager’s explanation, Mrs [redacted] said she knew what she had purchased, and that she expected us to honor what she had purchased which she believed to be 50units of Botox. My office manager then asked Mrs. [redacted] if she had ever received Botox before, she answered yes, my office manager then said, you must then understand that 50 units of Botox is much more money than the $169 she had paid. Mrs [redacted] did not care about the explanation and began to get upset with my office manager. At that point my office manager said that CrowdCut would be happy to refund her money, Mrs [redacted] was not happy with that so she angrily said here talk to my husband and handed the phone to Mr [redacted]. Mr [redacted] repeated his side to my office manager, to which my office manager went through the entire explanation again, Mr [redacted] was also not satisfied with our side and got upset with my manager and then hung up on her.The owner refused to honor voucher. After several emails back and forth trying to explain the situation, I told Mr [redacted] I understood his frustration, that I was too very frustrated with CrowdCut and the handling of the mistake, but that we could not honor the voucher as stated, and offered to refund their money. He/she were not happy with the explanation so at that point I decided it was in our best interest follow through with a refund. I have all the emails to show my apology for the mistake by CrowdCut, my understanding about their frustration and my willingness to reschedule the appointment for your review.Mr [redacted] attempted to schedule an appointment and the owner, [redacted] rudely and inappropriately refused to do business with her.I never spoke to either Mr or Mrs [redacted] on the phone, I was not rude and have the emails to prove this, I did email Mrs [redacted] but received a response from Mr [redacted] so my communication was then with Mr [redacted], I explained the situation to him and said we would be happy to reschedule her for Saturday. I never heard back from either of them until I got an email from Mrs [redacted] saying she would be there for her appointment on Wednesday. I responded to her explaining she no longer had an appointment Wednesday. She then told me she had a confirmation, I explained that yes she had a confirmation for the original appointment but after getting upset with my office manager and her husband hanging up on her we thought they no longer wanted to come in, however I did explain to Mr [redacted] that we could schedule her for Saturday, which he apparently didn’t tell his wife. According to my office manager, it was Mr and Mrs [redacted] who were being extremely rude, in fact at one point my manager asked Mr [redacted] not to get upset with her that she was just the messenger.We were willing to accept their offer to a different service ant we paid for, but not the company has refused to communicate with us.We decided as a business that no matter what we did it probably would not be good enough for the [redacted]s and chose not to conduct business with them. They wanted us to give them 50unit of Botox and I told them I could not afford to do that, and if I had to do that for everyone I would be out of business. Mr [redacted] then asked for 30units of Botox, again I explained how CrowdCut worked, how much I actually received and how I would be actually paying them to inject at that price. I apologized, and began the refund process and copied both of them on the refund progress. I also emailed Mrs. [redacted], apologized that we could not do business with her and sent her a link for another discounted offer closer to her for Botox as that is what she wanted. I did not refuse to communicate with either of them. The next email I got was a threat to go to Yelp, which she did.Mrs [redacted] wrote an honest review on Yelp and the owner took that review and posted on the business Facebook page as retaliation against Mrs [redacted], making inflammatory, personal remarks about our family.This is an absolute dishonest statement! Mrs [redacted]s review was not honest! Mrs [redacted] said we falsify our prices, that we are rude and unprofessional. This could not be further from the truth! We have excellent reviews, we have a 5 star rating, we have sold over 400 vouchers to Groupon and never had a bad review. We have never had to refuse service until now. You can call any of our clients and you will get nothing but good reviews. We are extremely professional, very welcoming, we go out of our way for our clients and never change our prices, in fact we usually give everyone deals when they come in. Our mission is to provide skincare for everyone without breaking their pocket book. After flagging Mrs [redacted]s Yelp review I did copy it and post it on our Facebook. It was the first and only bad review we had ever received and I felt that I had a right to give our side of the story. I absolutely did NOT say anything bad about the [redacted] family and do have a copy of the posting if you would like to see it.I do understand the frustration of both Mr and Mrs [redacted], as the voucher was very confusing, however Mrs [redacted] has had Botox before and she must have known there was a typo, she just did not want to hear that and wanted us to honor the mistake.I am a very small business and honestly was willing to take the loss and give them at least 30 units but after talking to my business coach and my RN, we decided that it was not in our best interest to provide service for the [redacted]s and just to refund their money. The money Mr [redacted] paid has since been refunded by CrowdCut, and I did apologize in my email for the misunderstanding.Again, thank you for giving me/us an opportunity to share our side of the story, very much appreciated. I will be happy to provide any back up you may need. Cordially, [redacted]St Croix Skincare[redacted]www.stcroixskincare.comwww.facebook.com/stcroixskincare
I have apologized to Mr [redacted] I collected no money for there transaction the need to contact Crowd Cut / Boom Street who has provided the consumer a full refund if this is not the case the consumer needs to contact them directly at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As has been the case throughout this ordeal, StCroix Skin Care has been misleading in its business practices and responses to this complaint. If an apology was offered, it was done in an underhanded and insincere way. If a refund was issued, it was in the form of store credit and not to the original form of payment. Rather than accept responsibility for the matter, the business falsely accused of being rude and hanging up them, and this is simply not what happened. It saddens me that this business is unable to take ownership in the matter
Regards,
*** ***
Mr *** purchased a CrowdCut voucher that mistaking read Units Dysport BotoxThere is no such thing as Dysport
Botox, there is either Dysport OR Botox which the voucher did not sayThe voucher was supposed to read units Dysport OR units BotoxCrowdCut fixed the mistake but many vouchers did go out with the typoWe had several people who called about the mistake and completely understood the typo and were very happy to accept the units of Dysport OR units of BotoxThe ***s however did not accept theexplanation and have since filed the allegations against me and St Croix SkincarePlease see my response/s in red, to the allegations in blue, as stated in complaint #***Mr *** *** purchased a discount voucher for a procedure at our spa. This is correctScheduling was exceedingly difficult-the phone number was a private number, and a person gruffly told Mrs*** she didn’t work for St Croix Skincare anymore. Scheduling is possible online or by phone, however all injectable procedures such as this one, are required to be made by phone as stated on our online schedulingI didn’t realize Crowdcut had two different phone numbers on the voucher until I received this one in the mail from Revdex.comThe second listed phone number is an old number we had that has since been canceledI am sorry that person said that she did not work for SCS anymore, the only people ever working for SCS are still working for SCSI cannot control what other people say, however I do apologize for this mistake by CrowdcutMr *** is claiming he was confronted over the voucher, and was told we would not honor it.My office manager took the call from Mrs ***, she called to make an appointment for units of Botox and told my office manager that she had a Crowdcut voucher for the appointmentMy office manager then tried to explain in a very professional manner that we were very sorry for the mistake but we could not honor 50units of Botox, but we would be happy to honor 50units of Dysport OR 20units of BotoxShe explained that Crowdcut had made the typo and had since fixed the problem but unfortunately a few vouchers went out with the mistakeShe apologized again and asked if Mrs *** would accept units of Dysport to which Mrs *** appeared to become upset with my office manager’s explanation, Mrs *** said she knew what she had purchased, and that she expected us to honor what she had purchased which she believed to be 50units of BotoxMy office manager then asked Mrs*** if she had ever received Botox before, she answered yes, my office manager then said, you must then understand that units of Botox is much more money than the $she had paidMrs *** did not care about the explanation and began to get upset with my office managerAt that point my office manager said that CrowdCut would be happy to refund her money, Mrs *** was not happy with that so she angrily said here talk to my husband and handed the phone to Mr ***Mr *** repeated his side to my office manager, to which my office manager went through the entire explanation again, Mr *** was also not satisfied with our side and got upset with my manager and then hung up on herThe owner refused to honor voucher. After several emails back and forth trying to explain the situation, I told Mr *** I understood his frustration, that I was too very frustrated with CrowdCut and the handling of the mistake, but that we could not honor the voucher as stated, and offered to refund their moneyHe/she were not happy with the explanation so at that point I decided it was in our best interest follow through with a refundI have all the emails to show my apology for the mistake by CrowdCut, my understanding about their frustration and my willingness to reschedule the appointment for your reviewMr *** attempted to schedule an appointment and the owner, *** rudely and inappropriately refused to do business with her.I never spoke to either Mr or Mrs *** on the phone, I was not rude and have the emails to prove this, I did email Mrs *** but received a response from Mr *** so my communication was then with Mr ***, I explained the situation to him and said we would be happy to reschedule her for SaturdayI never heard back from either of them until I got an email from Mrs *** saying she would be there for her appointment on WednesdayI responded to her explaining she no longer had an appointment WednesdayShe then told me she had a confirmation, I explained that yes she had a confirmation for the original appointment but after getting upset with my office manager and her husband hanging up on her we thought they no longer wanted to come in, however I did explain to Mr *** that we could schedule her for Saturday, which he apparently didn’t tell his wifeAccording to my office manager, it was Mr and Mrs *** who were being extremely rude, in fact at one point my manager asked Mr *** not to get upset with her that she was just the messengerWe were willing to accept their offer to a different service ant we paid for, but not the company has refused to communicate with us.We decided as a business that no matter what we did it probably would not be good enough for the ***s and chose not to conduct business with themThey wanted us to give them 50unit of Botox and I told them I could not afford to do that, and if I had to do that for everyone I would be out of businessMr *** then asked for 30units of Botox, again I explained how CrowdCut worked, how much I actually received and how I would be actually paying them to inject at that priceI apologized, and began the refund process and copied both of them on the refund progressI also emailed Mrs***, apologized that we could not do business with her and sent her a link for another discounted offer closer to her for Botox as that is what she wantedI did not refuse to communicate with either of themThe next email I got was a threat to go to Yelp, which she didMrs *** wrote an honest review on Yelp and the owner took that review and posted on the business Facebook page as retaliation against Mrs ***, making inflammatory, personal remarks about our family.This is an absolute dishonest statement! Mrs ***s review was not honest! Mrs *** said we falsify our prices, that we are rude and unprofessionalThis could not be further from the truth! We have excellent reviews, we have a star rating, we have sold over vouchers to Groupon and never had a bad reviewWe have never had to refuse service until nowYou can call any of our clients and you will get nothing but good reviewsWe are extremely professional, very welcoming, we go out of our way for our clients and never change our prices, in fact we usually give everyone deals when they come inOur mission is to provide skincare for everyone without breaking their pocket bookAfter flagging Mrs ***s Yelp review I did copy it and post it on our FacebookIt was the first and only bad review we had ever received and I felt that I had a right to give our side of the storyI absolutely did NOT say anything bad about the *** family and do have a copy of the posting if you would like to see itI do understand the frustration of both Mr and Mrs ***, as the voucher was very confusing, however Mrs *** has had Botox before and she must have known there was a typo, she just did not want to hear that and wanted us to honor the mistakeI am a very small business and honestly was willing to take the loss and give them at least units but after talking to my business coach and my RN, we decided that it was not in our best interest to provide service for the ***s and just to refund their moneyThe money Mr *** paid has since been refunded by CrowdCut, and I did apologize in my email for the misunderstandingAgain, thank you for giving me/us an opportunity to share our side of the story, very much appreciatedI will be happy to provide any back up you may need
Cordially,
*** ***
*** ***
St Croix Skincare
***
www.stcroixskincare.com
www.facebook.com/stcroixskincare
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As has been the case throughout this ordeal, St. Croix Skin Care has been misleading in its business practices and responses to this complaint. If an apology was offered, it was done in an underhanded and insincere way. If a refund was issued, it was in the form of store credit and not to the original form of payment. Rather than accept responsibility for the matter, the business falsely accused of being rude and hanging up them, and this is simply not what happened. It saddens me that this business is unable to take ownership in the matter.
Regards,
[redacted]
Mr [redacted] purchased a CrowdCut voucher that mistaking read 50 Units Dysport Botox. There is no such thing as Dysport Botox, there is either Dysport OR Botox which the voucher did not say. The voucher was supposed to read 50 units Dysport OR 20 units Botox. CrowdCut fixed the mistake but many...
vouchers did go out with the typo. We had several people who called about the mistake and completely understood the typo and were very happy to accept the 50 units of Dysport OR 20 units of Botox. The [redacted]s however did not accept theexplanation and have since filed the allegations against me and St Croix Skincare.Please see my response/s in red, to the allegations in blue, as stated in complaint #[redacted].Mr [redacted] purchased a discount voucher for a procedure at our spa. This is correct.Scheduling was exceedingly difficult-the phone number was a private number, and a person gruffly told Mrs. [redacted] she didn’t work for St Croix Skincare anymore. Scheduling is possible online or by phone, however all injectable procedures such as this one, are required to be made by phone as stated on our online scheduling. I didn’t realize Crowdcut had two different phone numbers on the voucher until I received this one in the mail from Revdex.com. The second listed phone number is an old number we had that has since been canceled. I am sorry that person said that she did not work for SCS anymore, the only people ever working for SCS are still working for SCS. I cannot control what other people say, however I do apologize for this mistake by Crowdcut.Mr [redacted] is claiming he was confronted over the voucher, and was told we would not honor it.My office manager took the call from Mrs [redacted], she called to make an appointment for 50 units of Botox and told my office manager that she had a Crowdcut voucher for the appointment. My office manager then tried to explain in a very professional manner that we were very sorry for the mistake but we could not honor 50units of Botox, but we would be happy to honor 50units of Dysport OR 20units of Botox. She explained that Crowdcut had made the typo and had since fixed the problem but unfortunately a few vouchers went out with the mistake. She apologized again and asked if Mrs [redacted] would accept 50 units of Dysport to which Mrs [redacted] appeared to become upset with my office manager’s explanation, Mrs [redacted] said she knew what she had purchased, and that she expected us to honor what she had purchased which she believed to be 50units of Botox. My office manager then asked Mrs. [redacted] if she had ever received Botox before, she answered yes, my office manager then said, you must then understand that 50 units of Botox is much more money than the $169 she had paid. Mrs [redacted] did not care about the explanation and began to get upset with my office manager. At that point my office manager said that CrowdCut would be happy to refund her money, Mrs [redacted] was not happy with that so she angrily said here talk to my husband and handed the phone to Mr [redacted]. Mr [redacted] repeated his side to my office manager, to which my office manager went through the entire explanation again, Mr [redacted] was also not satisfied with our side and got upset with my manager and then hung up on her.The owner refused to honor voucher. After several emails back and forth trying to explain the situation, I told Mr [redacted] I understood his frustration, that I was too very frustrated with CrowdCut and the handling of the mistake, but that we could not honor the voucher as stated, and offered to refund their money. He/she were not happy with the explanation so at that point I decided it was in our best interest follow through with a refund. I have all the emails to show my apology for the mistake by CrowdCut, my understanding about their frustration and my willingness to reschedule the appointment for your review.Mr [redacted] attempted to schedule an appointment and the owner, [redacted] rudely and inappropriately refused to do business with her.I never spoke to either Mr or Mrs [redacted] on the phone, I was not rude and have the emails to prove this, I did email Mrs [redacted] but received a response from Mr [redacted] so my communication was then with Mr [redacted], I explained the situation to him and said we would be happy to reschedule her for Saturday. I never heard back from either of them until I got an email from Mrs [redacted] saying she would be there for her appointment on Wednesday. I responded to her explaining she no longer had an appointment Wednesday. She then told me she had a confirmation, I explained that yes she had a confirmation for the original appointment but after getting upset with my office manager and her husband hanging up on her we thought they no longer wanted to come in, however I did explain to Mr [redacted] that we could schedule her for Saturday, which he apparently didn’t tell his wife. According to my office manager, it was Mr and Mrs [redacted] who were being extremely rude, in fact at one point my manager asked Mr [redacted] not to get upset with her that she was just the messenger.We were willing to accept their offer to a different service ant we paid for, but not the company has refused to communicate with us.We decided as a business that no matter what we did it probably would not be good enough for the [redacted]s and chose not to conduct business with them. They wanted us to give them 50unit of Botox and I told them I could not afford to do that, and if I had to do that for everyone I would be out of business. Mr [redacted] then asked for 30units of Botox, again I explained how CrowdCut worked, how much I actually received and how I would be actually paying them to inject at that price. I apologized, and began the refund process and copied both of them on the refund progress. I also emailed Mrs. [redacted], apologized that we could not do business with her and sent her a link for another discounted offer closer to her for Botox as that is what she wanted. I did not refuse to communicate with either of them. The next email I got was a threat to go to Yelp, which she did.Mrs [redacted] wrote an honest review on Yelp and the owner took that review and posted on the business Facebook page as retaliation against Mrs [redacted], making inflammatory, personal remarks about our family.This is an absolute dishonest statement! Mrs [redacted]s review was not honest! Mrs [redacted] said we falsify our prices, that we are rude and unprofessional. This could not be further from the truth! We have excellent reviews, we have a 5 star rating, we have sold over 400 vouchers to Groupon and never had a bad review. We have never had to refuse service until now. You can call any of our clients and you will get nothing but good reviews. We are extremely professional, very welcoming, we go out of our way for our clients and never change our prices, in fact we usually give everyone deals when they come in. Our mission is to provide skincare for everyone without breaking their pocket book. After flagging Mrs [redacted]s Yelp review I did copy it and post it on our Facebook. It was the first and only bad review we had ever received and I felt that I had a right to give our side of the story. I absolutely did NOT say anything bad about the [redacted] family and do have a copy of the posting if you would like to see it.I do understand the frustration of both Mr and Mrs [redacted], as the voucher was very confusing, however Mrs [redacted] has had Botox before and she must have known there was a typo, she just did not want to hear that and wanted us to honor the mistake.I am a very small business and honestly was willing to take the loss and give them at least 30 units but after talking to my business coach and my RN, we decided that it was not in our best interest to provide service for the [redacted]s and just to refund their money. The money Mr [redacted] paid has since been refunded by CrowdCut, and I did apologize in my email for the misunderstanding.Again, thank you for giving me/us an opportunity to share our side of the story, very much appreciated. I will be happy to provide any back up you may need. Cordially, [redacted]St Croix Skincare[redacted]www.stcroixskincare.comwww.facebook.com/stcroixskincare
I have apologized to Mr [redacted] I collected no money for there transaction the need to contact Crowd Cut / Boom Street who has provided the consumer a full refund if this is not the case the consumer needs to contact them directly at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]