St. Elizabeth Physicians

The patient's claim was billed correctly to the insuranceHis insurance company processed the claim incorrectly and reprocessed the claim on paying the correct amountA refund check was processed on in the amount of $to the patient which he should receive by the end of
the WeekPatient should watch for his corrected explanation of benefits from his insurance carrier

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of 12/the refund still hasn't arrived When I tried to discuss the matter with StElizabeth's billing department at the time of the initial bill, they were extremely rude, wouldn't discuss the matter, only threatened to send me to collections if I didn't pay the amount I eventually paid it to avoid them sending me to collections Now I patiently wait for that refund to arrive I look forward to putting my experience with StElizabeth Health Care behind me Both sides claimed to be right It's interesting to see StElizabeth's response for pointing blame at Humana for processing incorrectly From my perspective StElizabeth is at fault Regardless, I still await the refund
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

April 12, 2017[redacted] Marketplace Resource Consultant [email protected] Fax: ###-###-####Re: Customer Concern ID: [redacted]       Customer: [redacted]To Whom It May Concern:Please accept this letter as a response to the correspondence dated April 5,...

2017 concerning the above-referenced customer. We appreciate the opportunity to respond as St. Elizabeth Physicians takes patient care, experience and satisfaction very seriously. Of equal importance, St. Elizabeth Physicians takes patient privacy seriously.St. Elizabeth Physicians is not permitted to discuss a patient’s protected health information with a third party without the patient’s authorization. However, St. Elizabeth Physicians is committed to addressing the customer’s concern. We will reach out to the customer directly to discuss all relevant issues.St. Elizabeth Physicians is confident that the Revdex.com understands its need to protect patient privacy. If you need any further information, please let us know.Regards,St. Elizabeth Physicians