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St George Auto Gallery

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St George Auto Gallery Reviews (1)

Customer did purchase a 2005 BMW X5 in October of 2014 with a purchase
price of $14,995. He traded in a vehicle that we gave him $4,000 for but he
owed $[redacted] on it that we paid off.
Out of the 11 payments that came due on the contract, 2 payments were made
on time and the other 9 being...

paid late with multiple NSF payments. The
customer has driven the BMW over 28,000 miles in 9 months. The Dealership has 8
pages of detailed notes on the communications with the customer mostly about
making payment arrangements with no mention of problems with the vehicle until
July 20, 2015. 
On
7/20/15 the customer contacted an account manager in regards to repairs on the
vehicle. The account manager let the customer know that she would speak to the
repair department and would get back to him. The account manager called and
left a message for the customer on 7/21/15, 7/22/15 and finally was able to
speak to the customer on 7/23/15, at which time the account manager let the
customer know that we would like to get an estimate from a mechanic shop on the
repairs needed for his vehicle. The account manager got the necessary
information from the customer and forwarded that information to the repair
department. After trying to contact the customer from 7/25/15 thru 7/29/15, the
customer finally returned our phone calls and told us that “the repairs that
needed to be done turned out to be just a warped head, so the cost was a lot
less than he had planned on so he will be taking care of it on his own. “
On
9/11/15 the customer contacted an account manager and asked if he would be able
to trade the vehicle in. The account manager let him know that she would speak
to a manager and would get back to him. 
On 9/15/15 an account manager contacted the customer and let him know
that we can work with him on a trade in but we would need the vehicle here in
order for us to do that. The customer then let the account manager know that
his problem is that he needed to come up with $3000+ to get the vehicle out of the
shop and he is unable to do that. The customer gave the account manager the
contact information for the shop where the vehicle was being held. The account
manager then asked the customer if he would be able to come up with extra money
in addition to his payment if we were to pay off the repair costs for him and
have him pay us back for those repair costs. The customer said they could not pay for the
repairs.
On
9/15/15 we contacted the shop where the vehicle was located. A representative from
the shop let us know that the vehicle had been there for almost 2 months and
they were going to do a lien sale on it, so we didn’t have any other choice but
to pick it up.
On
9/25/15 we paid the shop fee of $3,166.54 and obtained possession of the vehicle.
On
9/25/15 an account manager contacted the customer and let him know that we had
the vehicle picked up from the shop and that it was currently in our
possession. The account manager offered to set up arrangements to get the repair
fee paid and to get the vehicle back to the customer. The customer then told
the account manager that he was just going to "let it go" and wasn't
going to pick up the vehicle. The account manager then informed the customer
that the vehicle would be sent to auction and the proceeds would be applied to the loan. She also informed him that there may be a deficiency balance remaining after the sale of the vehicle
at auction, which the customer would be responsible to pay. If
the customer doesn’t voluntarily pay the deficiency balance the account may be
sent to collections and it would be reported as a repossession on his credit.
The customer then stated that he was not okay with this. He told the account
manager not to contact him and that he would have his attorney contact us.
On 9/25/15 we
mailed a Notice of Intention to Dispose of Motor Vehicle via certified mail. We
gave the customer an opportunity to redeem his vehicle and to reinstate the
contract within 10 days of the notice as long as he paid the repairs and
transportation fees, totaling $3,366.54. The 10 days have expired, the contract
is in default and we didn’t receive any further communication from the
customer. The contract is now in repossession status.

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Address: 635 E Saint George Blvd, St George, Utah, United States, 84770-3033

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