St. George Warehouse of Oakland

RevDex.com:At this time, my complaint, ID [redacted] regarding Gucci has been resolved. Sincerely, [redacted]

[redacted] We apologize for the disconnect that occurred on this situationThe shoes you received were defective and you should have been offered a replacement or refund when you contacted usWe will issue a free return label to return the defective shoes to our attention, and contact you to ensure a new pair ships as soon as possible.Thank you and best,Albane Smart De B [redacted] * [redacted]

RevDex.com:At this time, I have not been contacted by Gucci regarding complaint ID [redacted] .Sincerely, [redacted]

In Regards to [redacted] s Gucci Belt repair # [redacted] , we only have record of [redacted] calling on 2/**, 3/ [redacted] and 3/**I am not sure who he spoke to the other times however We did advise him that his belt was being processed and evaluated for the repairAlthough the belt was purchased the beginning of this year, it shows signs of wearThe belt has actually been repaired and is shipping out today to [redacted] s home address as per his request noted on his repair ticketSincerely, Nealy E***

As of 5/*/2017, *** ***'s order has been refunded in full.Her next day shipping was also refunded separatelyA return confirmation email was sent the same day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Gucci sent the box and provided the superior customer service I'm used to receiving when I purchase from the company/store
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Gucci regarding complaint ID ***.Sincerely,
** *** I am not hear from the Gucci company any more cause am try contact to them but they not answer or rely any thing

Revdex.com:At this time, I have not been contacted by Gucci regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Gucci has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

The day the ticket was opened by the store was on 3/**/Everything stated in the original response from Gucci is correctThe information provided previously is time and date logged in our system every time the stage of the repair was movedWhen it was opened, when the repair center provided feedback, when the store reached out to the client, when the client responded and so onThe shoes are getting ready to ship out and will be shipped before the end of the week
Thank you -
Nealy E***
Customer Service Manager

Revdex.com:At this time, I have not been contacted by Gucci regarding complaint ID ***.Sincerely,*** ***

To whom it may concern,Since receiving this complaint we have immediately followed up with the client, and reached out via phone as well as email. At the time of the purchase we had run out of packaging due to holiday demand.  During that time we were also transitioning into a new packaging...

look in which we were waiting to receive. We've just recently received it and have sent the box along with a note of apology to the client. Warm Regards,Phil R[redacted]GucciGeneral Manager[redacted]
[redacted]

[redacted]'s shoes were brought in to the store for repair in March. Once they were evaluated for the work needed, the store reached out to [redacted] to provide him with an estimate on 3/** and received a response from [redacted] on 4/**. Additional work needed to be added to the repair in order...

for it to be done properly and therefore, we needed to reach back out to [redacted] to advise him of this before work was performed. The parts that were ordered for the repair are scheduled to be shipped from Italy next week however, due to the Holiday, we will most likely receive them within the next two weeks. Once the parts are received, we will have the repair started immediately and have his shoes returned to him as quickly as possible.
Sincerely,
Nealy E[redacted]
Gucci Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good afternoon
 
The client was refunded on January [redacted] 2016, and an email confirmation of the refund was also sent to the client's attention.
Best regards,
 
[redacted]
Gucci.com Client Service Manager
[redacted]

In Regards to [redacted]s Gucci Belt repair #[redacted], we only have record of [redacted] calling on 2/**, 3/* and 3/**. I am not sure who he spoke to the other 3 times however We did advise him that his belt was being processed and evaluated for the repair. Although the belt was purchased the...

beginning of this year, it shows signs of wear. The belt has actually been repaired and is shipping out today to [redacted]s home address as per his request noted on his repair ticket. Sincerely, Nealy E[redacted]

Revdex.com:At this time, I have not been contacted by Gucci regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business is stating complete and utter lies in their Revdex.com response. I did send them in for repair in Feb not in March. I also was informed in would take 60 days to repair, not 60 days to order parts from Italy!! I have been completely in the dark about the turn around time with these shoes since the 60 day mark has gone by. I've spoken to the store location several times and they keep saying they have NO INFORMATION from the warehouse. I called Gucci and they couldn't even give me a timetable or an update on where my shoes are. It is beyond crazy that a GUCCI rep never called me from the warehouse to give an update or ask what I wanted done with the shoes. I would love to see the evidence that PROVES I've been aware of the status of my shoes. Also it is beyond absurd that you claim that I took an entire month to decide what to do with the shoes. I told the representative at the store location the next day what I wanted done with my shoes. Unless it took her an ENTIRE month to tell you that information then that is still GUCCI'S fault and not mine. I want my shoes back and my shoes need to be of the upmost importance to GUCCI. This entire situation is disheartening and will affect my future business with this LOW LIFE company. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]We apologize for the disconnect that occurred on this situation. The shoes you received were defective and you should have been offered a replacement or refund when you contacted us. We will issue a free return label to return the defective shoes to our attention, and contact you to...

ensure a new pair ships as soon as possible.Thank you and best,Albane Smart De B[redacted] * [redacted]