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St. Germaine Apartments

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St. Germaine Apartments Reviews (1)

Review: The reason why I am filing a complaint against St. Germaine's is, well, many. I am a resident here and have been since Jan 4, 2016. I absolutely hate it. Not only is the apartment inhabitable but the office is downright rude. The assistant manager gives you an attitude and they do not want to resolve any issues. My husband, my handicapped son, and myself stay in apartment [redacted].

Issue 1: The apartment we are in is furthest to the back left. The leasing consultant, Theresa, had made a verbal agreement with us that as soon as an apartment to the street front opens, we can move to it by paying the $300 transfer fee. We had requested this because I do have a handicapped son who is wheelchair dependent and that is the only way he can get on the bus. This was agreed before signing the lease. We had to cancel his bus services because the manager is now refusing to oblige by a deal that was made before we even signed the lease.

Issue 2: Second, our apartment is infested with roaches and other weird looking bugs. It is not a one or two bug situation. I am killing about 10 roaches a day that I can catch. They are everywhere in my kitchen, bathroom, living room, and in between couches. Last night I noticed that they are starting to make their way to the bedroom, which as of now is the only safe and clean place in the house. Little Scorpio looking bugs are starting to come out of the bathtub drain. I have informed them multiple times and they would fail to pass the information on to pest control. These roaches and trigger asthma and allergic reactions. My son has many health problems, including a hole in his neck for breathing purposes. I have called the office so many times to complain and they fail to inform pest control of the situation. I have videos and pictures for proof.

Issue 3: Third, I have complained about the AC/Vent twice. The only vent that works in the entire apartment is in the kitchen. The rest do not work. My son had seizures that night. They came out and than never came back.Desired Settlement: The only thing that will stop me from having my lawyer take them to court is if they would move us to the front as we agreed upon before signing the lease, without the $300 charge. If not, I am taking them to court. My son has a trachea hole in his neck. He is a very sick child and my right is to have a livable home. My apartment is not livable.

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Description: Apartments

Address: 2201 Manhattan Blvd, Harvey, Louisiana, United States, 70058

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