Initial Business Response /* (1000, 5, 2015/03/23) */
*** Chevrolet appreciates Mr***'s purchase of a used Chevy Express from the dealershipThe vehicle was purchased "as is"*** Chevrolet does understand Mr***'s disappointment in having to deal with a
transmission issue shortly after delivery of the truckUnfortunately, Mr*** did not afford the dealership the opportunity to inspect the vehicle at our service department before Mr*** authorized repairs at an outside shopMr*** has offered Mr*** a one time only $good will payment to offset the cost of the transmission repair even though Mr*** purchased the truck "as is"Mr*** has asked that the only "pre-condition" for that $good will payment would be the removal of all of Mr***'s negative posts related to the truck's purchase and subsequent repairs on various social sites such as facebook, Yelp, etc
We are currently in negotiations with Mr***
Respectfully submitted,
*** CHEVROLET
*** ***
AdminAsst
Initial Business Response /* (1000, 5, 2015/06/24) */
On Friday, June 19, 2015, I personally spoke with [redacted] to try and explain this situation.
On May 29, 2012, Ms. [redacted] signed an [redacted] Financial Lease for her 2012 Chevrolet Volt at [redacted] Chevrolet. According to...
her lease, Ms. [redacted] was responsible for any excess wear and tear on the vehicle wherever it was dropped off at the end of the [redacted] lease term.
On Tuesday, May 19, 2015, Ms. [redacted] grounded her leased 2012 Chevrolet Volt at Bredemann Chevrolet, and subsequently, leased a new 2015 Chevrolet Volt from us in a separate transaction.
[redacted] Chevrolet completed all required paperwork related to grounding the 2012 Volt (date, mileage, etc.), and then parked it to await inspection and transport by [redacted].
On Friday, May 22, 2015, an [redacted] representtive came to our dealership and inspected the 2012 Volt. A copy of the inspection report outlining chargeable wear in the amount of $486.00 for a minor dent in the right front door and a minor dent in the right rear door was subsequently sent to Ms. [redacted].
The [redacted] representative also noted $460.00 worth of other scratches and scuffs on the front bumper, rear bumper, right rear door, left rear panel, left front wheel, left rear wheel, right front wheel and right rear wheel, but chose to classify them as non-chargeable wear.
Ms. [redacted] was surprised by the [redacted] charges and reached out to us for an explanation of the[redacted] charges. She referenced a previous lease return by her boyfriend at another dealership where damages had been waived. I explained that the other dealership may have purchased the vehicle from [redacted] when it was grounded, which would have given that dealership the option to waive the repair costs. Our dealership could have purchased her 2012 Volt from [redacted] when it was grounded, but chose not to exercise that option, making it necessary for [redacted] to inspect and take possession of its vehicle.
I also explained that Ms. [redacted] had the opportunity to control her repair costs by have any repair work done before the vehicle was turned in. Any damage estimates resulting from the [redacted] inspection were not negotiable under the terms of her lease. I also mentioned she could have also purchased insurance to cover any potential turn-in damages at the time she signed her original lease.
Again, our dealership simply completed all the necessary paperwork for grounding Ms. [redacted]'s 2012 Volt as a courtesy to her and [redacted] Financial. The 2012 Volt was not damaged in the very short time it was in our possession. The terms of the [redacted] lease agreement make it very clear that Ms. [redacted] is responsible for any wear and tear in this instance. We value Ms. [redacted] as a customer and hope she finds this explanation satisfactory.
Respectfully submitted,
BREDEMANN CHEVROLET
[redacted] Bredemann
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I am upset at having to pay this $486 bill due to Mr. Bredemann's response, the bigger issue pertains to how this situation was handled by the dealership. The employees at Bredemann are clearly not well-trained and this cost me big time. I'm sorry I did not remember every word of a lease I signed three years prior. When I asked Mr. [redacted] if the turn-in was completed, I would hope he would have advised me the process would be completed by [redacted] instead of telling me everything was completed and good to go.
Furthermore, when I called and spoke with the manager, [redacted] he informed me that he would look into the situation, view the parking-lot video footage, and get back to me. A full two weeks passed with no call from Mr. [redacted]. I only finally got a call back from Mr. Bredemann the morning after my complaints were submitted. Mr. Bredemann had no response as to why his employee was so delinquent.
The moral of this story is that the employees and management are unprofessional and poorly trained. It's not everyday that I buy/lease a car, and I had hoped they would have been more helpful in walking me through the process. Instead, they lied to me in order to stick me with a large bill in the end. I would think that the dealership would be able to help me with this $486 bill in turn for my continued business and future purchase of another $30,000+ carbut I guess MY math is wrong. I'll never spend another penny at this dealership and I'll tell as many people as I can about their deceitful business practices and ethics.
Final Business Response /* (4000, 10, 2015/07/03) */
Ms. [redacted] signed the[redacted] Financial lease for her 2012 Volt at [redacted] Chevrolet on May 29, 2012. The[redacted] Financial Lease Agreement clearly states that at lease end the Lessee (Ms. [redacted]) owes[redacted] Financial any excess mileage charge, any lease end extension charge and any estimated or actual cost of repairing any excess wear, plus tax.
Ms. [redacted] dropped off the 2012 Volt at [redacted] Chevrolet on May 22, 2015. A few days later an[redacted] representative physically inspected the 2012 Volt. [redacted] subsequently sent a report to Ms. [redacted] detailing $946.00 in damages, but limited the amount considered excess wear to $486.00. Ms. [redacted] was responsible for paying this amount to[redacted] under the terms of her[redacted] lease.
No one at [redacted] "stuck" Ms. [redacted] for covering the cost of damages that she was responsible for under the terms of her 2012 Volt lease. We did not sign off on a physical inspection, and had no idea what if any excess wear and tear damage or charges there might be, which was for[redacted] to determine. [redacted] simply grounded the vehicle and was not involved financially with this transaction in any way.
Ms. [redacted] signed a new unrelated[redacted] Financial lease for a 2015 Volt at [redacted] Chevrolet on May 22, 2015. There is no mention of the 2012 Volt anywhere in the 2015 Volt lease agreement. Ms. [redacted] will also be responsible for any excess wear and tear on that vehicle at the end of lease term as determined by[redacted] Financial. The process is consistent and clearly spelled out in the lease agreements.
Again, we appreciate Ms. [redacted]'s business and apologize for any misunderstanding regarding the process.
Respectfully submitted,
[redacted] CHEVROLET
[redacted]
BEWARE!
The managers are rude at this location. It really brings down the Bredemann name the salesmen tout so much. You would think they would be nicer to patrons who have just purchased a car, definitely not the atmosphere or attitude you except when you drop tens of thousands of dollars at a business.
This dealership takes forever to process your purchase and they are not nice about it. Bought a car from them and it has taken 2 weeks for them to process my check. I am very conscious about money and I put about 40% of the cost of the car down and I do not like that much money sitting in my debit account. It was easier to buy a house then it was to buy a car from these cliche used car salesmen.
They couldn't give a [redacted] about me or my money, definitely do not buy from them, your money is worth more elsewhere.
Initial Business Response /* (1000, 5, 2015/03/23) */
*** Chevrolet appreciates Mr***'s purchase of a used Chevy Express from the dealershipThe vehicle was purchased "as is"*** Chevrolet does understand Mr***'s disappointment in having to deal with a
transmission issue shortly after delivery of the truckUnfortunately, Mr*** did not afford the dealership the opportunity to inspect the vehicle at our service department before Mr*** authorized repairs at an outside shopMr*** has offered Mr*** a one time only $good will payment to offset the cost of the transmission repair even though Mr*** purchased the truck "as is"Mr*** has asked that the only "pre-condition" for that $good will payment would be the removal of all of Mr***'s negative posts related to the truck's purchase and subsequent repairs on various social sites such as facebook, Yelp, etc
We are currently in negotiations with Mr***
Respectfully submitted,
*** CHEVROLET
*** ***
AdminAsst
Initial Business Response /* (1000, 5, 2015/06/24) */
On Friday, June 19, 2015, I personally spoke with [redacted] to try and explain this situation.
On May 29, 2012, Ms. [redacted] signed an [redacted] Financial Lease for her 2012 Chevrolet Volt at [redacted] Chevrolet. According to...
her lease, Ms. [redacted] was responsible for any excess wear and tear on the vehicle wherever it was dropped off at the end of the [redacted] lease term.
On Tuesday, May 19, 2015, Ms. [redacted] grounded her leased 2012 Chevrolet Volt at Bredemann Chevrolet, and subsequently, leased a new 2015 Chevrolet Volt from us in a separate transaction.
[redacted] Chevrolet completed all required paperwork related to grounding the 2012 Volt (date, mileage, etc.), and then parked it to await inspection and transport by [redacted].
On Friday, May 22, 2015, an [redacted] representtive came to our dealership and inspected the 2012 Volt. A copy of the inspection report outlining chargeable wear in the amount of $486.00 for a minor dent in the right front door and a minor dent in the right rear door was subsequently sent to Ms. [redacted].
The [redacted] representative also noted $460.00 worth of other scratches and scuffs on the front bumper, rear bumper, right rear door, left rear panel, left front wheel, left rear wheel, right front wheel and right rear wheel, but chose to classify them as non-chargeable wear.
Ms. [redacted] was surprised by the [redacted] charges and reached out to us for an explanation of the[redacted] charges. She referenced a previous lease return by her boyfriend at another dealership where damages had been waived. I explained that the other dealership may have purchased the vehicle from [redacted] when it was grounded, which would have given that dealership the option to waive the repair costs. Our dealership could have purchased her 2012 Volt from [redacted] when it was grounded, but chose not to exercise that option, making it necessary for [redacted] to inspect and take possession of its vehicle.
I also explained that Ms. [redacted] had the opportunity to control her repair costs by have any repair work done before the vehicle was turned in. Any damage estimates resulting from the [redacted] inspection were not negotiable under the terms of her lease. I also mentioned she could have also purchased insurance to cover any potential turn-in damages at the time she signed her original lease.
Again, our dealership simply completed all the necessary paperwork for grounding Ms. [redacted]'s 2012 Volt as a courtesy to her and [redacted] Financial. The 2012 Volt was not damaged in the very short time it was in our possession. The terms of the [redacted] lease agreement make it very clear that Ms. [redacted] is responsible for any wear and tear in this instance. We value Ms. [redacted] as a customer and hope she finds this explanation satisfactory.
Respectfully submitted,
BREDEMANN CHEVROLET
[redacted] Bredemann
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I am upset at having to pay this $486 bill due to Mr. Bredemann's response, the bigger issue pertains to how this situation was handled by the dealership. The employees at Bredemann are clearly not well-trained and this cost me big time. I'm sorry I did not remember every word of a lease I signed three years prior. When I asked Mr. [redacted] if the turn-in was completed, I would hope he would have advised me the process would be completed by [redacted] instead of telling me everything was completed and good to go.
Furthermore, when I called and spoke with the manager, [redacted] he informed me that he would look into the situation, view the parking-lot video footage, and get back to me. A full two weeks passed with no call from Mr. [redacted]. I only finally got a call back from Mr. Bredemann the morning after my complaints were submitted. Mr. Bredemann had no response as to why his employee was so delinquent.
The moral of this story is that the employees and management are unprofessional and poorly trained. It's not everyday that I buy/lease a car, and I had hoped they would have been more helpful in walking me through the process. Instead, they lied to me in order to stick me with a large bill in the end. I would think that the dealership would be able to help me with this $486 bill in turn for my continued business and future purchase of another $30,000+ carbut I guess MY math is wrong. I'll never spend another penny at this dealership and I'll tell as many people as I can about their deceitful business practices and ethics.
Final Business Response /* (4000, 10, 2015/07/03) */
Ms. [redacted] signed the[redacted] Financial lease for her 2012 Volt at [redacted] Chevrolet on May 29, 2012. The[redacted] Financial Lease Agreement clearly states that at lease end the Lessee (Ms. [redacted]) owes[redacted] Financial any excess mileage charge, any lease end extension charge and any estimated or actual cost of repairing any excess wear, plus tax.
Ms. [redacted] dropped off the 2012 Volt at [redacted] Chevrolet on May 22, 2015. A few days later an[redacted] representative physically inspected the 2012 Volt. [redacted] subsequently sent a report to Ms. [redacted] detailing $946.00 in damages, but limited the amount considered excess wear to $486.00. Ms. [redacted] was responsible for paying this amount to[redacted] under the terms of her[redacted] lease.
No one at [redacted] "stuck" Ms. [redacted] for covering the cost of damages that she was responsible for under the terms of her 2012 Volt lease. We did not sign off on a physical inspection, and had no idea what if any excess wear and tear damage or charges there might be, which was for[redacted] to determine. [redacted] simply grounded the vehicle and was not involved financially with this transaction in any way.
Ms. [redacted] signed a new unrelated[redacted] Financial lease for a 2015 Volt at [redacted] Chevrolet on May 22, 2015. There is no mention of the 2012 Volt anywhere in the 2015 Volt lease agreement. Ms. [redacted] will also be responsible for any excess wear and tear on that vehicle at the end of lease term as determined by[redacted] Financial. The process is consistent and clearly spelled out in the lease agreements.
Again, we appreciate Ms. [redacted]'s business and apologize for any misunderstanding regarding the process.
Respectfully submitted,
[redacted] CHEVROLET
[redacted]
BEWARE!
The managers are rude at this location. It really brings down the Bredemann name the salesmen tout so much. You would think they would be nicer to patrons who have just purchased a car, definitely not the atmosphere or attitude you except when you drop tens of thousands of dollars at a business.
This dealership takes forever to process your purchase and they are not nice about it. Bought a car from them and it has taken 2 weeks for them to process my check. I am very conscious about money and I put about 40% of the cost of the car down and I do not like that much money sitting in my debit account. It was easier to buy a house then it was to buy a car from these cliche used car salesmen.
They couldn't give a [redacted] about me or my money, definitely do not buy from them, your money is worth more elsewhere.